• REVOLVE

2024 SITEJABBER AWARD

REVOLVE

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Overview

REVOLVE has a rating of 3.7 stars from 1,410 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with REVOLVE most frequently mention customer service, fast delivery, and great experience. REVOLVE ranks 41st among Women's Clothing sites.

  • Service
    262
  • Value
    61
  • Shipping
    59
  • Quality
    59

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 90.9%
Positive
852
Neutral
36
Negative
49

Instant Feedback

34,058 reviews

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How would you rate REVOLVE?
Top Positive Review

“Great first experience.”

Bradley N.
6/17/24

Great app and website, both very straight forward. Accidentally ordered the wrong size and was able to cancel and reorder effortlessly online without having to wait on the phone forever like most businesses. Also received my item earlier than expected and the shipping was FREE! Thank you Revolve for a great first experience.

Top Critical Review

“Worst return experience”

Reem G.
9/19/24

I received my dress on august 6th and returned to the carrier on the 24th and was received by revolve on the 25th. After multiple follow ups, on September 11th, they asked for the return tracking number(which means the dress was received and they were unable to relocate it) After 23 days, the stated that they cannot return the money because the dress has a stain! The dress was lost and they are denying it. And blaming me for a stain that was not caused by me but with their negligence. They refused to provide pictures of the stain! I asked them to return the dress and they don't know where is it! So funny and sad at the same time

Reviews (1,410)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1297) shopping experience (445) return process (96)
Thumbnail of user anastasiar22
1 review
0 helpful votes
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June 12th, 2024
Verified purchase
• Updated review

What's not to love about shopping at Revolve. Incredible clothing. Easy to navigate. Quick delivery and easy returns. THE BEST CUSTOMER SERVICE!

Efficient and PERSONAL NO computers or robots, well none that I'm aware of.

Reason I chose this business:

Incredible range of designers.

Service
Best site
June 6th, 2020
Verified site experience
• Previous review

Best site. Love everything about Revolve!

Reason I chose this business:

Always choose Revolve

Thumbnail of user alexandraf195
1 review
0 helpful votes
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June 17th, 2024
Verified purchase

I love to buy on revolve's website. Everything is easy and shipping is really fast

Thumbnail of user paolam147
1 review
0 helpful votes
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June 15th, 2024
Verified purchase

I have a great experience with revolve every time. Also love their return service a lot.

Reason I chose this business:

Because their quick and have a great delivery and return service, also because they have great things.

Thumbnail of user ekaterinak35
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

I love revolve, they're the best. I only shop here & it ls such a fun site

Thumbnail of user suzannel194
5 reviews
0 helpful votes
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June 13th, 2024
Verified purchase

The selection and variety on the site is fantastic. I really don't need to shop anywhere else.

Thumbnail of user tuerek
2 reviews
0 helpful votes
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May 30th, 2024
Verified purchase

Easy and great quality clothes. Would buy from here again. My clothes are so cute and look really good on me.

Thumbnail of user naomim302
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

Green dress had snag and no tag on it like it was used goods. Shoes were not even close to the picture and non wearable. Quite confused as not experienced this with orders before.

Thumbnail of user chelseag212
1 review
0 helpful votes
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June 19th, 2024
Verified purchase

The delivery time was delayed by a couple hours but other than that i'm happy with my purchase

Reason I chose this business:

Pretty dresses with great quality

Thumbnail of user dominicp60
2 reviews
6 helpful votes
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June 14th, 2024
Verified purchase

I LIKE IT! Now when i go to order more, YOU DON'T CARRY IT! And i can't create a login id & password. STATES MY EMAIL IS INVALID,,,,RIDICULOUS!

Reason I chose this business:

YES AND NO!

Thumbnail of user nicoleg1664
1 review
0 helpful votes
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April 14th, 2024
Verified purchase

Revolve is the poster child for quick and reliable shipping and returns. It really empowers the consumer to order with ease knowing that they have time to try on and consider options before returning. Thank you!

Thumbnail of user alid217
1 review
0 helpful votes
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June 18th, 2024
Verified purchase

Efficient experience, quick shipping. Happy to have prepare shipping label to return/exchange.

