I ordered flowers, a balloon and cake for my Mother Birthday from Prestige flowers. I placed the order 6 days in days in advance and they didnt arrive! I understand that sometimes things can go wrong, but I was obviously very disappointed, especially since I had ordered them well in advance. I contacted the Company and expressed my disappointment. To my horror, instead of trying to put things right or offer me a refund, Prestige Flowers was only interested in quoting back to me their terms and conditions. Now Im a reasonable person, but to send me your terms and conditions when youre clearly at fault certainly wasnt the response I was expecting. For time sensitive gifts and in fact all gifts because of their lack of interest in resolving problems when things do go wrong, I wont be using this Company in future. Dont think just because youve ordered them well in advance, that they will actually be received by your loved ones on your specified date and dont expect refunds or after sales service. At time of writing, still no delivery and still no refund. Copy of response attached:
Good Morning
Thank you for your email.
I am sorry that you feel this way. However, there is an asterix next to where it advises next day. This refers to our terms and conditions.
When you place an order with Prestige Gifting Ltd, either by telephone or via the website www.PrestigeFlowers.co.uk you are deemed to have read and understood the following terms and conditions.
4.1
We cannot guarantee a delivery date as delivery is executed via a third party, but will endeavour to deliver on your desired date as all flowers, except for hand delivered products, are dispatched the day before the intended delivery day using a 24 hour delivery service the day before your chosen date. In the event a delivery is not made on the specified date we cannot offer a refund unless extra was paid for same day delivery, however for exceptions please see our 100% Satisfaction Guarantee. Delivery days are 7 days a week with except for Bank holidays. Any orders made for delivery on a bank holiday may be delivered the next working day unless otherwise stated. Next day flower deliveries are delivered via Royal Mail, DPD and DX. Hamper and larger gift deliveries may take an extra working day in transit.
I am sorry if this was missed. Please let me know if I can help with anything else
Thank you for your time
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Warm Regards,
Emelia