• REVOLVE

2024 SITEJABBER AWARD

REVOLVE

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Overview

REVOLVE has a rating of 3.7 stars from 1,410 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with REVOLVE most frequently mention customer service, fast delivery, and great experience. REVOLVE ranks 41st among Women's Clothing sites.

  • Service
    262
  • Value
    61
  • Shipping
    59
  • Quality
    59

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 90.9%
Positive
852
Neutral
36
Negative
49

Instant Feedback

34,058 reviews

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How would you rate REVOLVE?
Top Positive Review

“Great first experience.”

Bradley N.
6/17/24

Great app and website, both very straight forward. Accidentally ordered the wrong size and was able to cancel and reorder effortlessly online without having to wait on the phone forever like most businesses. Also received my item earlier than expected and the shipping was FREE! Thank you Revolve for a great first experience.

Top Critical Review

“Worst return experience”

Reem G.
9/19/24

I received my dress on august 6th and returned to the carrier on the 24th and was received by revolve on the 25th. After multiple follow ups, on September 11th, they asked for the return tracking number(which means the dress was received and they were unable to relocate it) After 23 days, the stated that they cannot return the money because the dress has a stain! The dress was lost and they are denying it. And blaming me for a stain that was not caused by me but with their negligence. They refused to provide pictures of the stain! I asked them to return the dress and they don't know where is it! So funny and sad at the same time

Reviews (1,410)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1297) shopping experience (445) return process (96)
Thumbnail of user dinak82
1 review
0 helpful votes
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June 17th, 2024
Verified purchase

Very easy and smooth process for free returns. That's why I'll return shopping at revolve.

Thumbnail of user ghalian
1 review
0 helpful votes
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May 18th, 2024
Verified purchase

Fast delivery, especially with ups. I've ordered several times & each purchase was delivered asap. Love that customer care respond to my e-mails &.

Thumbnail of user carolh2813
1 review
0 helpful votes
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June 14th, 2024
Verified purchase

Great customer service thank u so much.
I did not received my order and Rep make sure I did.

Reason I chose this business:

Great selection of clothing

Service
Thumbnail of user renatar50
1 review
0 helpful votes
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June 14th, 2024
Verified purchase

I am very happy with ordering, delivery, and returning- I was never disappointed.

I didn't contact them - all processes were smooth and fast - and there was no need to interact with customer service.

Reason I chose this business:

Friends refferal

Service
Thumbnail of user priyar96
1 review
0 helpful votes
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June 2nd, 2024
Verified purchase

Great service & quick delivery. Just hope you further widen the product collection like elta md, colorescience.

Very efficient and helpful

Reason I chose this business:

Heard positive things from my friend

Service
Thumbnail of user ruths1704
1 review
0 helpful votes
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June 14th, 2024
Verified purchase

Very easy, website works, you find good items at the fraction of the price

Thumbnail of user hollyb248
2 reviews
1 helpful vote
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May 7th, 2024
Verified purchase

Revolve makes returns so easy that I find myself constantly buying and keeping way more than I would from other sites, even though I am still returning some items.

Reason I chose this business:

Variety, quality and easy returns!

Thumbnail of user ermirar1
1 review
0 helpful votes
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June 16th, 2024
Verified purchase

Great service and quick delivery with lots of options to choose from

Reason I chose this business:

Great dresses

Thumbnail of user zinah25
1 review
0 helpful votes
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June 15th, 2024
Verified purchase

100/10 super easy love shopping at revolve I recommend to all family and friends

Thumbnail of user leslieghw
1 review
0 helpful votes
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June 15th, 2024
Verified purchase

My beautiful dress I ordered came quickly and was exactly as pictured.

Reason I chose this business:

Always have a great selection!

Thumbnail of user alexandras491
1 review
0 helpful votes
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April 28th, 2024
Verified purchase

Website was great with lots of options. Delivery was super quick. Sadly, the items ordered did not fit right so we had to return. But would definitely shop REVOLVE again

Reason I chose this business:

Great selection to choose from

Thumbnail of user tinan423
1 review
0 helpful votes
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May 1st, 2024
Verified purchase

Quality product. The item I got was not pricy. But Revolve products are pricy.
Quick shipping. Easy return.
Fast customer service.
Awesome experience 👏

Excellent! Fast !

