• REVOLVE

2024 SITEJABBER AWARD

REVOLVE

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Overview

REVOLVE has a rating of 3.7 stars from 1,410 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with REVOLVE most frequently mention customer service, fast delivery, and great experience. REVOLVE ranks 41st among Women's Clothing sites.

  • Service
    262
  • Value
    61
  • Shipping
    59
  • Quality
    59

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 90.9%
Positive
853
Neutral
36
Negative
49

Instant Feedback

34,058 reviews

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How would you rate REVOLVE?
Top Positive Review

“Great first experience.”

Bradley N.
6/17/24

Great app and website, both very straight forward. Accidentally ordered the wrong size and was able to cancel and reorder effortlessly online without having to wait on the phone forever like most businesses. Also received my item earlier than expected and the shipping was FREE! Thank you Revolve for a great first experience.

Top Critical Review

“Worst return experience”

Reem G.
9/19/24

I received my dress on august 6th and returned to the carrier on the 24th and was received by revolve on the 25th. After multiple follow ups, on September 11th, they asked for the return tracking number(which means the dress was received and they were unable to relocate it) After 23 days, the stated that they cannot return the money because the dress has a stain! The dress was lost and they are denying it. And blaming me for a stain that was not caused by me but with their negligence. They refused to provide pictures of the stain! I asked them to return the dress and they don't know where is it! So funny and sad at the same time

Reviews (1,410)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (1297) shopping experience (445) return process (96)
Thumbnail of user sarahh2901
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

Great! The service and everything was great and I am very happy

Thumbnail of user katek404
1 review
0 helpful votes
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May 18th, 2024
Verified purchase

I live in a condo building and we have an amazing receiving office. This package was expensive and delivered on time!

Reason I chose this business:

Items that are currently trending. I find that Revolve has a great selection for late 30s trying to look younger than their age, which is my story!

Thumbnail of user juanp901
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

Everything worked just as promised and expected thank you.

Reason I chose this business:

Quality of item purchased.

Thumbnail of user rosex210
1 review
0 helpful votes
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June 13th, 2024
Verified purchase
• Updated review

5th time shopping with revolve <3 so fast and great response

Reason I chose this business:

Quality guaranteed and fast shipping

5th time shopping with revolve
June 2nd, 2024
Verified site experience
• Previous review

5th time shopping with revolve <3

Reason I chose this business:

Quality guaranteed and fast shipping

Thumbnail of user sarahl2385
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

Wonderful! I'm obsessed with Alexander Wang sweatshirts and wear them almost daily

Reason I chose this business:

Free shipping, free returns, so I can actually try on clothes and meet new brands. And amazing selection and customer service!

Thumbnail of user stuartm423
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

It was fine…………………………….,.,,,,,,,,,,,,,,,,,,,,,,,,,,,,

Reason I chose this business:

A FB add that was believable…

Thumbnail of user margareta1296
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

Fast delivery! Dress didn't fit but it's beautiful
Will be ordering from Revolve again

Thumbnail of user hannahc745
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

Great, but will be returning as both dresses are too big unfortunately!

Reason I chose this business:

Different clothes!

Thumbnail of user galr11
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

Quick and simple
Fast shipping, great items

Thank you so much

Thumbnail of user ankam
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

Fast shipping is great, dresses were amazing but I returned cause need bigger sizes.

Reason I chose this business:

Fast shipping

Thumbnail of user keyanad2
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

Super cute & flirty! I would purchase something again! Great experience.

Thumbnail of user stacied55
3 reviews
0 helpful votes
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June 13th, 2024
Verified purchase

They ship everything really quickly. Great website,very good on returns too.

Reason I chose this business:

Quick shipping

Thumbnail of user semirah
1 review
0 helpful votes
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May 16th, 2024
Verified purchase

Best customer service ever, so stoked! Elizabeth was beyond sweet and so helpful! Resolved my issue with such efficiency!

Elizabeth is incredible! She reminded me of customer service 10yrs ago! It isn’t like it used to be, but with revolve it is!

Reason I chose this business:

Because you are quick, thoughtful, and have the best options for all the events coming up

Service
Thumbnail of user sarahq723
1 review
0 helpful votes
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May 14th, 2024
Verified purchase

I ordered a few dresses to try on for my wedding, what sold me was the free shipping on orders over €100

Reason I chose this business:

Good reviews

Thumbnail of user np167
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

I love these denim sandals perfectly on trend and most of all I love that the heel is not that high and that there is a little cushion in the sole of the shoes

Reason I chose this business:

I choose Revolve because of the variety of brands.

Thumbnail of user gabrielas197
1 review
0 helpful votes
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April 13th, 2024
Verified purchase

I don't know whether I was expecting too much or I might have been spoiled by other brands or retailers... but this dress came inside a bag, all wrinkled... I was expecting a garment bag to say the least.
The dress and the experience felt like a robbery.

Reason I chose this business:

Revolve was an option to find Sau Lee dresses

* REVOLVE attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user sharir142
1 review
0 helpful votes
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May 25th, 2024
Verified purchase

I love shopping with revolve, they deliver everything quickly and easily. Also returns are super easy.

Reason I chose this business:

Really good variety of products and prices. Something for everyone.

Thumbnail of user alexandraz74
1 review
0 helpful votes
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May 24th, 2024
Verified purchase

I easily purchased my graduation outfit for my daughter and she loved it. It came fast and fit her perfectly.

Reason I chose this business:

Has high end, quality items

Thumbnail of user margaretm2830
2 reviews
0 helpful votes
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May 24th, 2024
Verified purchase

Fast delivery and great brands to choose from. Love the return envelope which we didn't need. Thank you. :)

Reason I chose this business:

Fast shipping and great brands

Thumbnail of user sandrap2305
1 review
0 helpful votes
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April 8th, 2024
Verified purchase

I order with revolve almost exclusively, because the quality of items is usually on point everything stylish and I can return with refund no problem. Recently, the only trouble I've had with a return is UPS sending a shipping notice to try and collect some duties, but revolve cleared it up within a day and everything was good to go

Thumbnail of user nicoleo1020
1 review
0 helpful votes
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April 8th, 2024
Verified purchase

Revolve is a fantastic website with a wide choice of brands. Easy to order, quick delivery with regular updates of where your order is in the system. If for some reason you need to return an item. It is easy to do, with easy drop off points and then a quick refund.

Reason I chose this business:

Great website. Good service quick delivery, no hassle if need to return

Thumbnail of user leirei
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

I am a doctor, so I ordered for hospital use, great for my feet. They just run half size too small I think. Other than that they are suuper comfortable!

Reason I chose this business:

Great prices

Thumbnail of user at387
1 review
0 helpful votes
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May 21st, 2024
Verified purchase

One dress in particular arrived in the box and has the strongest perfume smell ever. It clearly has been worn

Thumbnail of user emineo2
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

First time Revolve shopper! Unfortunately, the item which I purchased didn't fit, contacted customer service, returned without any problem. Thank you.

Service
Thumbnail of user nereydas4
1 review
0 helpful votes
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June 8th, 2024
Verified purchase

Addicted and have had the best experience so far. Will be shopping here a lot

Reason I chose this business:

Because im addicted to revolve now

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From the business

REVOLVE is home to the world's most-coveted designer apparel, shoes & accessories from Lovers + Friends, For Love & Lemons, NBD, Free People, Joie + more.

Company Representative

Thumbnail of user candicel9
Candice L.
Typically responds within 2 days

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