Points2Shop

Hello Felix,

I apologise for the inconvenience caused by the reward gallery failing to connect to amazon. Are you still experiencing this issue? If so could you please send a support ticket to our admin team so they can work with you to fix it. For future reference, if you ever experience a problem with the rewards gallery then you can place a manual order via support ticket. You can find instructions on how to do this in the forum, or if you ask in the shout box one of our site moderators will be happy to help.

Our surveys do accept many users, however disqualification from surveys is common. This is because surveys are often looking for specific people with specific demographic profilers. For example, if you are a 25 year old woman you would not qualify for a survey about cosmetics that is targeted towards women between the ages of 30 to 45. Or the target group could be gamers between 13 and 25 years that own an iPhone or Android device and like to play strategic games. Maybe you are a gamer between 13 and 25 with a mobile device but you like to play shooters. Then you’ll be disqualified from that survey. However, we will always show users the survey they have the most chance of qualifying for based on their profilers. For this reason, I would advise you to ensure that your demographic profilers are up to date and accurate, this will help us to match you with the best possible surveys.

I hope that you will give us a second chance and come back to earn your Macbook pro.

Kind Regards,

Hi Kai,

Points2shop values opinions from all users. Market research companies create their surveys to target individuals with specific demographic profiles for their research. Ethnicity is one factor out of many that researchers consider when conducting their research.

It is very important to market researchers that the people they are collecting opinions from are representative for the country they are doing research in. They typically want the same percentage of Caucasians and females as there are in in your country. If our users have already filled all quota's for other races and ethnicity you would only qualify for this study being white. Typically, however, you will find that the quota's for white females are closed first due to a higher percentage of this group doing surveys.

If you were disqualified then it is most likely that you did not meet their target profile or they have collected all the answers they need. It is important to ensure that you have all of your profilers filled out accurately. You can access these by going to the “account” tab.

I hope you will reconsider and come back to Points2shop in the future.

Kind Regards,

Hello Adam,

We have millions of user accounts and are not able to check them all manually daily. Therefore, if a user is not automatically blocked by our system any issues are identified when they order, as staff manually review accounts before approving orders. The majority of blocks are resolvable if you co-operate with our support team.

If you are having trouble contacting our support team via support ticket then please email me at support@points2shop.com and I will do my best to assist you. Please include “Site Jabber” in the title and a copy of this review.

Kind Regards,