• REVOLVE

2024 SITEJABBER AWARD

REVOLVE

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Overview

REVOLVE has a rating of 3.7 stars from 1,410 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with REVOLVE most frequently mention customer service, fast delivery, and great experience. REVOLVE ranks 41st among Women's Clothing sites.

  • Service
    262
  • Value
    61
  • Shipping
    59
  • Quality
    59

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 90.9%
Positive
854
Neutral
36
Negative
49

Instant Feedback

34,058 reviews

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How would you rate REVOLVE?
Top Positive Review

“Great first experience.”

Bradley N.
6/17/24

Great app and website, both very straight forward. Accidentally ordered the wrong size and was able to cancel and reorder effortlessly online without having to wait on the phone forever like most businesses. Also received my item earlier than expected and the shipping was FREE! Thank you Revolve for a great first experience.

Top Critical Review

“Worst return experience”

Reem G.
9/19/24

I received my dress on august 6th and returned to the carrier on the 24th and was received by revolve on the 25th. After multiple follow ups, on September 11th, they asked for the return tracking number(which means the dress was received and they were unable to relocate it) After 23 days, the stated that they cannot return the money because the dress has a stain! The dress was lost and they are denying it. And blaming me for a stain that was not caused by me but with their negligence. They refused to provide pictures of the stain! I asked them to return the dress and they don't know where is it! So funny and sad at the same time

Reviews (1,410)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1297) shopping experience (445) return process (96)
Thumbnail of user staceyr428
1 review
0 helpful votes
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May 1st, 2024
Verified purchase

It was a pleasure and easy process to place and receive my order :)

Reason I chose this business:

Unrivalled collection of brands and items and super high quality!

Thumbnail of user angiem565
1 review
0 helpful votes
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April 11th, 2024
Verified purchase

My daughters have been looking for a dress for the maid of honor to the other daughters wedding. We found it. Right color. Right fit.

Reason I chose this business:

Best dress choices.

Thumbnail of user lisass
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

Love the fast shipping, easy returns and fabulous selection

Reason I chose this business:

Fast shipping, easy returns

Thumbnail of user irenek267
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

Such a fast and trustworthy delivery. And I absolutely loved the product!

Thumbnail of user vivr8
1 review
0 helpful votes
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April 30th, 2024
Verified purchase

The parcel arrived within the suggested time and I am happy with my shirt

Reason I chose this business:

Because you had Rails shirts to buy

Thumbnail of user karleev4
1 review
0 helpful votes
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April 2nd, 2024
Verified purchase

Easy to navigate app, no hassle ordering and surprisingly fast shipping. Most importantly, easy returns! Highly recommend.

Reason I chose this business:

Selection, easy returns.

Thumbnail of user susanb6177
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

Just the perfect pair of jeans. Could be dress up or down.

Thumbnail of user lout78
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

The dress is beautiful and everything was perfect with delivery. Just to big. :(

Reason I chose this business:

Beautiful clothes.

Thumbnail of user sofiag120
1 review
0 helpful votes
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May 1st, 2024
Verified purchase

It was shipped immediately and the quality of the product is good

Thumbnail of user hannahe391
1 review
0 helpful votes
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April 9th, 2024
Verified purchase

It looks like it did in the photos and fits well. One can adjust the length of the dress by bunching up or pulling down the fabric.

Reason I chose this business:

Everyone talks about this brand

Thumbnail of user jessicajaneb
1 review
0 helpful votes
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December 27th, 2023
Verified purchase

UPS said my order was delivered but it was not in my building. The revolve customer service team were very helpful in resolving my issue after the 24 hour waiting period. I was sent a replacement item and was upgraded to 2 day delivery. Thank you!

The Revolve team were quick to respond to my missing package issue and sent me a replacement super fast. Very happy with how it was resolved. Best customer experience I’ve had in a while. Much appreciated!

Reason I chose this business:

The denim inventory and easy return policy.

Service
Thumbnail of user joanned591
1 review
0 helpful votes
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December 13th, 2023
Verified purchase
• Updated review

Every time I tried to enter a promo code it got rejected. Even the 10 percent email newsletter one. Not sure why. After I sent this review in, I got a wonderful response from Russell, a supervisor from Revolve who took care of my complaint plus some. Thank you very much, I appreciate your attention. Have a wonderful holiday.

