RaveReady Reviews Summary
The company's reputation is significantly marred by consistent complaints regarding poor customer service and unreliable order fulfillment. Customers frequently report long delays in processing and shipping, often coupled with a complete lack of communication from the company. Many express frustration over unresponsive customer service channels, making it difficult to resolve issues or obtain refunds. While some customers appreciate the product selection and pricing, these positives are overshadowed by the pervasive sentiment of dissatisfaction and distrust, leading to recommendations to avoid purchasing from this company altogether.
This summary is generated by AI, based on text from customer reviews
I ordered a pair of demonias that I have been looking at for awhile and when I had found them on the website I bought them. This was on the 15 of January. It's the 1st of February. I had emailed them. I sent them messages they do
One of the four items out of stock, a bit disappointed. Received the in stock parts and so far I am happy. Otherwise everything arrived in perfect condition
I have ordered a pair of boots weeks ago, then I decided that I wanted cancel my order but no one answered my messages. I want my money back, but I don't think that will happen.
Ordered diffusers well over a week ago paid for Express shipping and it still hasn't showed up and the email is no longer active
I agree with Brad A and Oliver W - this place steals from people! I ordered three masks - two rainbow cloth tie on and one butterfly light up mask. I received an email saying that my order was being shipped in two packages. That was over two months ago! They have no phone number listed to contact them, only email. I have sent six and have had no response! I can't even get a refund! Bummer that they make a living out of stealing from Ravers!
I ordered a pair of demonias two months ago. My order was placed and I thought that if I left it alone it would ship. So, a month passed and I checked on them. It just said that my order was placed. I sent an email about shipping and never heard back. I waited another month. Shoes haven't shipped. I sent them another email, haven't heard back yet. So far it's been two months since I placed the order. It's a scam. I'm trying to figure out what to do because I deleted my PayPal due to issues with it a while ago and I payed with that.
Don't shop at rave ready. They don't have customer service. They claim to get back quickly but never actually respond and they claim to get your order out quickly but never actually ship it.
This company steals from people. I purchased an item close to 3 months ago. After 1 month of waiting, I sent a message which said message was received with no reply. After another couple weeks I requested a refund with no refund and no reply. I have tried reaching out 2 more times since then, which all say they were delivered, and have never received a reply. This place is either a scam or extremely poorly managed. From what I have read, it has happened to hundreds of people. As far as I'm concerned, they are thief's.
I'm bitterly disappointed in Rave Ready, I made an order of over $300AUD/$200USD worth of J Valentine nearly a month ago. My orders status was updated 'shipped directly' within 24 hours of my order being placed but I never received a tracking number or evidence that my order was actually shipped. I have now sent 4 different messages since this time and have not received any responses. I am so disappointed and upset that I have heard nothing at all despite all these attempts to contact RaveReady. I am a buyer from Australia and found RaveRready through JValentine's list of official stockists and didn't think twice when they had items in stock I struggled to find in my sizes on other stockists websites. I have been in contact with J Valentine directly and will let them know of my experience, as well as multiple Instagram and other social media accounts who have significant followings. This bad experience needs to be shared. I hope that there's an attempt from RaveReady to reach out and confirm a tracking number/proof of postage as soon as possible.
Made an order and was missing a large part of the order, no information was sent out from rr, tried to contact them multiple times about issue with no response. Next time I'll make sure to order from a site with a contact phone number... I own a photo studio and have had great luck in the past with yandy and yourlamode, Do No Order From Raveready!
Well you've come to the right place! Their customer service is absolute GARBAGE and they don't refund returns despite their policy saying they do. They don't respond to emails, or any outreach on social media. I've filed a complaint with the better business bureau and my bank to hopefully get my money back from these thieves. Don't waste your time and SPEND YOUR MONEY ELSEWHERE!
This site is one of the most despicable sites I have ever had the displeasure of using. They advertised on a video about saving lives by checking narcotics that go to clubs and making sure they are not taking a deadly drug and that he put in a lot of his own money and gave free samples out just to save lives but it was all a sham. They advertised on a video about saving lives by checking narcotics that go to clubs and making sure they are not taking a deadly drug and that he put in a lot of his own money and gave free samples out just to save lives but it was all a sham Once I figured out my order wasn't coming I have done everything I can to get that money back but I would have donated money in the future if it was legit that's how upset I am and this guy cross the line by digging into peoples hearts of gold Once I figured out my order wasn't coming I have done everything I can to get that money back but I would have donated money in the future if it was legit that's how upset I am and this guy cross the line by digging into peoples hearts of gold.
But they're still taking payments! I got screwed by them TWICE now, because I forgot they were the same company:(
Photo of timeline of messaging support team
The worst customer service experience ever - mostly because there is NO customer service. Be prepared to never have your returns processed, to never receive your orders in a timely fashion (if at all), to never having your inquiries responded to. The only action that this company knows to do is to take and use your credit card information and never be heard from again. I would rather pay more than triple the price for any item from any other company than to give business to this site. Having any transaction with RaveReady is an infuriating process especially since they have very little disregard for their customers.
I have only had great experiences with raveready. I even ordered the wrong size once (my fault) and they sent me the correct size as soon as I realized it was too big on me. I just mailed back the wrong size and gave them the tracking number and they sent me the correct size the same day. I love the quality of everything I have received.
BEWARE: garbage customer service and unprofessional shipping practices. DON'T WASTE YOU MONEY HERE. Add mine to the many stories of people never receiving their orders from RaveReady.com
If you send money to this place - You're NEVER going to see it or the item you thought you were buying!
Their inventory doesn't exist- Let's put them in JAIL!
Same problem as other recent reviews: never received my item. Ordered on 11/16, item says shipped USPS priority 11/19, and nothing. Tried contacting them twice and still nothing. So sad!
DO NOT BUY FROM THIS SITE. THIS SITE IS A SCAM.
I placed an order on october 11th, it updated me and told me the item had shipped by october 12th.
I did not hear from them for two weeks, no tracking number.
Only after I made the effort to contact customer service about my order, DID THEY REALIZE THEY NEVER SENT MY PACKAGE, then attempted to ship it AFTER i contacted them. It was already WEEKS too late.
THIS SITE IS A SCAM SCAM SCAM and I see now others are complaining of never receiving their order.
I've gotten my sister a bunch of gifts from here in the past. She likes dirty warehouse raves and wears kandi. I like that they have a sale section that seems to change almost daily. I've never had any issue other than slow shipping.
I spent 375 dollars here over two months went by never received my items I called emailed with no answer I have notified my bank they have been in contact with a higher athority due to the fact that they have gotten multiple calls from people regarding similar situations.
About the business
Rave clothing for kandi kids and festival fashionistas around the world! With a huge selection you'll find your complete rave outfit with all the LED gloves, hydration bags, pasties, booty shorts and accessories that you need to rage and recover.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Anthony, as you said in your email a refund for the missing items was issued before you even received they package. Some items were out of stock and a full refund for those items was issued. I apologize for the missing items but they are currently out of stock without an ETA, as soon as they come back in your will be notified but we are unable to keep the order in place since we do not have an ETA on their arrival.