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RedBox Reviews Summary
The overall reputation of the company reflects a significant divide in customer sentiment. On one hand, some customers appreciate the affordability and convenience of renting movies, highlighting positive experiences with customer service through chat. However, a dominant trend reveals widespread dissatisfaction, particularly regarding customer service responsiveness, billing issues, and the quality of rented movies. Many customers report feeling frustrated by unhelpful support, generic responses to complaints, and unexpected charges, leading to a perception of the company as unreliable and untrustworthy. This combination of strengths and weaknesses suggests a critical need for improved customer service and operational transparency.
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Red box is a great place to get movies you have missed at the theater. I love it because I do not have to stand in line to get a movie I want to see Brenda Carlton
Yes, Redbox is a cheap way to rent movies, but there isn't always a good selection. I always visit the redbox when I see one but always get disappointed because I couldn't find one movie I wanted to rent after going through all the pages. Sometimes I will find one or two, but most of the time I can't. But that's just me. For the most part, it's fun and easy.
This is a pretty good video rental source I have ever dealt with. There used to be quite alot of freebies but haven't seen too much lately. The reviews are interesting, it seems alot of people think movies are real and should be perfect all the time. I will continue to use Redbox for movie entertainment.
My family and I use Redbox monthly. Since movie stores are obsolete this is a convenient way to watch new movies when they come out on disc. The majority of the time Redbox has the movies before they're on Cable Satellite or Netflix. The ONLY complaint that I have, and it really is out if their control, is 3/10 times the movies we REALLY want to see are out of stock. I just got to get there quicker;-)
I 'joined' Red Box last night, by 'creating an account;' when I tried to locate a kiosk near my home, the site kept coming up with a location further than the one THAT I KNOW HAS A KIOSK--a Stop and Shop store three miles form my home; I made the mistake of calling 'customer service,' a misnomer if I ever heard one; The 'rep' insisted that; 1, my email was wrong, an account I've had since 1989; 2. My credit card 'last four' was wrong(according to him), and 3. When I asked to speak to a supervisor, HE HUNG UP! Of note, their customer service is based in the PHILIPPINES, and English is a second language to them; I have called my credit card company, and put a block on any charges or other fees on my FORMER ACCOUNT. A word to the wise--use NETFLIX, or another USA-based company!
So I have really no issue when I go randomly to a redbox to rent a movie, but it seems like EVERY TIME I try to reserve them online there is some error and I can't reserve them. It's extremely annoying that they offer this service, but when I try to utilize it I can never actually get it to work. And their website is NO help in figuring out how to get the transaction to go through. So sick of redbox. It may take longer, but I may just stick to getting the movies I want to watch through my library. I may have to wait for the movie if it's newer, but at least I know I will get it AND IT'S FREE! Or, luckily for me, there is still a video store inside the grocery store in my town. May be more expensive than redbox, but again still more convenient than redbox is (at least for me).
The Redbox unit in my town was out of order, I could not return my disc until it was fixed the next day. They still charged me for the extra day. This is the second time this happened. They don't have an email contact to resolve this. Will not rent from Redbox again.
I have had a few discs not play on occasion, but just email them or call and they give you a free rental code to make up for it. I love using Redbox to preview movies I'm on the fence about buying for my home collection. I'll be continuing to use them.
Typed as I watch this weeks rental.
Movies appear at Redbox much more timely than other available options. They do a great job at what they do.
I rented and returned video and was charged $36 for a video. I worked customer service via chat and all they could offer was reimbursing my for $15. The customer service member was nice but their policy/methodology for tracking video transactions/returns needs to be changed. I think I may rent via my cable service or another method.
I was informed there policy is you are purchasing as is and they will not return your money when you get the movie home and it does not work.
I get a Redbox video typically 2 to 3 times a month. It is very convenient but if I go over a day I will get extra charges. I think they make most of their money on over age days
Selections are horrible. Rarely do you find a current movie. They even recycle 1950 through 1990 movies. Desperate? I think so.
I use Redbox every once in awhile. I encounter glitches with the machine often. Soemtimes it says its available and its not---Returning a disc can take forever.
I still love redbox anyway
I returned DVD's within the 24hr window and was charged $34 in my account a month later! Redbox had no account that my dvd was returned and I didn't even get my money back. They could only issue me 10 free movie rentals. Do you think I want my card to touch that machine again? I think not
I rent 4 red box disc and i couldn't even watch them because they were dirty and skipping in my player and I wanted to see them so went over to friends house to watch them and got the same result so finally i took them back and they said i kept the over 11 days and change my bank account over 60.00 for them. I WOULDNT USE REDBOX. I could have brought the four dvds for that much. What a shame how they want to ripe people off. I used to be a regular customer but not anymore it would be cheaper to just buy the dvds.
I'll add inexpensive to the list as well. Though the selection is far from huge, if you enjoy a variety of newer movies, checking out the nearest Redbox is worthy of your time.
Convenient, easy, inexpensive, fun to use! Great for those Fri nights when the kids want something different to do and Netflix has me waiting for our new release.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members