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RepairsUniverse

How would you rate RepairsUniverse?
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Pennsylvania
1 review
2 helpful votes
Follow t k.
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The products are good. My 2 star review is solely based on customer service while trying to resolve an issue. I ordered supplies for a project and paid the extra for the 3 day priority shipping to have it here and get the repair done. The shipping got held up and it took 7 days to get the package I paid extra to have in 3 days. I understand it's not the companies fault but through numerous emails asking only to have the difference in shipping refunded, I even offered to accept the difference as store credit knowing I'd make more purchases from them, I was told that because the post office won't refund them the money they will not refund me the money. So they charged my credit card for priority shipping and then refused to make it right through refund or store credit for a shipping service they offered on their site. The products are good but this customer service has left me buying from a new supplier from now on.

Date of experience: December 12, 2015
Texas
1 review
0 helpful votes
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Good prices
December 15, 2021

In this site its normal to find incredible prices and great deals. So it's always convenient to purchase in this site, because the prices are low and the quality it's incredibly good. Also they have multiple shipping options, even a free one. Really recommend this site to everyone!

Date of experience: December 14, 2021
Canada
1 review
0 helpful votes
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Amazing battery replacement
April 12, 2022

The battery of my iphone 6s was literally dying, and wasn't lasting enough, so I decided to replace it by myself to save some cash, and I found a really good one in this site, with high capacity, and men! You can really tell the difference, now I can use my phone all day and continues working

Date of experience: April 11, 2022
Canada
1 review
0 helpful votes
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Free shipping
April 27, 2022

I was able to save a lot of cash in my purchase thank to the free shipping option that this site offers, was really quick, and arrived in absolute great conditions. I recommend this site, and I suggest to everyone that pick the free shipping that it's great, for real!

Date of experience: April 26, 2022
Canada
1 review
0 helpful votes
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Great free shipping
March 30, 2022

They offer a great shipping option that has no cost at all, and it's really convenient and fast, I recommend that if you purchase in this great online site, you pick this option of delivery, cause I'm sure that you won't regret that choice at all. I recommend this store

Date of experience: March 30, 2022
Canada
1 review
0 helpful votes
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Fast delivery
December 15, 2021

I needed my purchase as soon as possible and they shipping service was beyond my expectations, I revived my product really fast, and having in consideration that it was a small piece, It was wrapped really carefully. I really recommend this site cause they professionalism, great company!

Date of experience: December 14, 2021
Canada
1 review
0 helpful votes
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Amazing variety and free delivery
April 18, 2022

They had everything that I needed to replace the rear camera of my iphone 11 pro, and they also had the tool kit that I needed to replace it. The price was more than convenient, having in consideration that taking it to a shop would have cost three times more. Love this store, and the products that they sell

Date of experience: April 18, 2022
Canada
1 review
0 helpful votes
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Affordable prices
March 22, 2022

I needed to fix my Ipad, but I couldn't spend much money on it, so I start looking for prices and quality, and I'm happy to tell everyone that I found both things in this store. I successfully was able to fix it, and ended up spending less than 10, much more cheap than if I have take it to a shop. I'm a really happy customer

Date of experience: March 21, 2022
Canada
1 review
0 helpful votes
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Super great!
November 5, 2019

Yes I was very satisfied with my order great price and fast shipping. It was a much less expensive option to the insurance and my husband is very pleased to have his phone back! This is our 3rd time ordering from repairs universe and I'm sure it's not our last

Date of experience: November 3, 2019
Canada
1 review
0 helpful votes
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Great product and free shipping!
March 18, 2022

I needed to replace the display of my apple watch and I found the replacement in this store, and the quality it's perfect, works fantastic, and also the shipping was completely free! And it was really fast. So i could send it to the store really fast. Great online store

Date of experience: March 18, 2022
Florida
1 review
0 helpful votes
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Stay away from these people! I searched for a Galaxy tab a screen on their website. A Galaxy tab screen popped up and I ordered it. When I got it it didn't fit. They only refunded me for the screen, refused to pay shipping. I sent the tools back, they kept them, but didn't refund my money. They could care less about their customers. Before ordering you better read ever little thing (including the fine print). They are all about taking the money.

