Reservation

Fradulent billing, charging in US$ instead of Canadian$. The transaction was based in Canada for a Canadian hotel. They only show that it is in US $ at the end, once the transaction has occured. A 30% difference + a 50$ fee on top. Scammers. Thieves!

We were charged taxes and fees twice for a 2 night stay the room charge was $58.24 per night and they charge us $171 for the 2 nights then 30 mins later a separate charge was charged to our card for $14 something for cancelation options which I did NOT authorize that charge to our card I called the 1800. # and they said that's how they work and can not help me. The worst experience we have ever had with a hotel booking site insane never again...they don't even deserve a 1 star rating they deserve to be shut down. 😒

This company has had its issues in the past with many customers, me being one of them. However, after 5 year, the new vice president of the company contacted me to correct the issue. I was issued a full refund for my situation. I am completely grateful that Mr. Ojeda reached out to me to show me something that I had not seen from this company in 5 years, that he cares about my opinion and about me as a customer. Thank you Mr. Ojeda for correcting my issue and I wish you all the best in your new position.

If I could rate it lower than 1star I would. Should have looked at these reviews first. They basically have no customer service. Cancellation policy is detailed on the confirmation email which in my case was not refundable even if I was 11 days away from the arrival date. Is this even legal? They don't understand the reality of people changing plans for whatever reason. Do yourselves a favour... DON'T USE THIS SITE if your planning a trip.
PS. See the attached bill showing outrageous fees and taxes.

Reservation.com shows a low price then adds on a $20.00 service fee and exorbitant fees and taxes. Not until the final cost is shown do you see the service fee and other costs. They have a non cancellation clause in there that only shows up on the final screen after your credit card is billed. I did call them but they refused to change anything. Use Expedia or Booking.com

We tried to cancel our reservation due to changing family related circumstances. They would cancel but charge us ($500+) even if we cancelled. I begged the service agent and explained that this is very costly especially as this time of year (year end bills, Christmas etc.). There was no common courtesy and they would not work with us to resolve the issue. I will NOT use them again.

I had searched for Holiday Inn and the site/phone appeared to be Holiday Inn in Anderson SC. When the receptionist answered, I asked specifically if I had reached the front desk. She said "no, I'm at the main center for all their hotels." She never mentioned she work for Reservations.com. She also never said anything about a booking fee, which would have flagged her as not working for Holiday Inn. This site is a scam; stay away.

Beware!...They lied about the type of room they reserved for us. AND told me that my fee was 15.95. But actually charged 200 dollars more than the hotel did. Cannot call BBB. As no address other than website.and support never contacts you... I have called state trade commission.and they will be looking at case for fraud and abuse. We shall see

I made an online reservation with Wyndham Hotel and the quoted rate was $106 per night for a 2 night stay. After giving them my credit card number they charged it without even telling how much the charge was. When the confirmation came through it was for $348.99 which was substantially more than the $212.00 I was expecting. There was no detailed itemization of the charges, only a summary. Calling them at *******090 put me into an endless menu loop and had to call back 3 times to be privileged to speak to "JAMES" in the Philippines. It turns out THEIR service fee is $19.99 (and I'm sure James gets a little more than $5 per day to do this), room taxes were $97.69 and one of the nightly rates was about $20 more.

I thought I was using the actual hotel reservation site but no, I was sucked into the pit of dishonesty known as Reservations. Com. When I saw that "taxes and fees" amounting to 66% of the room cost, plus a $19.99 non refundable fee, I knew I was scammed. Another honest site added a more appropriate 25% taxes. I cancelled and am awaiting refund. Otherwise I will dispute charge with my bank. If I could give negative stars I would. I made and cancelled the transaction on 24 February 2023.
Look at the crazy past year dates they refer to in their terms. Turns out they've been sued more than once.

Don't deal will reservation.com unless you want to pay more then hotel charges a total rip off 244.99 was the price of hotel including taxes but reservations.com charged us 300.48 plus 22.05 to over charge us for our room…hotel was overcharged and under construction not worth the money we paid and was really noisy

Their customer service really sucks. They're only about money. There's no courtesy. No respect. You would be better off sleeping in the street! DON'T EVER book through these people if you want a good experience! The only reason they got a star is because it won't let me Skip it!

