Payoneer has a rating of 4.5 stars from 9,581 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payoneer most frequently mention customer service, bank account, and long time. Payoneer ranks 1st among Money Transfer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
I had been trying to resolve an issue with my accounts for over a month.
Whenever I tried to speak to customer service agents I will either get someone really helpful, but who cannot help me or an absolutely horrendous customer service agent with a bad attitude who doesn't want to help and cuts you off.
After I left a bad review, however, the issue was miraculously solved within the day... funny that.
Date of experience: June 25, 2021
Thank you for doing your best to resolve customer's issue. Top notch service, very positive customer experience. To be honest my expectations were much lower, however, it turned up to be totally opposite. Customer service agents always do their best to pass an extra mile. Keep up a good job!
Date of experience: April 20, 2020
They are the worst service ever. There is no customer support. I wonder how they are still in business. For 3 weeks I'm trying to setup my bank account and every time they approve it and then refuse my bank transfer. They never reply to any emails or solve anything.
Date of experience: July 3, 2017
Hi Ahmed, I am sorry to learn about your experience and I am happy to look into it. Please see my PM.
Payoneer is a really cool service. The problem with it is that it has bad UI and it's support section is just terrible. And it would be nice to provide some user-friendly info about fees and related stuff with examples so people would get more details on how to use their accounts wisely.
Date of experience: September 16, 2019
I had a problem with my prepaid MasterCard. It seems it's physically damaged and that's why it won't work. I got all the answers I needed + they have placed an order for a replacement card on my behalf. Everything went quick and smooth. I'm very satisfied with the customer care and service.
Date of experience: December 27, 2019
It's a real good experience, easy going and affordable. Payoneer Bank for me has been considered as an outstanding way for those who does business on the internet. My advice for everyone to create an account on it for the reception and payment of budgets online. Thank you Payoneer for your marvellous services.
Date of experience: October 23, 2018
I have never had any issues with Payoneer. I don't understand why they have such a low rating. I withdraw money from my card at almost all ATM machines, I use it to make purchases both online and in stores, and most of all, funds get deposited on my card almost immediately they get sent. Even when I lost my card, I had a replacement sent to me within few days. I have been using Payoneer for many years and I've never had anything to complain about.
Date of experience: September 7, 2016
I have had to initiate a contact with customer service 3 times for the same issue. I received an email stating that my bank account issues were resolved and yet I'm still pending payments. My husband uses the same bank account and his payment was posted less than a week after setting up his account. I have been dealing with this issue since middle of September.
Date of experience: October 17, 2018
The fact that you have to go through so much to change the bank account information is ridiculous. Especially in today's world where I can easily change my information with the click of a button. Simply for that, I do not recommend them. I've already spent a lot of time changing my bank information on all my other credit cards and ACH payments that I don't have time to deal with this.
This annoyed me so much that I made an account simply to post this review.
Date of experience: August 19, 2016
About 17 days ago, Payoneer asked me to provide some document. I provided them and they emailed me that it will take 3-5 business days to verify it. About, 17 days have already passed till now, despite of many calls, they are just saying that we have set it on high priority and waiting for the approval from Verification Department. What type of policy is that? Instead of 5 business days, on maximum side, about 17 days have passed, and I am still waiting for their email...
Date of experience: November 16, 2020
The Customer Service Rep. That assist me is very considerate and helpful. This month, I did not meet the minimum threshold amount of money to be able to transfer funds on my bank account. As a solution, he adjust my Payoneer funds a little bit for me to be able to transfer it on my bank account. I thought it will be deducted on my future client payments but he assure me it will not be deducted. I'm very grateful for this excellent customer service. Thank you, Payoneer.
Date of experience: October 10, 2019
Very poor customer service. They offer NO HELP and keeps MY OWN money on hold for an unjustifiable reason. Even the supervisor I spoke with said the same thing as her reps did. I will not recommend your platform to anyone. So much of a hassle.
* Payoneer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 2, 2021
They put schemes for me not to close the account without having made use of it at any time. They even branded me a liar saying that my date of birth is wrong!