Excellent, see above.

Reason I chose this business:

A request from my daughter in-law

Service
Every time I tried to enter a promo code it got rejected
January 5th, 2024
Verified site experience
• Previous review

Every time I tried to enter a promo code it got rejected. Even the 10 percent email newsletter one. Not sure why.

Reason I chose this business:

A request from my daughter in-law

* REVOLVE attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user gabrielb493
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

Muy bien, realicé dos compras y todo fue perfecto, gracias por todo y seguiré comprando en la tienda desde Colombia.

Reason I chose this business:

Por los precios y facilidad de envío.

Service
Thumbnail of user tatianak72
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

Everything from your side, your feedback is great :)

Return, or quickier delivery was perfect

Service
Thumbnail of user angelam3371
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

The item came quickly, although I had to return it for size, which was also incredibly simple

Reason I chose this business:

Good selection

Thumbnail of user flaviat6
1 review
0 helpful votes
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May 2nd, 2024
Verified purchase

Delivered on time and amazing dress, thank you

Looking forward to buy more things

Thumbnail of user reneed577
1 review
0 helpful votes
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May 1st, 2024
Verified purchase

Nice selection of good quality clothes. Easy returns.

Easy returns

Service
Thumbnail of user ashtonp44
1 review
0 helpful votes
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May 7th, 2024
Verified purchase
• Updated review

Can always count on revolve's amazing customer service!

Reason I chose this business:

They are always convenient and reliable

Great customer service
August 21st, 2023
Verified purchase
• Previous review

All good! No complaints on my end with this order.

Reason I chose this business:

Great customer service and options when shopping

Great customer service
August 21st, 2023
Verified purchase
• Previous review

All good! No complaints on my end with this order.

Thumbnail of user esraa8
1 review
0 helpful votes
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April 30th, 2024
Verified purchase

Just ordered something for my vacation with less time and it arrived just on time

Thumbnail of user anneh999
1 review
0 helpful votes
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December 29th, 2023
Verified purchase
• Updated review

I had used a similar product before which worked equally well, but was 3 times less expensive for twice as many strips (this ended up costing me over $150 CA for 64 strips). It also came in a little plastic case for easy carry, as well as a small instrument to easily peel the strips from the backing and more easily apply. I don't know how I would have used these had it been my first experience. I ended up using the applicator from my other set. Unfortunately I can no longer find the website where I made my first purchase. I'll continue to look for a more affordable alternative.

Reason I chose this business:

You had the product I was looking for.

Quick and Easy
November 8th, 2023
Verified site experience
• Previous review
Reason I chose this business:

You had the product I was looking for.

Thumbnail of user parvinn2
1 review
0 helpful votes
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May 1st, 2024
Verified purchase

Very good customer service. Return policy is very good. Shipment is fast

Reason I chose this business:

For beautiful fashion

Thumbnail of user ellieg96
1 review
0 helpful votes
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March 27th, 2024
Verified purchase

Found the prettiest dress. Wedding in California and thrilled that I was able to use a coupon as well. Arrived in two days. Dress is stunning.

Thumbnail of user karena2417
1 review
0 helpful votes
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April 29th, 2024
Verified purchase

I love the selection & prompt delivery. Easy returns! Revolve is the best!

Thumbnail of user vidar9
1 review
0 helpful votes
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November 29th, 2023
Verified purchase

Revolve allowed me access to some very exclusive shoes that my 22 year old daughter had her eye on. They were handmade in Italy. My order was received in perfect condition and in an extremely timely manner! Thank you Revolve!

Reason I chose this business:

They had exactly what I needed at a very fair market price!

Thumbnail of user ceciliad137
1 review
0 helpful votes
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April 30th, 2024
Verified purchase

Quick service and exactly what I ordered. It was perfect!

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From the business

REVOLVE is home to the world's most-coveted designer apparel, shoes & accessories from Lovers + Friends, For Love & Lemons, NBD, Free People, Joie + more.

Company Representative

Thumbnail of user candicel9
Candice L.
Typically responds within 2 days

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