National Pens

They do not deliver on what they advertise. Their products are of the poorest quality and simply sub-standard. They try to argue with customers and do not take their defective, poor-quality products back. They do not accept returns that customers reject. They will make you feel like it was all your fault and none of them. I will advise you not to do business with them because you will eventually regret it.

Received promotional sample with 50% discount (order 50 and get 100), but when you order it they charge 21€ for packing and delivery (for 100 pens 🤪)

Decided given the discount, all it meant was that we are not getting the free pens (con but hey, that's life these days).

Waited for it to arrive and finally UPS tracking link arrived. We noticed the pens were coming from Germany, which was never mentioned to us. Nothing against Germans, but I like to know who I am dealing with before they take my money (sort of explains the steep delivery charge).

UPS claimed they tried to deliver, but there was nobody here (strange, this is a works place), and that they tried to deliver twice🤔, but we can pick it up from their secure collection point 3km away.

When we went to the collection point, they told us they don't have the product and their system shows it has never left Málaga depot, but we can pick up from Málaga🤪.

Málaga is 35 km away and given Málaga's traffic, that's minimum of an hour trip for 100 pens which we had paid to be delivered to us.

So here we are, spent more money than they pretended, paid outrageous price for delivery, and we have no product. They won't refund the money, and they won't deliver either.

Last time we all buy anything from them.

I ordered a few times and only have the times I ordered the pens worked. Not worth the trouble even thou they say they work with

Horrible company, thy don't know how to issue right invoices in the country they operate. They issued wron invoice they corrected it in bad way and don't want to correct it.

Horrible, horrible customer service! Ordered flashlights two weeks ago for an event I need them for next week. I received a follow-up email saying "Your product is bring personalized". I go on the account on their website and it keeps saying "Being personalized". I call in to the company and I am told they are "out of stock". Wait on hold very long time for a supervisor who keeps offering apologies. Is that the item I should give guests at next week's event, APOLOGIES? Too many other companies to get promo items from. I will not be dealing with National Pens again!

This company is a fraud located in California. Their price is overpriced, and they care only how to add the charge they want. For small box less than 2 lbs. they charge you shipping and handling over $50.00.
Their customer service was the worst in the industry. I try to contact them by phone or email they do not care. If you need promotional products order from Amsterdam printing or Myron corp. most trusted. Avoid this fraud company called pens.com.

I only gave 1 star because there is no 1/4 star! Poor quality. I would be embarrassed to work for them, specifically as a QA manager! Their customer service department OBVIOUSLY does NOT communicate with the billing department. I sent the crappy pens back using their return address label and they are still calling and emailing about the invoice being paid. UH...no!

Charged me full price and offered me a whole 10% off my next iorder. Because they printed the pens with the wrong phone number. They said I entered it wring. But I asked them how did they get the number to call me on. Customer service sucks.

I ordered the 8.3 x 5.8 Serena RPET Notebook & Pen SET as Christmas gifts for my team - the size of the customized print was magnified in the sample sent for proof the actual is hardly illegible (the print on the invoice was bigger than the print on the product) and the first notebook i pulled from the box was previously used, it had pages ripped out and writing throughout on random pages. If I would've known this company already had such a poor rating I would've never ordered from them! Save your money- this was a complete waste of time and money!

They send you this amazing offer in the mail for cheap pens. I sent in a check and a week later they call and want another $25 for shipping. I told them to cancel the order and they sent them anyway. Now I'm stuck to pay the shipping for something I cancelled. RUN AWAY!

Placed order on October 18,2023. Approved proof on November 1,2023. I was told 10-15 days. I called on the 29th of November, I was told 5 days. Called again on December 11,2023. I was told item is out of stock. They never called me to let me know or give me the opportunity to replace the item with something else. I cancelled order. Will NOT do business with them again.

I've ordered multiple times which says something about my judgement but once I got crushed pens (leaking ink) another time I only got 1/2 of the shipment and today I got the pens I ordered as well as #200 very nice looking pens (billed to me) intended for a customer in another state. Terrible Customer Service, last time I will use them

I've had an extremely concerning experience with Pens.com that I feel compelled to share. Our office received an unsolicited box of 250 custom pens accompanied by an invoice for $574.83 (or $2.30 per pen). Upon investigation, no one in our office had placed this order. Despite multiple attempts to resolve this with their customer service, the responses I received were not only unhelpful but also seemed to completely miss the point of my complaint.

The company claimed an order was placed online but was unable to provide any tangible proof. They sent an "order confirmation" as an email attachment which turned out to be a corrupted file, adding to our suspicions. This, coupled with their failure to adequately address my concerns, leads me to believe that this might be a fraudulent scheme where businesses are sent cheap unsolicited goods along with a hefty invoice, in the hopes that they will be paid without proper verification.

This experience has been highly frustrating and time-consuming. I advise caution when dealing with Pens.com, as their business practices seem questionable at best. Such tactics are unacceptable and deserve public awareness.

Customers service will raise their voice and ramble but will NEVER give a refund. The product takes many weeks to deliver as if it comes from another country. Thin and distorted product. Some parts of the product was not the specified dimensions. Customer service stated product may be small or wrong size due to seam allowance. (?). DO NOT ORDER if you are wanting quality/service/or reliability.

Although I like their products, National Pen has predatory billing practices in my opinion. You use a credit card when you place your order, however, your bill is not made available to you until it has become past due which they then charge additional fees, so you assume they charged the card and won't find out til later that it is past due, they always look to tack fees so the billing practices are shady at best. I like the products but will no longer do business with a company that operates this way.

Tried to get a pen with a logo and words printed on it. Big mistake. Took 3-4 weeks of emails and phone calls that didn't get resolved, when I finally got confirmation that they'd be able to do the pens with both logo and text, found out weeks later that the shipment was delayed (via an update/reminder email, no original notification). By the time they arrived, there was no logo, but I was still charged a logo fee.

Terrible customer service and no communication between the different departments. It was a nightmare and one of the worst companies I've custom ordered from. I wish I'd just cancelled the order. Incredibly disappointed.

Ordered pens in March, got them in July, after somebody from Puerto Rico called me, asking what is our address, because they mailed package elsewhere. Never got an invoice, and now I received a letter to pay late charges. Pen for $0.59 will cost me $2 each

I ordered pens to later find out that they are out of stock and will be for the next 4 months if not longer. After waiting 3 weeks for my order I contacted them. Phone rings for long periods of time, greater than 30 minutes only to speak with people who are difficult to understand. Offered me a 20% discount of future orders. Terrible service...