• REVOLVE

2024 SITEJABBER AWARD

REVOLVE

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Overview

REVOLVE has a rating of 3.7 stars from 1,410 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with REVOLVE most frequently mention customer service, fast delivery, and great experience. REVOLVE ranks 41st among Women's Clothing sites.

  • Service
    262
  • Value
    61
  • Shipping
    59
  • Quality
    59

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 90.9%
Positive
854
Neutral
36
Negative
49

Instant Feedback

34,058 reviews

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How would you rate REVOLVE?
Top Positive Review

“Great first experience.”

Bradley N.
6/17/24

Great app and website, both very straight forward. Accidentally ordered the wrong size and was able to cancel and reorder effortlessly online without having to wait on the phone forever like most businesses. Also received my item earlier than expected and the shipping was FREE! Thank you Revolve for a great first experience.

Top Critical Review

“Worst return experience”

Reem G.
9/19/24

I received my dress on august 6th and returned to the carrier on the 24th and was received by revolve on the 25th. After multiple follow ups, on September 11th, they asked for the return tracking number(which means the dress was received and they were unable to relocate it) After 23 days, the stated that they cannot return the money because the dress has a stain! The dress was lost and they are denying it. And blaming me for a stain that was not caused by me but with their negligence. They refused to provide pictures of the stain! I asked them to return the dress and they don't know where is it! So funny and sad at the same time

Reviews (1,410)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1297) shopping experience (445) return process (96)
Thumbnail of user samuela586
1 review
0 helpful votes
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January 23rd, 2024
Verified purchase

I obviously ordered it, i dont need 50 questions to confirm

Thumbnail of user kaitys8
1 review
0 helpful votes
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December 27th, 2023
Verified purchase

I ordered my items and they arrived so quickly and just as described!

Reason I chose this business:

You and items in stock that other places did not

Thumbnail of user deborahm11
2 reviews
2 helpful votes
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February 22nd, 2013

It's my first purchase in this shop and I like it so much. Very nice shop for any woman

Thumbnail of user alenas89
2 reviews
4 helpful votes
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December 31st, 2023
Verified purchase

Product as described and delivered as promised, no delays :)

Thumbnail of user etilas
1 review
0 helpful votes
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January 1st, 2024
Verified purchase

Delivered in front of my door, no complaints at all!

I didn’t receive one outfit, called to make sure it was going to be delivered.. and they sent me the same outfit the next day!

Reason I chose this business:

Easy to buy!

Service
Thumbnail of user heatherj841
1 review
0 helpful votes
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December 21st, 2023
Verified purchase

I had a return and it was so easy! Customer service was super nice.

I did above

Reason I chose this business:

My daughters Christmas gift

Service
Thumbnail of user pamg762
1 review
0 helpful votes
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December 30th, 2023
Verified purchase

I quickly went on found what I was looking for and it arrived on time. In time for Christmas gift.

Reason I chose this business:

Revolve was able to deliver my order in time for Christmas.

Thumbnail of user carlyc122
1 review
0 helpful votes
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January 1st, 2024
Verified purchase

My favorite place to shop - especially when planning a trip.

Thumbnail of user pault1971
1 review
0 helpful votes
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September 22nd, 2023
Verified purchase

Love the customer service but I will say the new canadian returns take way too long to process.

Reason I chose this business:

So easy so fast minus the new return policy for canada

Thumbnail of user lennyb63
1 review
0 helpful votes
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November 24th, 2023
Verified purchase

I made my order and shoes were to me way sooner than, I expected. Can't complain.

Thumbnail of user oscars363
1 review
0 helpful votes
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December 30th, 2023
Verified purchase

Excellent customer service, fair price and fast shipping.

Thumbnail of user melindac800
1 review
0 helpful votes
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December 29th, 2023
Verified purchase

It was just what my grandson wanted for Christmas, so thank you.

Reason I chose this business:

It had what I wanted. My grandson sent me the link.

Thumbnail of user joellens28
1 review
0 helpful votes
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November 18th, 2023
Verified purchase

Way to small I send it back last week. You should have received it on your end

Reason I chose this business:

Love this site

Service
Thumbnail of user mke11
1 review
0 helpful votes
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December 29th, 2023
Verified purchase

Revolve makes my life so easy! Shipping is so easy.

Reason I chose this business:

Revolve is quick and stress-free shipping.

Thumbnail of user peggyc592
1 review
0 helpful votes
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December 29th, 2023
Verified purchase

I have sent an email requesting a return label and still haven't received a response.

* REVOLVE attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Thumbnail of user jannas50
1 review
0 helpful votes
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December 14th, 2023
Verified purchase

It is always easy to find clothing pieces I like and easy to return the items that don't work out.

Reason I chose this business:

Great options & easy to return if needed.

Thumbnail of user tracye297
1 review
0 helpful votes
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December 28th, 2023
Verified purchase

Excellent service delivered on time will definitely use you again

Reason I chose this business:

Came up with product I was looking for

Thumbnail of user giovannas43
1 review
0 helpful votes
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December 27th, 2023
Verified purchase

Excellent! Very easy and super quick delivery! Love shopping on revolve!

Reason I chose this business:

They have everything I need!

Thumbnail of user annea490
1 review
0 helpful votes
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December 27th, 2023
Verified purchase

Easy to order and it was very quick delivery
Thanks

Reason I chose this business:

Sold the product I was looking for no

Thumbnail of user leslieb1175
1 review
0 helpful votes
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December 20th, 2023
Verified purchase

No issues at all with my order. Easy to place order, quick delivery!

Thumbnail of user maryr4014
1 review
0 helpful votes
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December 26th, 2023
Verified purchase

Everything is as it should be for on line purchase...my experiences have all been good

Reason I chose this business:

Saw advertisement on line

Thumbnail of user naomig167
1 review
0 helpful votes
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December 26th, 2023
Verified purchase

I love the product & returns are easy. Can try at home and return what you don't need.

Reason I chose this business:

Easy returns.

Thumbnail of user nataliec831
1 review
0 helpful votes
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December 24th, 2023
Verified purchase

Great clothes, fast shipping, easy returns, easy to navigate website

Service
Thumbnail of user jarodg8
1 review
0 helpful votes
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December 23rd, 2023
Verified purchase

Quick and easy transaction. No hassle just click order and receive

Reason I chose this business:

Stocks availability

Thumbnail of user veronicaw365
1 review
0 helpful votes
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December 24th, 2023
Verified purchase

Necklace came on time, very happy with the product

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From the business

REVOLVE is home to the world's most-coveted designer apparel, shoes & accessories from Lovers + Friends, For Love & Lemons, NBD, Free People, Joie + more.

Company Representative

Thumbnail of user candicel9
Candice L.
Typically responds within 2 days

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