• REVOLVE

2024 SITEJABBER AWARD

REVOLVE

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Overview

REVOLVE has a rating of 3.7 stars from 1,410 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with REVOLVE most frequently mention customer service, fast delivery, and great experience. REVOLVE ranks 41st among Women's Clothing sites.

  • Service
    262
  • Value
    61
  • Shipping
    59
  • Quality
    59

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 90.9%
Positive
853
Neutral
36
Negative
49

Instant Feedback

34,058 reviews

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How would you rate REVOLVE?
Top Positive Review

“Great first experience.”

Bradley N.
6/17/24

Great app and website, both very straight forward. Accidentally ordered the wrong size and was able to cancel and reorder effortlessly online without having to wait on the phone forever like most businesses. Also received my item earlier than expected and the shipping was FREE! Thank you Revolve for a great first experience.

Top Critical Review

“Worst return experience”

Reem G.
9/19/24

I received my dress on august 6th and returned to the carrier on the 24th and was received by revolve on the 25th. After multiple follow ups, on September 11th, they asked for the return tracking number(which means the dress was received and they were unable to relocate it) After 23 days, the stated that they cannot return the money because the dress has a stain! The dress was lost and they are denying it. And blaming me for a stain that was not caused by me but with their negligence. They refused to provide pictures of the stain! I asked them to return the dress and they don't know where is it! So funny and sad at the same time

Reviews (1,410)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1297) shopping experience (445) return process (96)
Thumbnail of user lisag774
1 review
0 helpful votes
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March 30th, 2024
Verified purchase
• Updated review

I like the vast selection of top, trousers and dresses. The prices vary from economical to high end merchandise that is costly but has quality and style. And the returns are as easy as can be. No hassles, no need to provide lengthy reasons why the return was requested and the process a refund promptly.

Reason I chose this business:

To save time in searching for a desired look for an event or outing, or to complete my everyday attire. The search online is easier and more expedient than going from store to store. Shop time does not have to abide by business hours; the door is always open. Almost always, Revolve has an items that fits the very look I am searching for and they deliver very quickly.

I really like the Revolve brand
February 13th, 2024
Verified site experience
• Previous review

I really like the Revolve brand. Easy to use, affordable options, quick delivery and no hassle returns.

Reason I chose this business:

I liked the sweaters that caught my eye while I was reviewing my emails.

I love your website
November 16th, 2019
Verified site experience
• Previous review

I love your website. So many choices without being overwhelming. Fast, easy processing as well as easy returns. Prices that are reasonable and a quality product that is worth telling everyone about.

Reason I chose this business:

The extensive selection. Quick delivery and easy returns.

Thumbnail of user maij17
1 review
0 helpful votes
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June 7th, 2024
Verified purchase

It was a good experience. I received my bag very quickly. Very good service

Reason I chose this business:

I wanted to try something new

Thumbnail of user jon153
1 review
0 helpful votes
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June 4th, 2024
Verified purchase

First order from revolve. Very happy with dress. Great quality and very quick delivery

Reason I chose this business:

Heard about revolve via instagram

Thumbnail of user debt185
1 review
0 helpful votes
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April 17th, 2024
Verified purchase

Too many options. I often sign out because if you type in something specifics other choices not related to my search come up. Stop trying to sale me stuff I don't want.

Reason I chose this business:

Free shipping and refund. Good selections.

Thumbnail of user natashaz31
2 reviews
0 helpful votes
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May 14th, 2024
Verified purchase
• Updated review

Even though I'm 64 years old, I am an NPC Bikini Competitor and can wear almost any style. I love fashion and Revolve/FWRD has everything I could possibly desire.

Reason I chose this business:

Plus the website is a breeze to navigate, shipping is fast and returns/exchanges are simple. The styling suggestions and rewards/loyalty program are unmatched.

REVOLVE and I are good friends, we shop well together
December 11th, 2023
Verified site experience
• Previous review

REVOLVE and I are good friends, we shop well together. Always a pleasure

Reason I chose this business:

Cause I love the clothes, shoes, accessories and REVOLVE keeps getting better and better. I'm 64 and dress like I'm 28

Thumbnail of user dorothys1404
1 review
0 helpful votes
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June 4th, 2024
Verified purchase

Easy ordering and the dress fit perfectly and fast delivery

Thumbnail of user peggys779
1 review
0 helpful votes
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March 26th, 2024
Verified purchase

Revolve is a dream to do business with. Super fast shipping… they let you know where your purchase is every step of the way! Easy returns.
And, when you call with a question about sizing… they are superb! They know their products and merchandise ad provide sage advice!

