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Ohio
1 review
0 helpful votes
Follow Micheal I.
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Wrong product nz
September 5, 2022

I purchased a us code marked with us flag, from my us account, with us currency, tried to use it noticed it was from new Zealand not us flag, no big deal.

Contacted the company they said I'm sorry you bought I code from the wrong region. It won't work in your region.

No I bought a united States one an was shipped the wrong one

PC Game Supply attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 6, 2022
Luke S. PC Game Supply Rep
over a year old

Please review our refund policy here: https://www.pcgamesupply.com/refund_policy. Product codes are generated from the publisher at the time of purchase and sent only to the purchaser. When you make a purchase on PC Game Supply you can be guaranteed the product code being delivered has only been delivered and seen by you. By utilizing this method of official distribution we can guarantee that we are delivering a redeemable code that the customer can redeem without any issue.

Before completing payment there is a confirmation window displaying the product you are about to purchase. Once the confirmation is completed by you we collect your payment and deliver that product to your account on our web site https://www.pcgamesupply.com/Account and to the email address registered to you.

Our Refund Policy
This Refund policy was last updated on April 20th, 2023.

At PC Game Supply, we strive to ensure that our customers are satisfied with the digital goods they purchase. If you are not satisfied with a product you purchased, we may be able to offer a refund depending on the circumstances. Please read the information below to learn more about our refund policy.

We offer full refunds on digital goods purchased within 45 days of the purchase date as long as the product has not been viewed. If the product has been viewed, we cannot offer a refund.

We do not offer exchanges for digital goods. If you would like a different product, you will need to purchase the new item and initiate a refund for the original item.

If you would like to cancel an order, please contact us immediately. We cannot guarantee a full refund if the product has already been viewed.

If you place an order and the product is not delivered to you, you will receive a full refund.

This refund policy is subject to change at any time without prior notice. Please contact us if you have any questions at customer-support@pcgamesupply.com

Nebraska
1 review
3 helpful votes
Follow Astron S.
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I was looking for a place to order a digital PSN code for a friend in Canada. A gift for Christmas, and I went through the verification the first time. They canceled my order as soon as verification was done! I tried again, this time using PayPal, still the order was canceled immediately. Finally I tried with just my card and the same thing.

Tried talking to their CS department, but god all it is, a generic reply each time. No one ever actually gets back to you, a waste of time, disappointment and they just need to NOT be an authorized Sony PS4 retailer.

Date of experience: December 16, 2019
Canada
1 review
0 helpful votes
Follow Jason M.
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This company and buying experience was so simple and fast. Couldn't have asked for more.
I live in Canada and wanted to get a gift card for a friend in the US.
Made the purchase and had the code within minutes.
I'm so glad I found this site.
Will definitely use them again.

Date of experience: July 22, 2017
Egypt
1 review
5 helpful votes
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Stole money!
March 24, 2020

Stole money! Take care PC Game Supply stole my money and when I asked them to refund after they canceled my order. They claimed they had no transaction on their side while the amount was deducted from my card, even after I sent them proof, now having to claim dispute with the bank.

Date of experience: March 24, 2020
Argentina
1 review
0 helpful votes
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I came to PCGameSupply looking for honest, non-overpriced gift cards. With easy steps to buy. And I gotta admit I've got more than that! From the amazing transaction times to the helpful support team. I truly couldn't believe such website existed for gamers. The best of all of it? 100% Safe.

Date of experience: October 29, 2020
Florida
1 review
6 helpful votes
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Worst customer service I've ever seen. I tried to order a one day sale item, and it constantly voided my orders as I was checking out. Seven times they cancelled it, for unknown reasons. Upon contacting customer service, the first representative told me it couldn't go through because I had multiple accounts. Which was odd to me considering this was my first time trying to shop there. The next representative to get to me was already after the sale had ended, but in futility I asked what went wrong regardless. He told me the item wasn't available in my region. Which is odd since my brother in the same region successfully ordered at the same time. Upon questioning this, he gave me the exact same response again. What a frustrating company, they didn't seem to want to listen or do business with me. At the end of the day, all I wanted was a straight answer.

Date of experience: July 28, 2017
Canada
1 review
6 helpful votes
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Order cancelled 5 or 6 times because they tell me that no more card are availables for my region (Quebec) but some people from ontario are able to order... There's no Specific PSN card for Quebec. Cards are for all canadian! They don't want to sell to people from Quebec Province! This seller is really bad!

Date of experience: October 4, 2017
BA
1 review
0 helpful votes
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Fast, reliable, they never let me down
August 3, 2022

I buy PSN gift cards very frequently and this site is my go-to. I always get my codes within seconds, they offer PayPal as a way of payment (which is very important to me), and it the last 3-4 years I have only been buying gift cards here and never did I experience any problem.

Date of experience: August 3, 2022
Kenya
1 review
0 helpful votes
Follow Obong'o J.
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A while back I wanted to buy digital games for my PS4. I have a PS account for the US but do not reside there. Now I have to buy cards to load my account since my credit card cannot be added as a payment method of PS. pcgamesupply.com has proven to be the most trusted and reliable site for buying PSN cards. Thank you so much and I highly recommend this site for all gamers out there. Asante

Date of experience: November 30, 2020
Slovenia
1 review
0 helpful votes
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Never get promo code
December 12, 2023

Never get promo code for discount...
I've been buying for a couple of years and I've never received anything from you. You took my nivac once and I never activated the code.

