• REVOLVE

2024 SITEJABBER AWARD

REVOLVE

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Overview

REVOLVE has a rating of 3.7 stars from 1,410 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with REVOLVE most frequently mention customer service, fast delivery, and great experience. REVOLVE ranks 41st among Women's Clothing sites.

  • Service
    262
  • Value
    61
  • Shipping
    59
  • Quality
    59

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 90.9%
Positive
853
Neutral
36
Negative
49

Instant Feedback

34,058 reviews

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How would you rate REVOLVE?
Top Positive Review

“Great first experience.”

Bradley N.
6/17/24

Great app and website, both very straight forward. Accidentally ordered the wrong size and was able to cancel and reorder effortlessly online without having to wait on the phone forever like most businesses. Also received my item earlier than expected and the shipping was FREE! Thank you Revolve for a great first experience.

Top Critical Review

“Worst return experience”

Reem G.
9/19/24

I received my dress on august 6th and returned to the carrier on the 24th and was received by revolve on the 25th. After multiple follow ups, on September 11th, they asked for the return tracking number(which means the dress was received and they were unable to relocate it) After 23 days, the stated that they cannot return the money because the dress has a stain! The dress was lost and they are denying it. And blaming me for a stain that was not caused by me but with their negligence. They refused to provide pictures of the stain! I asked them to return the dress and they don't know where is it! So funny and sad at the same time

Reviews (1,410)

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Reviews that mention popular keywords

customer service (1297) shopping experience (445) return process (96)
Thumbnail of user nulln18450
2 reviews
0 helpful votes
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June 14th, 2024
Verified purchase

Great service and great shoes! Will order from them again… promise!

Reason I chose this business:

Shoes looked beautiful

Thumbnail of user kareng3186
1 review
0 helpful votes
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May 17th, 2024
Verified purchase

I had a very easy and enjoyable experience shopping on Revolve. Shipping was very fast too. I'll be back! :)

Reason I chose this business:

The product I was looking for was available through you and an Internet search of Revolve revealed I had little to worry about.

Thumbnail of user lynnt547
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

Always fast delivery and super easy returns. Large selection of clothing and shoes

Easy

Reason I chose this business:

Great selection of clothes

Service
Thumbnail of user michellee1704
1 review
0 helpful votes
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June 14th, 2024
Verified purchase
• Updated review

I wait for the dress like 2 weeks, too many days, I suppose to take the dress for a vacation

It was great
February 15th, 2024
Verified site experience
• Previous review
Reason I chose this business:

I found the things I was looking for

Thumbnail of user ronnier255
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

Good product. Quick delivery. No issues with ordering or delivery

Thumbnail of user lisac5033
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

Very nice quality. Needed a nice dress for a wedding and they came quickly.

Reason I chose this business:

Nice styles.

Thumbnail of user alexisf402
1 review
0 helpful votes
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June 14th, 2024
Verified purchase

Quick delivery and always amazing clothing and accessories.

Reason I chose this business:

Love revolve for all things high fashion

Thumbnail of user desireef113
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

Delivery was smooth and fast. The product and pretty and matched the pictures on the website

Thumbnail of user deannew52
1 review
0 helpful votes
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June 14th, 2024
Verified purchase

Delivery driver delivered to wrong address. I recovered it on my own

Thumbnail of user mohammeda1461
1 review
0 helpful votes
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June 14th, 2024
Verified purchase

I liked you website to older shoes and good Quality for walking

Service
Thumbnail of user edithf89
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

Loved the fit and how fast it got delivered i will definitely keep buying more

Thumbnail of user samanthas1690
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

Easy ordering and no issues with delivery. Gift for my niece.

Thumbnail of user mariac3806
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

Hello!

Confirming that I received the 2 pants from order *******

Thumbnail of user tanyat360
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

Very easy to deal with if exchange is needed… customer service was great

Excellent

Reason I chose this business:

A friend recommended

Service
Thumbnail of user ezgid
1 review
0 helpful votes
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June 14th, 2024
Verified purchase

Very smooth shopping experience everything was fast and perfect

Thumbnail of user minaa67
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

Good customer service- I love revolve and they're always responsive

Thumbnail of user jennifera2524
1 review
0 helpful votes
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May 17th, 2024
Verified purchase

They delivered within a few days and included a return slip as well. I did send back one of the dresses but the customer service was on-point!

Reason I chose this business:

My daughter highly recommended!

Thumbnail of user denisas10
1 review
0 helpful votes
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June 14th, 2024
Verified purchase

Delivery arrived within 3 days! Package was in perfect condition

Reason I chose this business:

Perfect dresses

Thumbnail of user ivzaliav
1 review
0 helpful votes
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June 14th, 2024
Verified purchase

Quick shipping and great quality of the products I ordered.

Reason I chose this business:

Always plenty of options on the Revolve website. In this case, I ordered BEIS merchandise that was sold out in their website and Revolve had it!

Thumbnail of user rachelp1100
1 review
0 helpful votes
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June 14th, 2024
Verified purchase

Amazing, so many options and great quality items love it. Returns are easy as well

I had to do a return and I was so easy for me thank you

Reason I chose this business:

Great quality

Service
Thumbnail of user conniec939
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

Very efficient and easy ordering process. Was delivered within 48 hours even to Canada

Thumbnail of user wendyz145
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

So easy and I always love to shop with you all! From start to finish its fast and easy!

Reason I chose this business:

Mt sisters told me about you all a few years ago

Thumbnail of user nancyh3073
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

It was ok don't like the dress it doesn't fit so I've sent it back

Service
Thumbnail of user crist40
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

Smooth and smooth easy, arrived quickly and price was fine. Received parcel in time

Reason I chose this business:

Like the dresses

Thumbnail of user randolphb101
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

Totally satisfied with the products and the customer service.

Needed to return and exchange my most recent order. No problems at all. Service was great.

Service

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From the business

REVOLVE is home to the world's most-coveted designer apparel, shoes & accessories from Lovers + Friends, For Love & Lemons, NBD, Free People, Joie + more.

Company Representative

Thumbnail of user candicel9
Candice L.
Typically responds within 2 days

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