Reason I chose this business:

See above readin.

Consistently excellent merchandise, delivery, returns and product knowledge.

Thumbnail of user alexanderk604
1 review
0 helpful votes
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June 4th, 2024
Verified purchase

Great website! Convenient and easy to use. A little slow on opening

Reason I chose this business:

Variety and quality

Thumbnail of user jua3
1 review
0 helpful votes
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June 5th, 2024
Verified purchase

Product received as expected, no issue with products and delivery

Thumbnail of user sb1115
1 review
0 helpful votes
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May 31st, 2024
Verified purchase

It was a great experience arrived very fast
Always a pleasure to shop at Revolve

Thumbnail of user stephanief1556
1 review
0 helpful votes
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April 26th, 2024
Verified purchase

I had never shopped with Revolve and ordered cosmetics. They arrived with a delay of one day (because customs held on to them for a day) and were as ordered.

Reason I chose this business:

They had what I wanted.

Thumbnail of user kellyp1539
1 review
0 helpful votes
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May 15th, 2024
Verified purchase

I bought overalls for my daughter because my other daughter has ordered some at Revolve and loves them.

Reason I chose this business:

Daughter said was good

Thumbnail of user rubnv2
1 review
0 helpful votes
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June 3rd, 2024
Verified purchase

All the experience was perfect, since i get into the web till the moment i place an order

Thumbnail of user sydneym272
1 review
0 helpful votes
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May 16th, 2024
Verified purchase

I love how seamless the return process is. It makes me confident to shop at Revolve for event dresses.

Reason I chose this business:

Fast shipping and easy returns.

Thumbnail of user tyshellb2
1 review
0 helpful votes
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June 3rd, 2024
Verified purchase

Great experience I really feel like you I'm walking on clouds so comfortable

Thumbnail of user zuleimam2
1 review
0 helpful votes
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May 15th, 2024
Verified purchase

Thank you for your attention when I had the problem that I put the shipping address wrong and you helped me solve it

Sorry i also did it in an other cuestión. But you have very good attention and you help me as soon as possible

Reason I chose this business:

Im a customer, i like many of the things they sell.

Service
Thumbnail of user allysons101
1 review
0 helpful votes
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May 15th, 2024
Verified purchase

I ordered a dress for my son's girlfriend for college graduation. Dress arrived in two days! Dress is perfect and it was a super easy process.

Reason I chose this business:

Good selection and I knew the item would be received very quickly.

Thumbnail of user anav366
1 review
0 helpful votes
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May 31st, 2024
Verified purchase

It is pricey, but worth it. Beautiful things, quality and materials for your special occasions

Reason I chose this business:

They are always great, fast shipping, uncompicated returns, Klarna payment possibility

Thumbnail of user michelea495
1 review
0 helpful votes
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May 29th, 2024
Verified purchase

The shoes are nice and I got many compliments. I will shop again with your company.

Reason I chose this business:

When I saw the shoe, I fell in love. I love platform shoes and they are perfect.

Thumbnail of user nathaliac17
1 review
0 helpful votes
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June 3rd, 2024
Verified purchase

The return policy it's the best. I can try on until I find the right size

Thumbnail of user nicolad112
1 review
0 helpful votes
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May 15th, 2024
Verified purchase

The dress is an amazing quality and fits perfectly! Even for a big booby gal. The dress was delivered in 4 days! Great quality and great service

Thumbnail of user geetas41
1 review
0 helpful votes
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June 2nd, 2024
Verified purchase

I like both of my items but didn't worth the money.

Thumbnail of user ericam741
1 review
0 helpful votes
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June 2nd, 2024
Verified purchase

It was great unfortunately the dresses didn't work out but easy returns

Thumbnail of user tinaw1049
1 review
0 helpful votes
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June 3rd, 2024
Verified purchase

Fast shipping! And the product is even better than expected

Reason I chose this business:

Saw the email and vest I wanted

Thumbnail of user zulmad4
1 review
0 helpful votes
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June 2nd, 2024
Verified purchase

My item was easy to order online and it came faster than expected.

Reason I chose this business:

Discount on a new product i want to try

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From the business

REVOLVE is home to the world's most-coveted designer apparel, shoes & accessories from Lovers + Friends, For Love & Lemons, NBD, Free People, Joie + more.

Company Representative

Thumbnail of user candicel9
Candice L.
Typically responds within 2 days

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