Pokemon Center

I got a crush item. Everything ruined I tried to contact Pokémon center didn't get any reply at all. So I wasted 50$ on crushed cardboard. Thanks.

Used PokemonCenter for the first time to pre-order the Marnie Nendoroid in March 2021. Site said they would ship in November 2021. By the end of November I never received shipping confirmation, reached out wondering if delay was due to Covid. All I have been told for almost two months since is "we're looking into the issue". Have gotten different agents each time, each saying they'll reach out. They never reach out. I always had to email first.
If I don't receive anything by the end of February 2022, I will just order elsewhere (unfortunately they just cost more on other sites) and cancel it. The Marnie Nendo has been out since August.

I also in good faith pre-ordered Legends: Arceus because I wanted the Arceus plush bonus gift. Alas, delayed so didn't receive it for release day. Have not received shipping confirmation for it either. Will wait and see on that I guess.

TL; DR
If you want something as a pre-order and on time; try to get it elsewhere. PokemonCenter will let you down. It will not be on time if you get it at all.
They do not tell you if theres issues with shipping/over-looking your order, etc.

Ordered some of their Halloween items for decoration. The Eevee was actually packed wtih styrofoam and shipped well. The Mimikyu bowl however was packaged horribly. The packaging itself was only the start of the problem. The box has a CERAMIC bowl in a plastic bag and a flimsy cardboard insert to hold it in place. Nothing to actually protect the extremely fragile parts, like the ears. I legit recieved the bowl split down the sides, and both of the ears off (as picutred below). The box was inside a packing box with just air bags, and not even enough to keep it from wiggling around. The icing on the cake was contacting customer service and basically getting a whole "oh, well, too bad, so sad. Send it back, we will take forever to process it and get you a refund." Also, even when I mentioned the packaging they had that generic 'we will report your concerns to the proper department." it was so cut and paste, it didn't feel like talking to a real person. I plan on leaving a review on the product itself when they actually send me the link to be able to do so.

I should have believed the reviews on the product, but the newer ones seemed to see some improvement on packaging, so I was wrongly hopeful :/

Their website blocked me for clicking too fast when I was just trying to order lots of cards out of excitement.

Horrible site. Cannot search products. Cannot add products to the cart. When you do get lucky to get anything into the cart, the site either crashes or you are blocked.

DO NOT BUY ANYTHING HERE>.

Recieved a box full of half opened boosters, contacted them and they did nothing to resolve this issue. Please save your money and go else where.

This is a complete rip-off. $250 dollars for a goddamn pikachu plush? No thank you! That would be £190.94 in the UK! AVOID!

I ordered Brilliant Stars sleeves and packs of 36 boosters at the Pokémon Center, a total of 88 boosters came out. Having opened all the boosters, I didn't get a single card more expensive than $5. I also had boosters bought in Target and I began to visually compare the boosters from Target with boosters from the Pokemon Center (In the Photo, I fixed the booster from the left - Pokemon Center, the booster from the right - Target) CONCLUSION...
Boosters from the Pokémon Center are of low quality and look like a fake in which = it will never wake up rare and expensive cards, even if you open 10 thousand boosters. I made a claim and sent it to the pokemon center (in the claim I attached all the photos of the boosters with the question - Why do they look like a fake?! They didn't give an answer and they don't accept the return of boosters)
Bottom line - dubious boosters will be sold to you at the Pokemon Center and you won't be able to return them, the Pokemon Center itself with cards is engaged in fraud. If you want to find a rare card, buy boosters only in Target (they are real there and rare and expensive cards always come across in them) I also ordered Pokemon boosters at GameStop, they also sent me resealed boosters that looked like a fake. Then Walmart, there is a mix of original boosters and resealed ones. At the moment, only Target sells normal boosters, not fake and not resealed. Be careful and do not buy dubious boosters, I also do not recommend buying cards at GameStop, Walmart, Pokemon Center.

It is sad that the Pokemon Center can be this bad with customer service.

I ordered a plushie, some deck boxes and sleeves a while ago. It wasn't much maybe around 20 - 40 dollars, I don't remember at this point. Anyways I was alerted the package arrived but it wasn't there. I thought it must have been lost in the mail. I contacted the Pokemon Center and they got back to me, saying to check with my neighbours and the post office. That was already odd but whatever not a biggie I guess. No one had it. I messaged them again. (Also they had asked I reply to their email but when I did a day went by without a response so I just submitted another question). They then sent me a FedEx shipping link that says it arrived. I was like "yes I was alerted to that, but it isn't here. So I'd like a refund or an exchange".

They then took a day to reply again so I submitted yet another ticket (this seems to get a reply within an hour or two). They replied to please keep replies to the emails (keep in mind I have emailed them this way and still have not gotten a reply in two days).

They then ask to confirm my address, I confirmed it.

A few days go by.

