PawPrimeReviews 193

I have waited almost two months for the seatbelt leash that I paid $10 shipping for, emailed them and they asked for my order number and then 8 days later told me it will arrive in a few days. I'm extremely angered by this because I ordered this less than half way through the summer because I have to leave my dogs behind for college and I wanted to take them on more car rides. Now they say it will be here less than a week before I move. By that time it will have been 2 months.

I placed an order for 2 doggy seat belts on June 6,2017--- still have not received either order. I have place numerous phone calls to their customer service line with no return call back as well I have sent 10 emails requesting information and have had 3 replies with information that was not acceptable or helpful.we are now going on 3 months since order was placed and money taken from me for payment.

Worst customer service ever!

I have ordered from Paw Prime a couple of times already and have never had any issues. The website clearly states it can take up to 3 weeks for packages to go out. I have ordered 3 seat belts and the LED harnesses and leashes with no issues. The products are still in great condition. My first package actually didn't move for 5 days and I contacted paw prime and they were able to find out why it wasn't moving and I heard back from quickly.

I am still waiting on my treat ball. I ordered knowing this was an unknown company. If you don't want something to be shipped from China never to arrive, don't order your free treat ball. It won't be free. You'll pay $10 and then wait... for something that never arrives. And you won't be able to dispute it with your credit card company because the transaction will have occurred too long ago (because of how your shipping number gives an expected arrival date). Not worth the headache this created!

I ordered a large treat ball for my German Shepherd. It took over a month to arrive, and then it was way smaller than I thought it was going to be. I promptly put treats in the ball and gave it to her - in 2 minutes she had torn a hole in the ball and I had to throw it away. I got my toy "free" and only "paid for shipping" - it still feel like I was ripped off. I will never buy anything from them again. They shouldn't be allowed to sell dog toys as any dog could choke on the plastic after they tear it up! Horrible product I'll stick with Kong toys!

Hello everyone.
I too have been scammed by paw prime and am I infuriated. I will be working with a lawyer to sue company. If you would like to be a part of this law suit, email me at *******@yahoo.com so I can begin documentation. Please send an email with receipt and proof of payment to pawprime. Documents and screen shots must have company name and YOUR CORRECT SHIPPING ADRESS along with details regarding delivery, item condition upon arrival and length of time of receipt.

Thank you

Received my treat ball today. Took over one month because they are made and shipped from China. Ordered the "large"~~it is smaller than a softball! Mine arrived in an plastic envelope; not a box, therefore it was crushed flat on one side. Impossible to repair. Since it came from China, I will not be giving it to my dog. PawPrime keeps deleting my reviews on their web site and Facebook. Be suspicious; they only have great ratings on their web site; no rating under a "5".