1 review for PranaHeart is not recommended

These reviews are not recommended because our content quality algorithms have determined them to be less useful for users researching this business. Our content quality algorithm makes decisions based on a number of proprietary evaluation factors, and is constantly updating and improving over time. Even though these reviews are not displayed by default, they still factor into the overall number of reviews and the average rating for the business.

Maggie B.

Illinois

1 review

0 helpful votes

No costumer service or working email on problems or wrong items.

April 13, 2022

Order #*****Purchase 3-12-2022.
Fulfilled Apr 06 USPS #**********************
I ordered two different types of Mala( both blue), first the: NATURAL AQUAMARINE LOTUS MALA BRACELET/NECKLACE(perfect blue),
The second one: COMFORTING CARESS BLUE CHALCEDONY MALA, was blue in the picture( first picture attached). When I received it it was a gray color(second picture attached). I need blue, no use for gray.
When I try to communicate with sales or the PranaHeart, the email comes back as not deliverable. I try directly from the website. No email, or phone number. No contact if you have a problem. You are stuck with the wrong product. I don't have a problem with the error, but I have a problem with what happens afterward.

Product SKU Price Quantity Total
Natural Aquamarine Lotus Mala Bracelet/Necklace
Fulfilled Apr 06 USPS #**********************
RY2058
$ 19.98
2 $ 39.96
Comforting Caress Blue Chalcedony Mala
Fulfilled Apr 06 USPS #**********************
RY2889
$ 24.99
1 $ 24.99
Subtotal $ 58.46
Discount: SPIN-8JSTK46 -$ 6.49
Shipping (Free Shipping over $50) $ 0.00
Total $ 58.46 USD

Tip for consumers:

do not trust purchases from the PranaHeart

Products used:

none

Date of experience: April 13, 2022