• REVOLVE

2024 SITEJABBER AWARD

REVOLVE

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Overview

REVOLVE has a rating of 3.7 stars from 1,410 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with REVOLVE most frequently mention customer service, fast delivery, and great experience. REVOLVE ranks 41st among Women's Clothing sites.

  • Service
    262
  • Value
    61
  • Shipping
    59
  • Quality
    59

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 90.9%
Positive
854
Neutral
36
Negative
49

Instant Feedback

34,058 reviews

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How would you rate REVOLVE?
Top Positive Review

“Great first experience.”

Bradley N.
6/17/24

Great app and website, both very straight forward. Accidentally ordered the wrong size and was able to cancel and reorder effortlessly online without having to wait on the phone forever like most businesses. Also received my item earlier than expected and the shipping was FREE! Thank you Revolve for a great first experience.

Top Critical Review

“Worst return experience”

Reem G.
9/19/24

I received my dress on august 6th and returned to the carrier on the 24th and was received by revolve on the 25th. After multiple follow ups, on September 11th, they asked for the return tracking number(which means the dress was received and they were unable to relocate it) After 23 days, the stated that they cannot return the money because the dress has a stain! The dress was lost and they are denying it. And blaming me for a stain that was not caused by me but with their negligence. They refused to provide pictures of the stain! I asked them to return the dress and they don't know where is it! So funny and sad at the same time

Reviews (1,410)

Rating

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Reviews that mention popular keywords

customer service (1297) shopping experience (445) return process (96)
Thumbnail of user marym108
1 review
3 helpful votes
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April 29th, 2014

I love shopping the occasions section of revolve clothing as they give me such great ideas for outfits based upon what event I am going to. I want everything from the LA getaway weekend! They have free shipping and returns all the time so they making online shopping easy.

Thumbnail of user tessc12
1 review
1 helpful vote
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October 4th, 2019

Through blogging myself and instagram etc I always see girls post about Revolve clothing. I visited the website maybe 12 times and never purchased from it. Finally I decided to pull the trigger and give it a try on two items Revolve had that I had been wanting. I am beyond impressed with the ease of the shopping experience and customer service I was provided. I have worked in upper management at a luxury retail business for 14 years so let's just say I am not impressed easy. It was seamless and easy to do an exchange, the items came in perfect condition and the selection of items on their website is fantastic. I would promote and push people to buy from them anytime simply from what I experienced. Thank you Revolve and I will be bringing much more of my business to you.
- Tess C.

Thumbnail of user yasminb32
60 reviews
28 helpful votes
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March 1st, 2021
Verified purchase

Although the products are quite a lot pricier than other fashion retailers, the quality of the pieces seem to be great. I purchased some necklaces from Revolve. They were discounted which was great and the quality was better than I imagined.
I usually wait for any sales as the price point of their products is usually too high for me.
Shipping took around 4 days (Australia).
However, navigating the website is super easy and I had a smooth sailing experience.

Service
Value
Shipping
Returns
Quality
Thumbnail of user christinez759
1 review
0 helpful votes
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April 23rd, 2024
Verified purchase
• Updated review

Love the products and choice and excellence in customer service and experience.

Reason I chose this business:

Something for the girls

Fabulous site Fabulous service
September 8th, 2023
Verified site experience
• Previous review

Fabulous site Fabulous service. So much variety and designers. Well done REVOLVE :)

Reason I chose this business:

I always find something. And your customer service is excellent.

Thumbnail of user barbarad2496
1 review
0 helpful votes
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April 23rd, 2024
Verified purchase

Very good experience…………………………………………………………………………….

Thumbnail of user gardeslenh
1 review
0 helpful votes
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April 24th, 2024
Verified purchase

Pleasant and easy. I returned the item today because it was not suitable for me.

Reason I chose this business:

Just saw something I liked

Service
Thumbnail of user cassiek68
1 review
0 helpful votes
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April 24th, 2024
Verified purchase

Always fast shipping and if i've ever needed customer service it's been great!

Reason I chose this business:

Good selections and fast shipping!

Thumbnail of user meredithm9
1 review
2 helpful votes
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March 7th, 2016

I would like to write a general review about Revolve Clothing. I have used this company/site since 2011. Although yes garments are not always what they appear to be online, this would be an issue with the actual designer not revolve. It is a matter of getting to know the lines you are buying. For the most part the clothes are excellent. As far as the company itself they have excellent shipping and make return a breeze with the shipping label and return envelope provided. I have placed over 50 orders with them. Keep up the great work Revolve!

Thumbnail of user candicel9
Candice L. – REVOLVE Rep

Thank you so much Meredith! We strive to deliver an exceptional experience to all of our customers and we are so thrilled to hear that you enjoy shopping with us. Have a great start to your week!

Thumbnail of user mrsm432
1 review
0 helpful votes
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January 11th, 2024
Verified purchase

DHL said they had delivered Friday, emailed me confirmation that they did, but did not deliver till Monday, would not answer any of my emails, telephone calls. When dress finally arrived it was left at my door in a UPS plastic bag, no revoke packaging.

Revolve offered me a refund or replacement as soon as I complained.

Reason I chose this business:

Love the clothes, but will not choose DHL as a delivery option. Would not buy if there are no alternatives.

Service
Thumbnail of user amyr105
1 review
0 helpful votes
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February 5th, 2017

I was skeptical to order at first because of all of the negative reviews, but after my favorite Mara Hoffman swim suit went on sale 70% off, I decided to give revolve a try. I received a confirmation email immediately after ordering and a guaranteed date of when the suit would come. A tracking number was also provided once the suit shipped and it arrived exactly when it was supposed to. I never ever write reviews, but I think that Revolve deserves 5 stars because I had nothing but a great experience ordering from them! Thank you! :)

Thumbnail of user danielled1100
1 review
0 helpful votes
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April 20th, 2024
Verified purchase

I love revolve! All the process is very easy and the clothes are amazing!

