• REVOLVE

2024 SITEJABBER AWARD

REVOLVE

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Overview

REVOLVE has a rating of 3.7 stars from 1,410 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with REVOLVE most frequently mention customer service, fast delivery, and great experience. REVOLVE ranks 41st among Women's Clothing sites.

  • Service
    262
  • Value
    61
  • Shipping
    59
  • Quality
    59

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 90.9%
Positive
854
Neutral
36
Negative
49

Instant Feedback

34,058 reviews

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How would you rate REVOLVE?
Top Positive Review

“Great first experience.”

Bradley N.
6/17/24

Great app and website, both very straight forward. Accidentally ordered the wrong size and was able to cancel and reorder effortlessly online without having to wait on the phone forever like most businesses. Also received my item earlier than expected and the shipping was FREE! Thank you Revolve for a great first experience.

Top Critical Review

“Worst return experience”

Reem G.
9/19/24

I received my dress on august 6th and returned to the carrier on the 24th and was received by revolve on the 25th. After multiple follow ups, on September 11th, they asked for the return tracking number(which means the dress was received and they were unable to relocate it) After 23 days, the stated that they cannot return the money because the dress has a stain! The dress was lost and they are denying it. And blaming me for a stain that was not caused by me but with their negligence. They refused to provide pictures of the stain! I asked them to return the dress and they don't know where is it! So funny and sad at the same time

Reviews (1,410)

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Reviews that mention popular keywords

customer service (1297) shopping experience (445) return process (96)
Thumbnail of user angelinal117
1 review
0 helpful votes
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April 30th, 2024
Verified purchase

I received the package very fast thanks queen perfect love it

Thumbnail of user ceciliad137
1 review
0 helpful votes
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April 30th, 2024
Verified purchase

Quick service and exactly what I ordered. It was perfect!

Thumbnail of user ingvard
6 reviews
1 helpful vote
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January 8th, 2024

This online store is definitely a market mastodon, just look at the assortment here.
Plus, this company has a plethora of positive reviews, and that was the reason why I decided to shop here.
A lot of branded clothes and shoes are presented here, and when I made an order of some fancy adidas runners, I found out that there was a free international shipping for orders of $100 or more. That was fascinating, the shoes came to within a quick period.

Thumbnail of user jenniferm6056
1 review
0 helpful votes
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April 28th, 2024
Verified purchase

So many items and brands, love the fast and accurate shipping

Reason I chose this business:

Clarity of products in pictures and descriptions and specific shipping dates

Thumbnail of user shannong666
1 review
0 helpful votes
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December 8th, 2023
Verified purchase

I was expecting to wait far longer for my items to arrive, as everything I've ordered from other websites (often those much closer to home) for the past few months have taken much longer. What a pleasant surprise to have everything arrive so quickly, and with no items damaged or faulty (another problem that seems to be occurring a lot lately).

Reason I chose this business:

There was a product that I'd read about and was interested to try, and hadn't been able to find anywhere else.

Thumbnail of user margiea70
2 reviews
0 helpful votes
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April 23rd, 2024
Verified purchase
• Updated review

It is a very thick conditioner which I like and it made my hair so soft.

Reason I chose this business:

Great service and I love their products.

Great selection and quick shipping
December 23rd, 2023
Verified site experience
• Previous review
Reason I chose this business:

Love the products.

This site is great!
December 3rd, 2023
Verified site experience
• Previous review

This site is great! Great products and super fast shipping!

Reason I chose this business:

I love the products.

Thumbnail of user meghank50
1 review
2 helpful votes
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May 2nd, 2021

I just had to leave a review for revolve, I've been a long time customer placing 91 orders over the years but their customer service team really stepped up to help me recently. They were incredibly fast to resolve an issue with a missing package providing quick service, kindness and impressive turn around time in getting me my order! They were very responsive both over email and phone with around the clock help (even responding to my emails at 10 PM) to get my order re-shipped. Thank you!

Service
Shipping
Returns
Thumbnail of user stefbb
1 review
0 helpful votes
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April 28th, 2024
Verified purchase

Love the coat. Love the color combination and style. Unique.

Reason I chose this business:

Lots of different brands of clothing. Unique styles and reasonable sale prices.

Thumbnail of user richarda2801
1 review
0 helpful votes
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April 28th, 2024
Verified purchase
• Updated review

Great shopping experience, great choices. Great customer service.

Reason I chose this business:

Lots of great items to choose from.

Great service
February 18th, 2024
Verified site experience
• Previous review
Reason I chose this business:

Great products

Very easy to deal and navigate website
February 4th, 2024
Verified site experience
• Previous review
Reason I chose this business:

So many products to choose from

Thumbnail of user deborahh2675
1 review
0 helpful votes
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April 29th, 2024
Verified purchase

It got delivered on time, but revolve won't process my return

Thumbnail of user shamil
1 review
0 helpful votes
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April 28th, 2024
Verified purchase

No issues, quick shipping, item as described, would buy again

Thumbnail of user ricob45
1 review
0 helpful votes
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April 3rd, 2024
Verified purchase

Delivery was fast! I live in Norway and did not expect it to be shipped to me so fast. It took only like 4-5 days.

