Pure and Gentle

I received a free five-year supply of "Pure and Gentle" products with my purchase of a Puronics water purification system.
Wow! I'm in awe of such an impressive scam!
First of all, the products are exceptionally weak. The laundry detergent leaves my clothes smelling of sweat. The dish detergent does not remove grease - even after many attempts. The shampoo makes my scalp itch... Need I go on? Plus, the supposed ""concentrates" when mixed as directed produce - water. To be fair, the face soap isn't bad. But their "year's supply" ran out in under six months.
The scam is exacerbated by the fact that they tried to charge me almost $40 in "shipping costs" to get my second year's worth. (Yeah, I ordered again. Hey, it's free). I was not informed of any "shipping costs" when I agreed to this deal.
In the interests of transparency, I'll tell you that when they tried to milk me for those "shipping costs" I gave them two options:
Option A: Send it to me for free.
Option B: I will tell everyone about the scam they are running on every site I can find.
They chose Option B. So be it...

For one, it is shady to me when a company does not disclose their ingredients online. They are cleaner ingredients than traditional brands but they are not 100% pure and all natural. Also, I tried to use my redemption code for my second year's worth of products and I submitted the form online. A month went by and I did not get any notification of shipment or my delivery. I contacted the company and their system's were down but the person I spoke with said she would make sure that they rushed my order when the system was back up and running. A week later I called again and I was told that you have to wait 10 months before re delievering. I told him that I never got an email saying that was the case when I submitted my order nor did the girl call me back to say that. I then asked, ok, so when the 10 months goes by, you will just automatically ship my order out. He goes no, you will have to reorder. They should let a customer now if their order is not going to be processed. Terrible customer service and lack or transparency.

Codie helped me with my order. Although I messed up the email address, she pleasantly addressed getting my order in and guided me through the process.

I spoke Corina and she was very helpful and understood my concern and explained everything perfectly. Thank you for your great customer service