Reason I chose this business:

Have the item I want.
At first didn't trust the website

Service
Thumbnail of user daniellek606
1 review
0 helpful votes
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April 5th, 2024
Verified purchase

We'll run business, good quality products offered, strong communication, when delays do rarely occur revolve team proactively addresses and communicates. Pre-order process is great good customer service all around. Fun place to shop but more importantly a well run business

Ordered 2 of same dress on accident- was resolved right away

Reason I chose this business:

Reasons above

Service
Thumbnail of user gabrielar186
1 review
0 helpful votes
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June 14th, 2024
Verified purchase

Fast shipping and the shirt was perfect for my songwriters' weekend in key west!

Reason I chose this business:

Fast shipping and lots of options!

Thumbnail of user sharonl2221
1 review
0 helpful votes
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May 28th, 2024
Verified purchase

Easy and fast. No hassles no issues and fast delivery. Quality was also great and unbeatable prices.

Reason I chose this business:

They have beautiful items

Thumbnail of user elizabethp2423
1 review
0 helpful votes
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June 14th, 2024
Verified purchase

Great customer service. Fast shipping. Easy returns. No need for a mall!

Reason I chose this business:

Work fulltime. Needed Clothes!

Thumbnail of user damilolao13
1 review
0 helpful votes
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June 14th, 2024
Verified purchase

My experience was great and I will recommend the site for anyone.

Reason I chose this business:

Have nice bags

Thumbnail of user hectorc434
1 review
0 helpful votes
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June 14th, 2024
Verified purchase

Quality Shipping, I would buy from them again and not hesitate

Thumbnail of user robynp203
1 review
0 helpful votes
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May 18th, 2024
Verified purchase

Always get our Revolve packages super quickly. Exchanges and returns are a breeze and customer service is extremely helpful.

Customer service was very helpful and easy to understand!

Reason I chose this business:

Latest styles for my teens

Service
Thumbnail of user aqeelahg
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

Came a bit late but it was ok in the end but a very small spray bottle.

Reason I chose this business:

Because I did

Thumbnail of user mariahsymondsm
1 review
0 helpful votes
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June 13th, 2024
Verified purchase
• Updated review

It was quick and very easy. My item was well packaged and delivered early in the morning.

Reason I chose this business:

The quick delivery and mass amount of endless options.

My clothes always come clean and ready to wear
November 27th, 2019
Verified site experience
• Previous review

My clothes always come clean and ready to wear. I love the fast shipping. The amount of colour in this site is amazing!

Thumbnail of user denellem2
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

It was great! Very fast deliveries and easy to return and exchange.

Thumbnail of user covellac
1 review
0 helpful votes
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May 11th, 2024
Verified purchase

I love revolve's fast shipping. I have also been able to secure some pieces from BEIS that are gone from their website but Revolve still has access to them Yay!

Reason I chose this business:

I need this by the quickly and you are very fast

Thumbnail of user mistim44
1 review
0 helpful votes
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June 14th, 2024
Verified purchase

The skirt I bought was SUPER cute but was too small so I had to return it - the return process was very easy (and painless).

Reason I chose this business:

Really cute and high-quality clothes.

Thumbnail of user lindab1633
2 reviews
0 helpful votes
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June 14th, 2024
Verified purchase
• Updated review

Customer service is excellent. Buying options for beautiful clothing is prime.

Reason I chose this business:

I always shop with Revolve and sister company FWRD.

I've used Revolve for years. So many great upgrades. Love this site and all that it offers.
April 29th, 2024
Verified purchase
• Previous review

From start to finish/ easy shopping and amazing customer service!

Excellent reps that can resolve anything!

Reason I chose this business:

My go to shopping site.

Service
My go to online shopping!
January 3rd, 2024
Verified site experience
• Previous review

My go to online shopping! Always. Customer for 15 years.

Reason I chose this business:

Returning customer.

Love love love...
September 7th, 2023
Verified site experience
• Previous review

Love love love...

Reason I chose this business:

I always choose Revolve!

Xoxoxoxoxo
August 30th, 2023
Verified site experience
• Previous review
Revolve is my go to online shopping!
February 2nd, 2020
Verified site experience
• Previous review

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From the business

REVOLVE is home to the world's most-coveted designer apparel, shoes & accessories from Lovers + Friends, For Love & Lemons, NBD, Free People, Joie + more.

Company Representative

Thumbnail of user candicel9
Candice L.
Typically responds within 2 days

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