Rev started out as a promising way to earn extra income when the pandemic started. I had a lot of extra time working from home and then not having a social life contributed to me looking for ways to be productive and earn extra income. Therefore, I decided that I would look for ways with the least human contact as possible. Again, this was then.
Recently, I did a job and got a 3/5 and not completely sure why. I read the grading summary and it was not adding up. As I recall, the recording was 60% transcribable due to one of the subjects mumbling a majority of the time, however I got really good at deciphering phrases the person repeated. The punctuation rules in the verbatim transcripts are never completely clear due to the nature of the cross-talking and inaudible segments. This one in particular was fraught with them. It was an hour long. But that was normal for a lot of these and they paid you maybe $30 for it. But see, I had some time to kill and I was good at it, so this termination email I received came out of nowhere for me.
THEIR EMAIL:
Hi [my name],
Your Rev account has been deactivated due to quality reasons that are unrelated to your current metrics.
One or more of the following reasons applies:
Multiple instances of negative customer feedback on your submissions that were validated by our internal review.
Multiple scores that were considered not customer-ready.
Multiple projects sent to be redone.
Internal standards review of your account indicated significant quality concerns.
You will be compensated for any completed jobs prior to your account being deactivated. For general questions, please refer to Deactivated Accounts FAQ.
This decision is final. We wish you all the best in your future endeavors.
Sincerely,
The Rev Team
MY RESPONSE:
To whom it may concern:
I sincerely disagree and wish you all the best in finding better ways to compensate your workers, better 'train' and explain why the scores were not satisfactory, and essentially be a better company in general. I found that I was not coming back and completing more jobs due to the fact that it is not worth the effort or time. I will unfortunately not be in support of or inclined to refer anyone to you in the future. A few years ago I told several people who were looking for filler work when the pandemic started, but now I see that this is not a viable source of income.
The inability to craft 'revvers' to become better at what they do is not something Rev has grasped yet. There is a high diminishing return on jobs like Rev. Please take this email to heart and communicate it to those who craft the content, pay scale, and communications.
Good luck in the development of your company and the humanization of its communications.