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REVOLVE has a rating of 3.7 stars from 1,410 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with REVOLVE most frequently mention customer service, fast delivery, and great experience. REVOLVE ranks 41st among Women's Clothing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
34,058 reviews
Great app and website, both very straight forward. Accidentally ordered the wrong size and was able to cancel and reorder effortlessly online without having to wait on the phone forever like most businesses. Also received my item earlier than expected and the shipping was FREE! Thank you Revolve for a great first experience.
I received my dress on august 6th and returned to the carrier on the 24th and was received by revolve on the 25th. After multiple follow ups, on September 11th, they asked for the return tracking number(which means the dress was received and they were unable to relocate it) After 23 days, the stated that they cannot return the money because the dress has a stain! The dress was lost and they are denying it. And blaming me for a stain that was not caused by me but with their negligence. They refused to provide pictures of the stain! I asked them to return the dress and they don't know where is it! So funny and sad at the same time
I'm very happy with my purchases at this store. The clothes are high quality, nice and beautiful. Quick shipping, thank you.
Great site. Only problem when ordering from legit companies is you almost always get charged customs. So it's basically a good deal gone bad lol.
I received it but it was too big so I returned. Thank you.
It's my favorite place to order from
I have been shopping Revolve for years and I have never had a negative experience. Everything comes quickly and returns are super easy. By far my favorite online shopping website!
I go on every morning before I go on any other websites!
The best ecommerce site for women's apparel and accessories. And they only continue to improve and make things even better. Revolve is hands-down the most customer friendly online retailer I have dealt with. I will always purchase from Revolve if it's available, even if at another retailer cheaper. The current pros:
- Excellent returns policy. They even made an exception for me beyond the 60 days once.
- Online chat is quick and solves any issues without calling. (Calling is good too!)
- Shipping is so fast and you get the UPS live tracking where you can see where the package is on delivery day.
- Online exchanges such that your new size can be reserved and held for you while you send the wrong size back. (this is so rare!)
- 30 day price match with any retailer!
- "house" brands, high end brands, and lower level brands. They have all the price points. I believe FWRD by Elyse Walker is the same company which has even more bangin' stuff ($$$$$) with similar policies.
- no sales tax for me!
The eh's:
- I am not a fan of the house brands as I feel like they are cheaply made with high price tags for the quality.
- Things don't really go on sale with the same pattern that they do at other retailers (i. E., with the seasons)
- Revolve doesn't have all the same cool, small brands that ShopBop does (especially european stuff)
- Larger sizes are not always sold on Revolve despite being available by the designer.
- The influencer "thing" is fine, I get it, but it's a little extreme now and honestly kinda annoying. And get some normal size models. ShopBop recently took this step and it's a nice addition.
I've been a very loyal customer for over 10 years with Revolve. I spend a ton of money there, maybe they are just good to me, but boy are they really good. Any similar online retailer should look to Revolve as a model. Just look at their record profits over the last 10 years, it's crazy!
Called customer service at like 7pm. They answered so quickly. They immediately shipped me the correct dress. Very happy and I love the dress
Because so many options, fantastic return policy, and great customer care
To have 600.00 + pants arrive wrinkled and looking not great was dissapointing. I returned the pants, mostly because I didn't like the fit.
Had the item in stock that so many other places didn't and shipping was fast so arrived on time!
Free shipping and had the product in stock that I wanted whew many others didn't
Facilité de navigation, bcp de choix, prix corrects, livraison rapide et bon état
Pour la marque tower 28
Pour la marque tower 28
À Little cheaper
Excellent experience!
I had to returned the ítem because of the model, but the new ítem is on the way
Excellent attention
A friend recommended it to me
Hi. Thanks a lot for my order. I explored all your posts. I bought my lipgloss. It shines so brightly.
I was impressed with the shipping timeline as it was sent overseas. The item came in a good condition.
The model of the shoes thats I was looking for was in stock
Returned an item for a different size on September 26th, it's October 17th and I'm still waiting. Stay away!
Like the amount of items they have and that every day theres somethin new to look at. Very positive experience.
Good but Monday you gave 20 percent discount so I am a tad unhappy. Guess it doesn't pay to shop early since this discrimates from us who do
It was fulfilling a request
Again filling the wish list
Item was as ordered. Super fast shipping (2 days) considering it was during christmas holiday time
I'm enjoy my experience buying here, good customer service, fast shipping, always my way to go!
Smooth, people are really patient !
Good quality, chic stuff!
Very happy with my order and the timing. Perfect! I will be ordering again very soon
Love these jeans, soft, baggy but not too baggy. My first pair of AGOLDE jeans, but won't be my last.
Great selection and customer service
Free 2 day shipping is great! Every order has arrived as expected and on time. Great retrun policy!
I chose Revolve because I always find the things I'm looking for!
My Customer Service experience with Revolve (and Yana) have been nothing but outstanding! Will recommend to everyone! XO
Revolve makes shopping so easy! I will definitely be shopping here more often!
Did not get the item on time as expected but Customer Service was on top of it! Very impressed
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REVOLVE is home to the world's most-coveted designer apparel, shoes & accessories from Lovers + Friends, For Love & Lemons, NBD, Free People, Joie + more.
I am so sorry to hear about the delays with your exchange. If you could please send us your order number, we will gladly check in to this further for you as that wait time seems abnormally long. We hope to hear back from you soon!