I've been trying to get the damn account closed for two months or more and nothing! Every time a person more stupid than the previous one answers me.
Date of experience: September 7, 2020
Jeannine was an absolute breath of fresh air. Everyone that I have spoken to has been nice to me but she went above and beyond and that is rare these days. I really appreciate her time today and it was a great pleasure speaking with her. She was genuinely concerned about my issues and made sure I felt heard and understood. She was extremely empathetic and very professional!
Date of experience: May 7, 2020
Am so grateful for the payoneer mode of payment, easy and reliable for so many countries that cannot be paid globally, its a very nice opportunity to receive payments now, am from Nigeria i tried it and its working perfectly, thank you payoneer
Date of experience: March 1, 2019
Very good company to make business with, especially if you travel a lot worldwide. Most banks usually put a lot of restrictions, but Payoneer makes it a lot easier for me. I encourage everyone to use payoneer as your bank on the go.
Date of experience: November 9, 2020
Cs representative name Mary, was very helpful. She understands my issue, and willing to help me.
Date of experience: August 13, 2024
They make you wait if you are seeking a refund for any payments that you've made to a merchant and needs a refund. Then conveniently after 3-4 weeks, they tell you that since the payment was processed more than 10 days ago the money cannot be refunded back. STAY AWAY. This is not a user-friendly system especially for those that are paying for a service as the money is not in an escrow- they take absolutely no responsibility for the money. I have worked with other payment companies which have much better customer service. I have no idea how the US allows such companies to exist where you can lose your money with no way to get it back -
Date of experience: May 31, 2018
I have been contacting Payoneer support for help. They are amazing. I was connected and chatting with the CSR in minutes and she solved my issue in a minute while chatting after proper verification.
Thanks!
Date of experience: June 26, 2018
I have had a long and good experience with Payoneer as a freelancer, and they really have played a key role in me accessing funds from abroad after receiving payments from my clients! It's a safe and fast way to do a business transaction!
However, I'd recommend they reduce the fees a bit for people withdrawing money abroad...
Date of experience: August 12, 2018
Extremely good when dealing with account issues, very cooperative and fast to answer calls. I was therefore pleased to work and communicate with the customer care department which has been of great help to me
Date of experience: September 17, 2018
Payoneer has been a convenient service in receiving payroll payments from my remote job. Easy access to payroll stubs/service info through website. Customer service has been very helpful, however, wish they were available during weekends.
Date of experience: October 27, 2018
I have been worry about my Payoneer account because of my mistakes, the mistake that added a typo in the account name. I don't know how to correct it. But when I call you, you accepted my call and you listen carefully to me. I'm really appreciated your service and your kind heart for the customer.
Date of experience: December 2, 2020
It was a wonderful experience indeed. I got extra fast services in 10 minutes while i was struggling with my card from 2 years and i was suffering with new transaction from my Fiverr earning more then one months. After getting my phone call they just solve the problem with in 10-15 mnts.
I really appreciate your help.
Date of experience: June 13, 2019
Hi Newaj,
I'm glad to hear that you've had a great experience with our customer support. The customer support department is comprised of hardworking people who are completely dedicated to our users, like you! We wish to provide a support experience that is both efficient and quick, and to hear that this is the experience you got is tremendous to hear. Thank you for your review!
Best,
The Payoneer Team
I have been using Payoneer Service for about 7 years and I have never regretted being one of their customers. Payoneer was the only service, and still is, that help me receive and withdraw my payments through the masterCard in a safe manner and with an ease of mind. I strongly advise all freelancers to become Payoneer members.
Date of experience: July 1, 2020
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Dear Gina,
Thank you very much for your review. We are deeply sorry to hear that you are unhappy with the quality of customer service you received.
Our quality assessment department has been notified of your feedback. We are constantly working on improving our system and hugely appreciate your suggestions.
If you have any further questions regarding this, please let us know.
Again, we apologize for the inconveniences that you've encountered. Thank you for helping us grow!
Best,
Anna from the Payoneer team