Date of experience: December 5, 2023
Latvia
1 review
0 helpful votes
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Safe, quick and reliable
November 10, 2020

I've used PC Game Supply as by go-to service for PSN codes and PS Plus renewals for over 3 years now. I've never been as satisfied with any service as with these guys.

The service during these years has been kept at a high level with quick response time for both every purchase and questions both via e-mail and social media.

Codes are available both in e-mail and their webpage with full purchase history. I've added the most recent purchashes in the attachement.

Date of experience: November 9, 2020
Florida
2 reviews
0 helpful votes
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I purchased a master card worldfor an amount of 25$, this is my first time and I do not trust this company so I want to try with a small amount. Luckily because I bought at 3 Pm and now it's almost 8 pm and I didn't get my master card!
Don't believe what they say about the 3 mn... they sent my the information by email but the transaction is still reviewed for wich unknowed reason... im still waiting!
I received an answer from the support saying it takes 1to 24 hours... for what? They already have my money... DONT TRUST THIS COMPANY

Date of experience: October 19, 2022
Luke S. PC Game Supply Rep
over a year old

The customer placed this order at: 2022-10-19 13:14:45 and the delivery was made at: 2022-10-19 19:28:41. We agree it did take longer then usual for our company to deliver the product to the customer. We think if the customer was to re-evaluate the process after they had received the delivery that they would leave a different review.

Pakistan
1 review
5 helpful votes
Follow tahir a.
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Products are sent within a couple seconds of completing payment. Purchased a $20 PlayStation Store Gift Card for the US region. Made Payment via Paypal, however the store had other options of Visa and Mastercard as well. The code is delivered as a numerical pin to your email address and on your customer account with PC Game Supply. Would recommend! Thank you PC Game Supply!

Date of experience: October 27, 2020
Florida
5 reviews
3 helpful votes
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I LOVE THEM
August 4, 2022

The company is great. Onl problem is that I do not understand the system. I only get cards once a month. And I wrote and ask could they explain to me how many cards can I get in a month or how does it work. I never got a reply. But other than that I reall love the company. I am going to be ordering gift cards it will save me money lol. And plus help me with budgeting.

Date of experience: August 4, 2022
El Salvador
1 review
0 helpful votes
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Fast and easy
October 31, 2020

I have purchased with them before, The process is very simple and receiving products from them has always been very fast. Clearly they know how to provide a great service.

Date of experience: October 30, 2020
TT
1 review
0 helpful votes
Follow Sergio M.
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It's legit, at first I had speculations because of the deals it had, but in taking the chance to purchase, you get your codes almost instant with no troubles.

Date of experience: October 30, 2020
Lebanon
1 review
0 helpful votes
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Very bad experience
January 15, 2019

Very bad experience with this site 3 unsuccessful orders which was canceled because the $#*!ing manager cancelled my order for no reason with being charged for every order and waiting 15 days to claim a refund for 1 order the other 2 still pending idk why i think they are a scam site i never claimed anything but got charge, plus what a site that need the security code of your credit instead for cvv no one but from them for go for g2a.com better and they will give you instantly the key code not take you money and guve you refund after 15 days very bad experience for me i will put it on every site for no one to buy from these scams

Date of experience: January 15, 2019
Canada
1 review
0 helpful votes
Follow Chantal G.
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Up until now I used this site almost daily. Last night my husband purchased a paysafe for me and it was never and still has not been paid out to him. I have contacted support and they were able to find the etransfer from my husband but stated I would now have to wait until Monday for a manager to approve the paysafe code to be sent to my husband. I replied that was unacceptable and that I was sure there was a way to communicate with a manager tonight to resolve this. That was at around 9 PM now they will not reply to me. I did not expect this unprofessional behavior. I guess they don't care about their customers. I mean seriously how complicated can this be? It's not.

Date of experience: October 4, 2019
Ecuador
1 review
1 helpful vote
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The have a great response and nice offers for us. The best way of payment ( paypal) or you can use a credit card( i like the first one). I hope to continue buying more keys in this website.

Date of experience: October 30, 2020
Illinois
2 reviews
13 helpful votes
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It was late and I accidentally purchased a Canadian Koin card, which was <$10 USD. While the initial order screen showed Canadian dollars, the finalization did not (nor did the redeem UI). When I realized I purchased the wrong one, I purchased the $10 USD version and asked for a refund on the original. They refused, saying they would not. Subsequent correspondence with the company, including the request of manager involvement, were essentially ignored through useless EMail responses (always from different CSRs). Exercise caution when using this company as their support will not resolve issues such as this and you will have to go through your bank to fight any improperly placed orders.

Date of experience: March 12, 2015

Overview

PC Game Supply has a rating of 2.5 stars from 275 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with PC Game Supply most frequently mention gift card and customer service. PC Game Supply ranks 9th among Virtual Goods sites.

service
29
value
28
shipping
22
returns
23
quality
28