Date of experience: July 21, 2017
Virginia
1 review
1 helpful vote
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I just love technical stuff but what I do NOT love is fixing my Kindle Fire myself!
My Kindle seems to have averted the inevitable for a very long time and this time I was out by the pool and well, you know! The crack was like spider webs to me and I was sure I should just throw it out! Seems some kid at the pool knew of this "magic" place that would actually fix it for me... and for cheap, too! I checked out RepairsUniverse.com and called a tech. WOW... smart guy this one! I filled out some paperwork and sent it right to them. They kept me in the loop the whole time and sent it back when it was done... correctly! Price was good and the quality work was evident. I will definitely let everyone know about RepairsUniverse.com and keep them in my contact list! Thanks to the entire staff for their patience and humor. Kudos to you all!

Date of experience: April 10, 2014
Texas
1 review
1 helpful vote
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I am all over this website! I love their people, quality parts, fast shipping and overall business dealings! They help you and guide you and have most quality parts ever!
Very fair pricing and good deals! They have tiny parts to big parts and ship them anywhere in good order. All I needed to do was change a screen and I did that in less time than even I ever thought. The site is GREAT and easy and I will be using then for a long, long time. Go there now!

Date of experience: April 16, 2014
Ohio
1 review
1 helpful vote
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Simply the best ever! Quick and easy with quality parts and people. Everything on one simple site-RepairsUniverse.com. That is the nuts and bolts of it. From price to shipping to helping you with your repair these guys are there for you! I recommend them to anyone who wants to end the nightmare of getting scammed to death on the net! Trust me, you can rely on this site to deliver what you need! What are you waiting for? Go!

Date of experience: May 1, 2014
Louisiana
2 reviews
0 helpful votes
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Do NOT order anything from these thieves! I paid $9.98 extra for USPS First Class Mail because I wanted to receive my order in 1-3 days. Which is the stated delivery time for first class mail. Instead these idiots shipped it via UPS Innovation. Which is slightly faster than pony express. It took 9 days for me to receive my order. I did an online chat to find out why I did not receive the shipping method that I paid for and was told that I had to email customer service. I tried to call their phone number and there was no option to speak to anyone in customer service.
So I emailed them and told me that USPS First Class mail is 7-12 transit days. Which is a complete lie. I use USPS First Class mail regularly and I have never had any problems with transit times. They refused to answer follow up email when I continued to ask for an explanation. I am done with these crooks.

Date of experience: June 12, 2017
California
1 review
4 helpful votes
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Received defective part. Repairs Universe evaluated the part that I returned at my own expense. They acknowledged the defect and issued a refund minus a 15% restocking fee. I'm not sure why they would be restocking a defective part. I suppose they will ship it to they next customer so they can make another 15% restocking fee. What a racket.

Date of experience: February 2, 2019
Canada
1 review
0 helpful votes
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Got it as expected
June 3, 2019

Everything was great! The package arrived as planned and in great conditions. When I first ordered, they email me letting me know the item was out of stock contact customer care and they were very professional and responded quickly. I was refunded my money within 2 days. Them ordered again and my package came as described.

Date of experience: June 1, 2019
Washington
1 review
1 helpful vote
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I thought all online sites were scams 'til I found RepairsUniverse.com! They handled all my questions (which were alot) and got me the part I needed for my repair and some other "fun" stuff too! My credit card information was taken over the phone and I felt secure enough to do that with this place! I got an order number and they sent a tracking number once it shipped, which was that day! Bottom line, got parts, fixed phone and feel great I could do it myself AND save a bunch of money doing it! GREAT!

Date of experience: April 30, 2014
Florida
1 review
1 helpful vote
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Have purchased numerous parts for them to repair various iPhones. Usually good experience. As of recent, parts have been defective, shipped broken, just bad customer service when you call. Always an attitude. Most recent purchase sent a iPhone X screen replacement. Received with broken prongs in the ribbon. Explained that to customer service for return. I had to pay for return shipping. They received and sent email rejecting my return saying the item was damaged. No $#*!. That's why I called to get RMA to return. Now out the money for product and shipping back. Opened AMEX case... look for another parts supplier, there are plenty out there.

Date of experience: August 27, 2020
Canada
1 review
0 helpful votes
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Great Store
April 2, 2019

This is the only store I buy my parts from, after having purchased from many others in the past. The prices are awesome, the shipping is blazing fast, and I have yet to have an issue with their service.

Date of experience: April 1, 2019

Overview

RepairsUniverse has a rating of 3.8 stars from 344 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with RepairsUniverse most frequently mention screen replacement, free shipping and high quality. RepairsUniverse ranks 2nd among Mobile Repair sites.

service
170
value
169
shipping
170
returns
166
quality
170