I have ordered from this company a few times now and each time I have received my items quickly (within a couple days usually) using the standard free shipping. I have loved everything I ordered despite some sizing issues which I will explain further. Everything has been wonderful quality and for the most part looks just like advertised. The sizing issues I have found are out of 6 tops or sweaters I've ordered every top/sweater has run a bit bigger than the sizes the models are shown to wear as well as the sizing chart. Per the models heights, weights, the sizes they are shown wearing, and the Pink Lily size chart listed - I should be an XL (which is what I usually wear in other brands) however from Pink Lily I really could have ordered Large in everything. I have still made them work and they still look very nice on, but they do appear big/baggy when some of the tops were not meant to be as they were to be form fitting. I still have received many compliments though as everyone thought the tops were meant to be a comfort fit style and actually liked the way it looked but for me I personally would have preferred the form fit as that was the reasoning I purchase them. I was not able to return anything I've purchased thus far due to them all being "Sale" items. In the return policy it states "no returns on Final Sale merchandise", however only one item was listed as "Final Sale", but I later found out anything listed as a "Sale" item is also considered to be "Final Sale" item. So that was why I didn't return for a smaller size. I wish they would allow "Sale" and "Final Sale" items to at least be exchanged for a different size if available. I understand maybe not offering refunds if someone just changes their mind but it is a little frustrating to not be able to exchange the size. The very first purchase I made I had purchased a sweater listed as "Final Sale", which ended up it was too big so I contacted them about trying to exchange for a smaller size, which they explained their policy. However, they did offer to issue me a one time courtesy store credit upon return of the sweater and said I could then use the store credit to reorder the sweater in a smaller size, but they would not refund the shipping fees for the initial order, the shipping fees to return the sweater, nor credit/wave the shipping fees if I were to reorder the sweater therefore I chose to not return the sweater as I would not be out all the shipping fees. To their credit they did try to work with me a little despite their policy clearly stated that sweater as a no return item. During one of my other purchases I had an issue with my discount code not taking and not receiving a free item so I contacted customer service in which they promptly credited my account the difference so that I received the proper discount as well as gave me a store credit for lack of the free item. So, for my experience with customer service they have been great both times for the issues I've had or have attempted to accommodate me as best as they could. On a side FYI: I do want to state that I have noticed ALL of the products I have purchased thus far have all been hand wash and line dry only items, so I highly recommend you take that into consideration when making your purchase.