Thumbnail of user lanef
121 reviews
356 helpful votes
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December 31st, 2017

I love most everything on this site and they charge you accordingly. I wait for sales to be able to afford these various sexy pants and dresses. Very good customer service and the company was quick to send me replacement size and my refund.

Thumbnail of user barbarap509
1 review
0 helpful votes
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November 19th, 2019
Verified purchase
• Updated review

Easy website to navigate. Gorgeous clothes. I really love that the items get to me in two days. I leave for a wedding later this week but the jumpsuit arrives Tuesday which gives me time to determine what to wear along with it. Thanks!

Reason I chose this business:

Great clothes

Value
Shipping
Quality
Easy website to navigate
November 6th, 2019
Verified site experience
• Previous review

Easy website to navigate. Gorgeous clothes. I really love that the items get to me in town days. I leave for a wedding later this week but the jumpsuit arrives Tuesday which gives me time to determine what to wear along with it. Thanks!

Thumbnail of user hasanp6
1 review
0 helpful votes
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March 27th, 2024
Verified purchase

The process was simple and the product is excellent matching the photos to a tee. I would definitely order again.

Thumbnail of user marybethm83
1 review
0 helpful votes
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April 21st, 2024
Verified purchase

Excellent return policy. Very convenient and easy to return items that don't fit

Reason I chose this business:

Quick delivery and good quality

Thumbnail of user jennifers5997
1 review
0 helpful votes
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April 23rd, 2024
Verified purchase

I returned this order? I'm not sure why I'm being asked if I received it

Thumbnail of user nataliab6
1 review
3 helpful votes
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July 16th, 2015

I've ordered g-shock watch as a birthday gift for my nephew, of course the first thing they did is to charge my credit card. After this the shop tried to write off some more money from my card. Transactions were blocked by my bank. After this Revolve wrote me that I need to verify my identity, meaning a I have to send them my ID and a copy of my credit card (!). After spending an hour with their customer service I was assured that the order will go through. It did not. Next morning. I received an email stating that my order was cancelled. After I called them, I was told that my order was rejected by their risk management manager. So two days in discussions with customer service, no money and no purchase. The money were returned within a week, but considering that was usd 500, which were held by the shop, I believe Revolve is a scam for milking our money.

Thumbnail of user candicel9
Candice L. – REVOLVE Rep

Hi Natalia,

I am so sorry to hear about the bad experience. I would love to help. I will reach out to you shortly via private message to gather your information. We appreciate your feedback and promise to do our best to rectify this for you!

Best,

Candice

Thumbnail of user kristinat70
1 review
0 helpful votes
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October 29th, 2023
Verified purchase

The pillow is hard, and small 8 cm high. So if you are sleeping on the side as me, it is a bit difficult and inconvenient, BUT i recognise that now i am more frequently end up sleeping on my back, which is good.

Reason I chose this business:

Because here you have what i wanted to buy.

Thumbnail of user yekaterinab8
1 review
0 helpful votes
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September 5th, 2023
Verified purchase

Can't beat the convenience of online shopping. Fast and reliable shipping and easy returns. So much easier than going to a mall! Also love the variety, selections and so many different designers - one stop shop!

Thumbnail of user kathleenn999
1 review
0 helpful votes
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April 22nd, 2024
Verified purchase

I like that its quick to receive and equally quick and easy to return if needed.

Reason I chose this business:

Fast easy reliable and great selection if items and availability

Thumbnail of user shasav
2 reviews
9 helpful votes
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December 22nd, 2016

They absolutely suck on a professional level. I waited two weeks for a dress, To find out that it had been shipped back to the store. I called multiple times before it was due and no one could tell me anything. Then learned the day before I needed it that it would no longer arrive when it needed to. So all they could offer me was a refund or a discount. I've ordered from them a few times, because I online shop religiously and this is the worst experience I've ever had with anyone. I will no longer be giving them my business because they really don't value their customers.

Thumbnail of user candicel9
Candice L. – REVOLVE Rep

Hi Shasa,

I am so sorry to hear about your poor experience. Our customer care team is looking into the issues that you experienced and they will be reaching out to you shortly. This type of experience is not typical of us and we will do our best to make it right. Wishing you the happiest of holidays Shasa!

Best,

Candice
Team REVOLVE

Thumbnail of user mariab1579
2 reviews
0 helpful votes
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April 23rd, 2024
Verified purchase

The entire purchasing experience was smooth and flawless from order through delivery.

Reason I chose this business:

Recommendation from my daughter.

Thumbnail of user laurat1826
1 review
0 helpful votes
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April 22nd, 2024
Verified purchase

No complaints! Revolve has cute clothes and was an easy experience.

Reason I chose this business:

Ads online.

Thumbnail of user svitlanak9
1 review
0 helpful votes
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October 23rd, 2023
Verified purchase

I like everything about your website, etc. with one exception. All items are modeled by extremely tall women. While I do understand the reason for that it would be very helpful to have a range of models, especially for items that cannot be shortened.

Thumbnail of user jennifert815
2 reviews
0 helpful votes
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September 17th, 2020

Ordered some skincare items from Revolve, and they were all great. I will say though, the site is a bit pricey, so I would often compare prices with the original brand site as they often have first customer discounts.

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From the business

REVOLVE is home to the world's most-coveted designer apparel, shoes & accessories from Lovers + Friends, For Love & Lemons, NBD, Free People, Joie + more.

Company Representative

Thumbnail of user candicel9
Candice L.
Typically responds within 2 days

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