• REVOLVE

2024 SITEJABBER AWARD

REVOLVE

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Overview

REVOLVE has a rating of 3.7 stars from 1,410 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with REVOLVE most frequently mention customer service, fast delivery, and great experience. REVOLVE ranks 41st among Women's Clothing sites.

  • Service
    262
  • Value
    61
  • Shipping
    59
  • Quality
    59

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 90.9%
Positive
854
Neutral
36
Negative
49

Instant Feedback

34,058 reviews

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How would you rate REVOLVE?
Top Positive Review

“Great first experience.”

Bradley N.
6/17/24

Great app and website, both very straight forward. Accidentally ordered the wrong size and was able to cancel and reorder effortlessly online without having to wait on the phone forever like most businesses. Also received my item earlier than expected and the shipping was FREE! Thank you Revolve for a great first experience.

Top Critical Review

“Worst return experience”

Reem G.
9/19/24

I received my dress on august 6th and returned to the carrier on the 24th and was received by revolve on the 25th. After multiple follow ups, on September 11th, they asked for the return tracking number(which means the dress was received and they were unable to relocate it) After 23 days, the stated that they cannot return the money because the dress has a stain! The dress was lost and they are denying it. And blaming me for a stain that was not caused by me but with their negligence. They refused to provide pictures of the stain! I asked them to return the dress and they don't know where is it! So funny and sad at the same time

Reviews (1,410)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (1297) shopping experience (445) return process (96)
Thumbnail of user malloriw3
1 review
0 helpful votes
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May 24th, 2024
Verified purchase

I was underwhelmed with the quality of the garments. SHEIN quality but over priced.

Over all very please with them resolving my delivery issues.

Reason I chose this business:

Found them online

Service
Thumbnail of user paolab92
1 review
0 helpful votes
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May 15th, 2024
Verified purchase

Can always count on revolve for some last minute stuff. Arrives on time and the quality is amazing.

Thumbnail of user sherryd254
2 reviews
0 helpful votes
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May 24th, 2024
Verified purchase

Always the best. Fast delivery and ease of returns is key.

Reason I chose this business:

Great previous experiences

Thumbnail of user jilliang94
1 review
0 helpful votes
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May 23rd, 2024
Verified purchase

Great selection. Clothes come quickly and refunds are pretty quick. Good customer service

Thumbnail of user arantxal
1 review
0 helpful votes
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May 23rd, 2024
Verified purchase

I received my order on time. The dress was a bit pricey but it arrived fast

Reason I chose this business:

Because it delivers fast

Thumbnail of user less215
1 review
0 helpful votes
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May 23rd, 2024
Verified purchase

Lovely dress, but you should size up! I usually use S but the dress was tight.

Reason I chose this business:

Wide variety of midi dresses

Thumbnail of user daneetb
1 review
0 helpful votes
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May 22nd, 2024
Verified purchase

Hard to find how to return on any of your emails or site

Thumbnail of user marym6804
2 reviews
0 helpful votes
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April 26th, 2024
Verified purchase

I almost always have a great experience with Revolve! Fast shipping, easy returns, and great customer service!

Reason I chose this business:

See the above answer

Thumbnail of user suzyc58
2 reviews
0 helpful votes
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May 23rd, 2024
Verified purchase

Very easy...love the products! Never disappoints
Great product fast shipping Love

Reason I chose this business:

I loved my purchase and bought another as a gift

Thumbnail of user roseanng32
1 review
0 helpful votes
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May 1st, 2024
Verified purchase

When I get my order if it does not fit I text the number and a real person writes back. So nice to deal with a real person.

So helpful and polite

Reason I chose this business:

Great choices, good quality clothing

Service
Thumbnail of user yvettem309
1 review
0 helpful votes
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April 20th, 2024
Verified purchase

I loved my shoes, they're so comfy and perfect for an everyday use. Shipping was fast ordered a Sunday evening and received them Tuesday afternoon.

Reason I chose this business:

Fast shipping

Thumbnail of user lisab5512
1 review
0 helpful votes
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April 21st, 2024
Verified purchase

Revolve's website is super easy to negotiate, they have lots of choices and you receive your items quickly. Returns are easy as well.

Reason I chose this business:

My daughter referred me to Revolve.

Thumbnail of user nouraa42
1 review
0 helpful votes
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May 19th, 2024
Verified purchase

Found on running shoes, perfect and on size but a little bit over price

Reason I chose this business:

I found my size and color that i want

Thumbnail of user elenas412
1 review
0 helpful votes
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April 4th, 2024
Verified purchase

I ordered a Prism AHA/BHA serum by Herbivore, which was sold out elsewhere. Was happy to find it on Revolve. Delivery came fast and smooth. Great product and service.

Thumbnail of user meredithk90
1 review
0 helpful votes
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May 21st, 2024
Verified purchase

Quick delivery. Quality items. May return one item due to sizing. Overall great experience.

Reason I chose this business:

Great high quality options

Thumbnail of user korinab10
1 review
0 helpful votes
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May 21st, 2024
Verified purchase

Shopping at Revolve has been an exceptional experience.

Thumbnail of user brandym346
1 review
0 helpful votes
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May 21st, 2024
Verified purchase

Pleased with the quick delivery, efficient platform, and quality made product

Reason I chose this business:

Referral from a friend

Thumbnail of user elib151
1 review
0 helpful votes
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May 21st, 2024
Verified purchase

My girlfriend ordered this and she is super happy.

Reason I chose this business:

Ur the best!

Thumbnail of user timis8
1 review
0 helpful votes
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May 21st, 2024
Verified purchase

The hats look and feel cheap. I will probably give it out.

Thumbnail of user olivias920
1 review
0 helpful votes
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May 17th, 2024
Verified purchase

So colorful, Love that can be washed and do mix and match with the set of napkins

Reason I chose this business:

Good price and selection

Thumbnail of user taylorc571
1 review
0 helpful votes
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May 17th, 2024
Verified purchase

It arrived the next day. I love ordering from Revolve because of the fast shipping.

Thumbnail of user jadeaf1
1 review
0 helpful votes
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May 20th, 2024
Verified purchase

The delivery was fast and convenient.
I love the clothes and styles there site offers.

Reason I chose this business:

Great selection and fast delivery.

Service
Thumbnail of user angelig1
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

REVOLVE is the best place to shop for any occasion! From the product selection to the fast shipping and even the customer service!

Thumbnail of user fahimehb2
1 review
0 helpful votes
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May 20th, 2024
Verified purchase

Order came on time but did not fit properly so i returned it

Service
Thumbnail of user stephanien1257
1 review
0 helpful votes
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May 20th, 2024
Verified purchase

Perfect for game day, it came very quickly and is good quality

Reason I chose this business:

Good clothes

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From the business

REVOLVE is home to the world's most-coveted designer apparel, shoes & accessories from Lovers + Friends, For Love & Lemons, NBD, Free People, Joie + more.

Company Representative

Thumbnail of user candicel9
Candice L.
Typically responds within 2 days

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