Thumbnail of user bradp525
1 review
0 helpful votes
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June 19th, 2024
Verified purchase

My experience was very easy with Revolve - easy with returns too.

Thumbnail of user natalyl9
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

I bought two gorgeous blazers in sale ( funny prices) very cheap, best quality.
Explains in Revolve about sizes very helpful for me and everything comes in very good box, quick shipping to my house

Reason I chose this business:

Quick delivery, very good quality, very good price, thanks for all crews work on this!

Thumbnail of user sarahw466
3 reviews
0 helpful votes
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June 19th, 2024
Verified purchase
• Updated review

I need to exchange dress for another size
The print is very pretty but just too o big

Needed a new return label

Service
Enjoy shopping here
May 10th, 2024
Verified site experience
• Previous review
Reason I chose this business:

Good selection of dresses

Limited sizes on new items
November 6th, 2019
Verified site experience
• Previous review
Thumbnail of user streama8
2 reviews
0 helpful votes
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June 18th, 2024
Verified purchase

My hat came broken. So sad because I needed it for a trip that is now over. I'll have to return

Reason I chose this business:

Love your stuff

Thumbnail of user tonial18
2 reviews
0 helpful votes
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June 19th, 2024
Verified purchase

Gorgeous, wish I had discovered this sooner, quick shipping, no issues

Reason I chose this business:

Saw an offer

Thumbnail of user carlosm1388
1 review
0 helpful votes
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May 21st, 2024
Verified purchase

Amazing service, bought them on the website and had no issues at all will buy from again if I come across another buy!

Thumbnail of user loriee22
1 review
0 helpful votes
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June 14th, 2024
Verified purchase

Dress is beautiful but just too pink should be described as Barbie pink. Sadly returned

Reason I chose this business:

Selection, sizes available, quick shipping and easy returns.

Thumbnail of user sandrac3087
1 review
0 helpful votes
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April 11th, 2024
Verified purchase

I've recently started using Revolve and plan to continue buying from them. Their clothes are great quality and you can find good prices and good sales. I've reached out for questions a couple of times and representatives have picked up the phone without a long wait. Website categorization, pictures, descriptions and size chart are very clear and helpful. Some pictures include a close up of material which is great to know what you're ordering. Shipping and returns are made very easy. Overall great experiences with Revolve.

Thumbnail of user celined61
1 review
0 helpful votes
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April 18th, 2024
Verified purchase

With how expensive the Ulla Johnson brand is, I would think more care would be put into the shipping of a nice dress. It arrived very wrinkled, like someone just threw it in the box, with no other packaging to protect it.

Thumbnail of user emmas1064
1 review
0 helpful votes
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June 18th, 2024
Verified purchase

The shipping was smooth and fast- I am very happy with my order!

Thumbnail of user gabriellab116
1 review
0 helpful votes
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June 1st, 2024

I love ordering from revolve because I know I will receive my package in 3 days or less. I also love the free returns model!

Service
Value
Shipping
Returns
Quality
Thumbnail of user sabiner40
1 review
0 helpful votes
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April 15th, 2024
Verified purchase

Perfection. A very good quality faux leather. Perfect fit. I'm 5'2,125 lbs, I purchased the medium. It fits a tad loose, but in the cooler months when I'm wearing thicker tops it will fit comfortably. I highly recommend this jacket.

Reason I chose this business:

A wide selection and, I always find what I’m looking for.

Thumbnail of user karltarioh
1 review
0 helpful votes
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June 16th, 2024
Verified purchase

Delivery was fast, and product was exactly what I expected.

Reason I chose this business:

I like the shirt I saw lol

Thumbnail of user dinak82
1 review
0 helpful votes
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June 17th, 2024
Verified purchase

Very easy and smooth process for free returns. That's why I'll return shopping at revolve.

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From the business

REVOLVE is home to the world's most-coveted designer apparel, shoes & accessories from Lovers + Friends, For Love & Lemons, NBD, Free People, Joie + more.

Company Representative

Thumbnail of user candicel9
Candice L.
Typically responds within 2 days

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