They then ask if I want it shipped or refunded. I wish I said refunded but I still held out hope for some reason. So I asked for a shipment.

I waited a couple more days.

I finally get messaged that the shipment is on its way. Here is the tracking number and FedEx link. Finally I think, I can put this behind me.

But I check it just to be cautious.

So they either gave me the wrong tracking number or are shipping it to a whole other state. I message them again, and here I am playing the waiting game.

I am genuinely surprised. They are a huge corporation. This isn't some struggling artist on Etsy who will feel a loss from this. This is a massive market. Their service is pretty bad. I rarely write bad reviews, especially for Pokemon (I genuinely love Pokemon). It just sucks :/

Blocks people for being "robots" and also you can find the products cheaper elsewhere. Save your money and go someplace else for your pokemon needs.

I had an issue with Pokemon Home where during a transfer the process failed and sent me back to title screen. When I went to try again specifically a shiny Zamazenta recieved by serial code from a Gamestop event had been erased and was indicated by a code generated in the error history as 2-ALZTA-0006,0005,0008. I am not going to just do the rate 1 star because I am dissatisfied with the result and am "angry" review, but rather will give them a 1 star for the reasons to follow:

Response Time - it took a little longer than a week for them to reply to my first email and the follow up both times which indicates to me they do not take the matter seriously. As a customer service team this just is poor. They replied back the next day after the third email once I indicated the prolonged response times (so I guess calling them out is the key).

I sent them error codes along with the issue description and was then told they did not see any issues despite the fact I had pulled up the error log history on my switch and it indicated the exact opposite and was shared with them.

The biggest issue causing me to be the "disgruntled" customer is that it was summed up to me being a liar regarding a shiny Zamazenta as they stated I never had one even though I have the code that was scratched off and sent over WhatsApp by a friend who drove to the Gamestop for me since I am overseas...

All I was trying to do was get assistance in recovering the data if possible or at the very least send a simple code as if they didn't create a plethora of them to begin with, but instead the story made short is I never had one to begin with.

Well hopefully better results and fortunes come to anyone else who may come across this.

My review is fairly straightforward. They get a 5 out of 5 stars from me. I made my order on November 20th, 2021 around noon and I received my items November 26th, 2021 around noon so the shipping was quite quick. The items I got were the new release 19 3/4 Piplup plushie, the Swablu 14 3/4 plushie and the piplup squishy keychain. The extra large squishy Piplup plushie arrived in a sealed bag and a larger clear bag and in a giant box and the Swablu and keychain arrived in a separate large box as well. They were very well packaged and clean. The boxes were undamaged and well taped. The Swablu plushie I got is extremely extremely soft and perfect for hugs. It is sitting on my pillow right now. The Piplup is absolutely massive. I'm 5'10 and got wide shoulders and this plushie takes up my entire torso so it's a huge plushi at nearly 20 inches. This is a Christmas gift for my niece and I got the keychain to put on her Piplup backpack. If you are wanting to do that get the smaller 13 3/4 inch plushie as this one is much much bigger. It's extremely soft and squishy though and very very cute. I highly recommend Pokemon Center as the price was very good, the shipping was quick, they're well packaged and the plushies are extremely clean and in the condition as described. They're very soft and fluffy and have all the tags included with no damage or loose threads.

Pokemoney customer care number
Pokemoney customer care number
Pokemoney customer care number
Pokemoney customer care number

I have never written a review in my life but I feel the need to write this one time because of how horrible my experience has been with this company.

I pre-ordered one copy of each Pokémon Brilliant Diamond and Shining Pearl on November 3rd. The release date is November 19th. This pre-order is meant to be placed for a delivery date on the release date.

I checked my shipment status every day starting around November 14th. My card was never charged, the shipment never started, and obviously my order never came in by the 19th. Almost a week later, without any notification or warning, my card was charged and my package finally shipped, set to arrive on the 26th.

During all this, order history page would not even let me check my status anymore. The only way I knew anything was even moving was through the FedEx delivery manager, which showed 6 different shipping labels from the Pokémon Company with no verification.

Without any reason to believe my order was even still existent, I simply walked into a Best Buy and walked out with a double pack for the games in a matter of 10 minutes. Now my games have finally arrived as I am writing this and I'm almost finished with the games I bought from Best Buy. Not to mention I am now stuck with two extra copies that I can't even return because I can't access my order history and I am aware that these games are "final sale" items, meaning they are not returnable. They are literally brand new games from an endorsed website.

How does this website survive?
- No direct customer service
- No communication during orders
- Terrible website design
- No order tracking (like Amazon)
- "Final sale" on a brand new item

I ordered an Xbox Series X when it first came out and it arrived the morning of release and you can still barely get one of them a whole year later. I could walk into a Best Buy the day after release for this game. This is genuinely pathetic.

My recommendation for pre-orders: Best Buy or Amazon, honestly anywhere besides this website

Gggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggg