Pathetic and unbelievable - no respect for customers
If I say customer service is pathetic then it will be an understatement. I wish I could rate this company with less than 1 star.
I ordered 2 calenders on 1st of January one delivery for India another to Dubai. It was a gift to my family - photos of my newborn girl whom they havent met yet. Its been nearly 3 months but none of the parcels have been delivered yet.

When I contacted customer service first on 14th January via web chat I was made feel that it was my fault to place an order. The customer service girl was so rude, she asked why am I contacting in 14 days when its approximately 15 days?

I contacted them again on 19th via phone but they still didnt have any answer where the orders were. The lady I spoke to said she will reprint calenders and send special delivery. They used DHL who also didnt deliver any parcels. With Dubai order DHL asked 180 Dirham and when recipeint refused they just put a randon signature and said it was delivered.
With Indian order they have been holding the parcel for more than a for a month now.
Recipeint has been contacting them every day but they are so unhelpful. They kept on asking recipient for so many varifications for 3 weeks and after that said now they need sender's documents. Finally after so many calls messages to photobox they agreed to deliver but asked for £12.50 delivery and custom charges.

In february one of the manager called me after numerous call back requests. He reodered calender 3rd time and sent it via normal delivery but that too hasnt been delivered yet.

I call Photobox nearly every week for an update and every week I get a promise to sort things out but nothing happnes. Noone bothers to call back or look into the matter.

The calender has my new born girls photos and not sure what is happening with them. Really strange that company can not deliver simple item like a calender that too after trying 3 times. I am so paranoid and will never ever use this company again.

I would advise all who use this company after seeing promotional ads on Facebook please be careful.