Reason I chose this business:

Bcus of starface🎀

Thumbnail of user nicolen1187
1 review
0 helpful votes
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March 25th, 2024
Verified purchase
• Updated review

Always easy with Revolve! The beach wrap has lovely colors and can be worn with different swimsuit options.

Reason I chose this business:

Options Options Options!

Great options with seamless return policy
September 24th, 2023
Verified site experience
• Previous review
Thumbnail of user dannahl2
1 review
0 helpful votes
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December 30th, 2023
Verified purchase

Bought the boots few days before christmas and it came the next week on 28th from Cali to Perth Australia. Amazed how fast the delivery was! 10 out of 10! The only downside was the packaging. Would have been nice if it was packed securely and using a sturdy box. The shoe box was partially damaged. Good thing the boots were in good condition.
The Steve Madden Boots fits perfectly fine.

Reason I chose this business:

Because it’s the only site that sells Steve Madden Brocks boots. I couldn’t find any online shops that sells the same product.

Thumbnail of user ayakag1
1 review
0 helpful votes
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March 31st, 2024
Verified purchase

I wish I could receive the refund quicker.
I sometimes have to wait more than 2 weeks but not a big deal.

Service
Thumbnail of user sainas1
1 review
0 helpful votes
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December 9th, 2023
Verified purchase

I recently explored some offerings and found a selection of high-quality items. While the prices are a bit on the higher side, the diverse range of options makes it worth considering. Overall, a positive experience with good-quality products.

Reason I chose this business:

Impressed with the fast delivery and appreciative of their customer-friendly return policy. The site features a variety of reputable brands, enhancing the overall shopping experience. A reliable choice for hassle-free transactions.

Thumbnail of user dand1600
1 review
0 helpful votes
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April 28th, 2024
Verified purchase

Great experience. I received the order in time. I will order again from this site!

Thumbnail of user moniquem402
1 review
0 helpful votes
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November 4th, 2023
Verified purchase

They have the best biggest selection, and what i appreciate even more is that they have life actual people helping around the clock who seem to truly care. A rarity these days. Also shipping is always so fast and returns are easy, can't say enough… thank you!

great so attentive!

Reason I chose this business:

All of the above :)

Service
Thumbnail of user sandras4079
1 review
0 helpful votes
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April 27th, 2024
Verified purchase

Love this site. Super fast shipping, no hassle returns, beautiful items

Thumbnail of user chammyp
1 review
0 helpful votes
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April 28th, 2024
Verified purchase

My order came earlier than the expected delivery date.

Thumbnail of user carolineh630
1 review
0 helpful votes
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April 28th, 2024
Verified purchase

No issues with purchasing, received this order in a timely fashion

Thumbnail of user pattys492
1 review
0 helpful votes
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December 22nd, 2023
Verified purchase
• Updated review

Revolve corrected and issue I had for a promised discount that didn't work on my initial order. They responded to my poor review promptly and gave me the discount. Now that is service! Thanks Revolve!

I didn't really contact them other than my review which they read and contacted me right away, thank you!

Reason I chose this business:

One of my daughters were pleased with a previous purchase and recommended this company

Service
I put in an email and text for first order for 10 percent...
January 7th, 2024
Verified site experience
• Previous review

I put in an email and text for first order for 10 percent off and then of course what I ordered wasn't eligible. Seems shady

Reason I chose this business:

Only because my daughter wanted these ridiculous expensive jeans

* REVOLVE attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user suep628
1 review
0 helpful votes
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December 16th, 2023
Verified purchase

I have started shopping a month ago with Revolve, I'm very happy with their delivery and their return process is one of the easiest.
Your refund is returned back to you immediately which I was very impressed with, no other is that quick, and I shop a lot online.
I will definitely be shopping with again and cannot recommend enough.

Reason I chose this business:

My daughter recommended.

Thumbnail of user estherc47
2 reviews
0 helpful votes
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April 27th, 2024
Verified purchase

The top that was delivered to me was faulty. The zip was broken I have sent it back

Reason I chose this business:

I like the merchandise

Thumbnail of user estellem49
2 reviews
0 helpful votes
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March 31st, 2024
Verified purchase

It is so easy to shop on Revolve. Lots of information on the item, detailed reviews, quick delivery and easy returns.

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From the business

REVOLVE is home to the world's most-coveted designer apparel, shoes & accessories from Lovers + Friends, For Love & Lemons, NBD, Free People, Joie + more.

Company Representative

Thumbnail of user candicel9
Candice L.
Typically responds within 2 days

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