Proof a review on real self is fake and that the patient has been lying has been sent to Real self, however real self don't even appear to have looked at the information. Real self just reply that the reviewer is responsible for their review and they will take it down if they want it taking down. The patient has stated to us they want £5000 to remove the review which contains false information not just about their surgery and care, but also the doctors status with medical boards, when they only paid £2200 for their surgery. Therefore in our opinion, real self are being used by the patient to blackmail the surgeon which is against their own code of conduct but still the review is not being investigated by real self. The patient has stated that the surgeon has left a medical board due to the number of bad cases about them where in fact they have left via voluntary easure due to not working in the UK any more. The patient has lied about life threatening infection and necrosis. They have been in hospital for 1 day but their is no evidence from this 1 day that they nearly died, had necrosis or where stitched up not correctly as the patient has written in the review.Its always sad when patients do get an infection but its not a reason or excuse to ask for twice as much money as their surgery or write lies on the internet about their results or a doctors status with medical boards. There are lots of posts on their site which relate to the doctors medical board that are not true but when when a lawyer write to the site to show the evidence they write back that under Washington state law they are not responsible for the reviews, only the reviewer is responsible?
This company don't follow their own code of conduct and are allowing the pubic to be given false and fake information and allowing surgeons to be harassed and blackmailed in my opinon. I am an admin assistant who is trying to help the surgeon with this. The level of stress I seem by surgeon go through as a result of real self is unbelievable. Freedom of speech is totally different than posting lies on the internet a then asking for £5000 to remove the lies, in my opinion. If the reviewer had just written about her own care then maybe their an excuse. But to state he had loads of cases at the GMC and that he left because of this, when its just not true and he left because of voluntary because he no longer works in the UK and does not need to be in the UK GMC, is just lying to try and gain money.
They say they follow their 'code of conduct' and terms of service but from my experience even when a barrister contacts them providing information and evidence that the reviewer has lied they don't look at the information. They don't delete the review and write back stating they are not responiable for the review and it would only be removed if a court case states it should be or the reviewer states its ok to take it down. Well the reviewer told us she will take it down for £5000 to delete her lies! And we not paying her to remove lies.