Public Storage Reviews

Renters beware...

I rented a small unit to hold some larger things during a move. Since this is Florida, in addition to the security of the location, I also inquired about pest control and was told all measures were taken to keep my items safe.

Everything was packed appropriately. Most items were in plastic Rubbermaid bins and taped boxes (top and bottom). Even my dressers were wrapped with plastic wrap to seal the drawers.

Fast forward to yesterday when I went to remove my things- AND HAD TO LEAVE HALF OF THEM BEHIND BECAUSE OF A ROACH INFESTISTATION. I cannot even begin to explain how utterly disgusting AND devastating this was. I could barely stomach taking pictures and videos with the amount of bugs running around. Most ran to a corner that had a small opening that led to the adjoining unit.

The items we removed before finding the bugs were the only items the moving company would allow on to their truck. And we were lucky they even allowed us that much. But we already knew that under the boxes and tape that they were probably just as bad. We immediately notified the front office employee of the situation, who conveniently was on the phone with her manager. They presented me with a form to sign that would allow me to abandon the items left in the unit for disposal.

That's it. Too bad, so sad- but thanks for your business over the last year that would turn out to be just a giant waste of money since everything would inevitably be ruined anyways.

As for the things we were able to load, they're currently sitting outside under a tent getting bombed. And we'll just have to pray it doesn't rain for the next few days. Because a quick search of the items proved right- there were live bugs and eggs in everything.

Simply put, I regret the day I ever trusted your site with my possessions. That decision not only cost me the things that I'll never, ever be able to replace, but also thousands in dollars for the things that I can. But as for now, I have no clothes, no bed... Nothing but a stack of increasing bills that all stem from my poor decision to store my items with you. Fortunately I had insurance on the unit, but I don't expect much from it. So that too will turn out to be another giant waste of money and false security.