What an absolute crooked company. Was charged $214.49 for a room (fine). "Taxes & Fees" were $65.74 plus the additional "Service Fee" of 19.99. When questioned after the fact, customer service could not give me a breakdown of the tax rate or what the "Fees" were, they simply kept repeating that they were "system generated". In reality my receipt from the hotel (upon checkout) was (after taxes) $214.29. So basically using reservations.com cost just north of $85. After trying to explain this to them that it wasn't right, they just kept repeating their canned statements. What an absolute crooked company. STAY AWAY.

Made a reservation yesterday, tried changing it today. Didn't want to cancel, just postpone. We started calling at 530 and we're passed from person to person for over 30 minutes. Then they say oh we're sorry you're too late, you missed your window. If you change your reservation you're still being charged the full price. Just a note, our trip isn't for another full week!

Do not be fooled! No where on their website does it say there is a 122.00 service fee for using/making a reservation via this platform. They highlight the reservation policy of the hotel/resort but never notifies the user (YOU) that Reservations.com will charge you $122.58 for just making a reservation...not until you receive the email receipt. The customer service representative tried to force me to change my reservation to avoid being charged the fee. A complete crooked shake-down.

Stay Away!

Accidentally booked with this site and noticed was not booking directly. Instantly cancelled and still charged $20 for service charge. This is a rip off company.

Call them and they basically said too bad. Would give them lower rating if there was one

Hide as actual hotel, charge high fees, change fees, and do not have accurate information on availability
Cuss service reps are not understandable due to broken English and heavy accents. Internet users beware

This operation is a SCAM.
Their rates are exorbitant and so are the charges for taxes and fees.
In addition they charge a service fee.
I too was misled when their site popped up while trying to make a reservation directly to a hotel.
I called to cancel my reservation soon after making it and got an email that my cancellation was confirmed. When I called a few days later to check on the progress of my refund I was put on endless holds. Finally, I was given a cancellation number and told that the refund would take 7-10 days which I was told after originally cancelling it.
Never use this site!

I went on my regular hotel website, don't know how this company got hold of my booking, took over the payment. When done I realized the problem, they charged me a higher rate than hotel plus a service charge. Call hotel the room is refundable and they refused to refund my credit card. Be aware of these scammers.

I thought I was booking through the hotel website, only to find I had been charged in US dollars with several service fees. I called within one minute of making the reservation and the very rude customer service agent by the name of Yan, said that the fees have been paid and their is no cancellation allowed on the booking. She spoke fast and was rude to me while I expressed my concern and frustration over what had just transpired. In the end, she put through a cancellation request that could be approved or denied in 7 - 10 days, my booking was for 4 days out. I called the hotel, they advised me to go ahead with the reservation as I would not know if I was denied or approved until after my hotel stay. Reservations.com is a very aggressive third party app. Do not use them!

I thought I was on the hotels actual website so I booked the reservation only to find out afterwards that I was on this deceptive site! As others have mentioned, they are not clear that there is a non- refundable policy and that they tack on an additional $14.99. I did not get an email from them and had to call three times before I was able to talk to a representative who finally sent me my confirmation email. Don't use this site. They are dishonest and should be investigated by a consumer legal team!

Made a reservation from 4-2 to 4-7 in Temple Texas, son had a new job he was reporting too and his house was not ready to move in. On 4-4 house was available and son checked out of Wyndham hotel, but was told he could not get refunded the days he would not be staying there. Since I booked the reservation with reservation.com, I called them and told them the situation. They too told me me that the remaining days would still be charged full even though my son would not be staying at the hotel. This is nothing more than theft by this company and I will never use them again, I would suggest no one use these rip off artist!

Was charged more for the rooms, plus a 40 dollar non refundable fee as I booked 2 rooms. They masquerade as the hotel company with a phone number but are not. Stay away do not use them to book! I never will again. Wiser to this scam business!