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RedBox

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Overview

RedBox has a rating of 1.8 stars from 188 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about RedBox most frequently mention customer service, free movie, and credit card problems. RedBox ranks 227th among DVD sites.

  • Service
    48
  • Value
    47
  • Shipping
    17
  • Returns
    32
  • Quality
    37
Positive reviews (last 12 months): 0%
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0
Neutral
– 0
Negative
10
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How would you rate RedBox?
Top Positive Review

“Customer Service Chat-Happy Review”

Sharon G.
12/20/20

I just want to say that Redbox is doing a great job, Considering all the competition today with streaming services you still provide affordable NEW movies at a reasonable price. I will always remain a customer and I hope Redbox has a successful future. I appreciate your new representatives on chat they are providing excellent customer service. Customers I recommend using chat for quick and professional resolution. Sincerely Sharon Godwin

Top Critical Review

“Generic is NOT equivalent”

June C.
6/20/24

I don't know where they get their bimetoprost but it simply does not work whatsoever. I've used Latisse in the past with great success but this has not grown a single eyelash.

Reviews (188)

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customer service (60)
Thumbnail of user juliannaw1
Julianna W.
7 reviews
14 helpful votes
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“Redbox is great”
September 7th, 2012

Redbox is great - easy to use, has a mobile app, great deals.

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Helpful  (2)
Thank you
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yoni a.
1 review
0 helpful votes
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“Overcharged”
June 16th, 2023

They overcharged my bank account 10 times, WARNING: STAY AWAY FROM THIS COMPANY OR YOU WILL BE ROBBED

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Value
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Helpful  (0)
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Thumbnail of user dans110
Dan S.
5 reviews
16 helpful votes
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“Great Deal”
July 24th, 2015

Best and cheapest way to see a new movie. Wish they were still $0.99 though.

Helpful  (0)
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Brian M.
1 review
0 helpful votes
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“I have tried to pay you ficks for a movie and cant! Can't!”
August 18th, 2022

Got ripped off! Trying to buy a movie sign up whatever and I guess you $#*!s don't want money!

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Value
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Thumbnail of user bobb701
Bob B.
5 reviews
3 helpful votes
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“I use it all the time”
May 6th, 2015

I use this all the time to rent movies for over-night.

Helpful  (1)
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8 reviews are not recommended

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About the business

Rent movies online at Redbox.com, where you can reserve and preview new DVDs, Blu-Rays and games. Online rentals are easy just visit Redbox.com now to select new and upcoming releases, then pick them up at one of 36,000 Redbox locations.

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