• RepairsUniverse

RepairsUniverse

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Overview

RepairsUniverse has a rating of 4.3 stars from 344 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with RepairsUniverse most frequently mention screen replacement, free shipping, and high quality. RepairsUniverse ranks 1st among Mobile Repair sites.

  • Service
    167
  • Value
    166
  • Shipping
    167
  • Returns
    163
  • Quality
    167
101
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How would you rate RepairsUniverse?
Top Positive Review

“Free shipping”

Jackson O.
2/16/22

Apart of having the best products to fix any device, they offer a really cool option that it's the free shipping, and it's super convenient. My purchase arrived without a scratch because it was really well wrapped, and got home right on time. I'm absolutely happy about buying in this great store

Top Critical Review

“These people do not communicate, and when they do they are full of themselves”

Peter W.
2/11/21

They did not advise their intentions before unnecessarily curtailing part of an order, and then refused to discuss it. When trying to "chat" which was in no way rude, they reiterated a policy which need not have been enacted, and rather than discussing it, they ended the chat point blank. I would certainly not recommend them to anyone after this experience.

Reviews (344)

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Reviews that mention popular keywords

repairs universe (54) customer service (34) screen replacement (25)
Thumbnail of user hilaryp18
Canada
1 review
1 helpful vote
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December 3rd, 2019

Overall experience was great. Using their website was easy for me. I received my iPhone motherboard that was ordered last week and that was pretty fast if you ask me!

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Value
Shipping
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Thumbnail of user williamc2741
Canada
1 review
0 helpful votes
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September 9th, 2021

I needed to change some parts of my phone, and I bought them on Repairs Universe. The products have a high quality, great products guys! My phone looks great again

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Value
Shipping
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Thumbnail of user jordons8
Canada
1 review
0 helpful votes
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April 25th, 2020

Repairs Universe is the most affordable supplier that I have seen so far. I also love the fact that their website is user friendly and the entire transaction was flawless.

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Value
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Thumbnail of user lawrencem174
Canada
1 review
1 helpful vote
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February 17th, 2020

I was a little worried that such a small item would have gotten lost in transit and either I would have received empty packaging or not receive anything HOWEVER I actually received the item I ordered and it was very well packaged.

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Thumbnail of user santanah1
Canada
1 review
1 helpful vote
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February 9th, 2020

Repairs Universe ensures that they dot all their I's and cross all their T's. They take care of you and you actually feel comfortable spending your money with them.

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Thumbnail of user edwardl373
Canada
1 review
0 helpful votes
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November 5th, 2020

Brought my new Phone 8 Plus Screen Replacement along with my new battery. Did my installation with the help of the repair guide videos and everything is working great

Thumbnail of user dequanh
Canada
1 review
0 helpful votes
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April 28th, 2021
Verified purchase

My experience has been fantastic. Finding the right parts was a breeze, and the items arrived in excellent condition at my home. The setup was simple and straightforward."

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Value
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Thumbnail of user libbym25
Tennessee
1 review
0 helpful votes
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December 31st, 2019

DO NOT ORDER from this website. Save yourself the time and money. I had the screen in my phone for ONE week. It stopped working completely one day. I contacted the customer service (online since no one would answer the phone) and they told me I would need to ship it back for a replacement. (you have pay to ship the DEFECTIVE screen back) So I ship it back. A week and a half later I haven't heard anything so I contact someone on the website again. I get an email back stating that an email was sent Dec. 19,2019 (I did not get this email at all) and that the return could not be processed because there were "scratches on the screen". There were NONE. I had the entire screen covered the one week it was used. It was defective, so now this "thousands of five-star ratings" company has my money, the screen I payed for, and I have been without a phone for nearly three weeks. HORRIBLE CUSTOMER SERVICE, HORRIBLE PRODUCTS, STAY AWAY AT ALL COSTS.

Thumbnail of user bustaw
Canada
1 review
0 helpful votes
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July 20th, 2021
Verified purchase

I am very happy with this company; it is really quick to acquire parts, the workers are very friendly, and the parts are excellent; I will use it again and recommend it to my friends."

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Value
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Thumbnail of user frankiej32
Canada
1 review
0 helpful votes
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July 26th, 2021
Verified purchase

I adore the product's quality, and I'm overjoyed that I've finally found it. I received exactly what I purchased and what was advertised on their website, and the service was outstanding.

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Value
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Thumbnail of user jonb120
New Hampshire
1 review
0 helpful votes
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August 30th, 2017

My experience was awesome. The website was easy to find what I needed, I received my package in the time promised and you can tell by the packaging they really care for your business!

Thumbnail of user deboraha145
Canada
2 reviews
0 helpful votes
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December 19th, 2018

I replaced the charging port on my ipad, and in the process damaged the screen. I then ordered a new screen and was able to install it using their youtube videos. Good quality products!

Thumbnail of user williamj54
Maryland
1 review
2 helpful votes
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July 24th, 2015

You can buy parts from here, but don't let them repair your device. This is because if something goes wrong with the repair, they won't refund you even for the part that they used.

In my case I send over my phone because I drop my phone and screen broke. So, then they return the phone back to me and there was two issues: 1-the screen was not properly glue down. 2-there was a dead zone in the screen. So this tells me that they did not check my device properly before it left. So I decided to just return the screen and get a refund.
Once I return the device, they told me they check the screen and it works and so they can not refund me any money.
Then they want me to pay the shipping cost to return the screen back to me.
So clearly there is something going on with the phone.
Now I just lost $70 for them not to fix my phone and I have to keep another $70 screen even though it did not fix my issue on the phone. So am down $140 right now.

In conclusion, this company only want to take your money, but if they screw up they will not refund you at all.

Thumbnail of user kathys491
Canada
1 review
0 helpful votes
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April 30th, 2019

I found a replacement screen/digitizer for my phone easily and cheaply. Always order from these guys they're Vegas locals and I always support local business.

Thumbnail of user gretchenw18
Canada
2 reviews
0 helpful votes
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November 1st, 2018

Staff is real friendly. Order all my parts from here real satisfy with the the guarantee and quality of the parts I never though I could get both. Nice work Repairs Universe

Thumbnail of user tima17
Netherlands
1 review
1 helpful vote
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November 5th, 2013

These guys are awesome. The repair tech kush was able to help me figure out the step I was stuck at in my repair and get my phone working again! Thanks guys!

Thumbnail of user nathann33
Canada
1 review
0 helpful votes
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September 21st, 2018

The best prices on the web for quality products and they send me discounts in my e-mail all the time and on top of that i generally receive my order within a couple days. Simply awsome

Thumbnail of user edwardc50
Illinois
1 review
2 helpful votes
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October 7th, 2015

I was looking for a replacement headphone port for my 5th gen iPod video. So I found RepairsUniverse online and purchased, what they called a replacement port for the 5th gen iPod video. Shipping was quick, price was right, item received was clearly used, the ribbon was kinked, and based on the shape of the port itself, not originally even from a 5th gen iPod video. I did not notice the slope of the port housing until after having installed the item, expecting to have been sent the correct item. Upon installing the replacement part my Ipod would only play stereo if I left the headphone jack half out of the port. I test 4 different headphones with the same results. Upon contacting RepairsUniverse to ask for an exchange part, I was informed that I could either 1. Buy another replacement and send back the original at which point they would decide if I would be getting a refund on the original part. Or 2. Ship back the defective part, at my cost, and again wait for them to decide if they would be sending another replacement. RepairsUniverse, what a joke. So they send out a non-original, used and defective part and then want you to buy another part and maybe you will get refunded the original purchase. NO Thanks. I am not spending anymore money with them. Beware the quality of the parts and their return policy.

Thumbnail of user rollyh2
Canada
1 review
0 helpful votes
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May 24th, 2019

Fast delivery to and great value for what others are paying out there. Works great! Ordered my new screen and works perfect. Shipping was on time and good. Great experience see you on the next time.

Thumbnail of user omarm137
Canada
1 review
0 helpful votes
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October 23rd, 2020

The website had a lot to offer me, not only did I find the parts that I need but I got it for a very reasonable price and shipping was amazing, Will continue buy from these great people here!

Thumbnail of user lisaa800
Canada
1 review
0 helpful votes
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April 25th, 2020

I was able to replace my Stylus Pen at a very affordable cost and although we are going through the COVID-19 pandemic, my order was still delivered on time. Great stuff.

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Thumbnail of user georgiad26
Canada
1 review
0 helpful votes
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August 6th, 2018

Ood to know a repair can fix when the tablet gets dropped. Excellent directions on how to install the new screen on my Kindle. Wife and child very happy. Uick shipping.

Thumbnail of user desmonds34
Canada
1 review
0 helpful votes
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July 20th, 2021
Verified purchase

I ordered a replacement screen for my iPhone XS, because two days after I got my phone and I managed to shattered the screen. Replacing the screen was fairly easy.

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Value
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Thumbnail of user michb5
Canada
1 review
0 helpful votes
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May 6th, 2018

I received this replacement screen extremely quick and it was super easy to install. The glass feels exactly the same as the normal s7 edge's back glass and I was very satisfied

Thumbnail of user gwenr30
Canada
1 review
0 helpful votes
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March 15th, 2019

Solved all of my problems and listed out all the instructions clearly. I would highly recommend. I would definitely buy from Fixez again in the future

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clayton s.

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