Smooth and reliable experience. Smooth and reliable experience. Smooth and reliable experience. Smooth and reliable experience. Smooth and reliable experience.

I never had a doubt that they wouldn't do what was promise

As per intial schdule they haven't picked my car and more cost for transportation

I'm not sure how other people's experience is but I had the worst experience imaginable. It was a nightmare. Oh and the carrier also broke my trunk.

So this is NOT my first time booking with an auto transport company. I booked with another auto transport before and had WONDERFUL experience with them. The carrier was confirmed 2 weeks ahead of time and I only paid 800 dollars from NY to TX.

However, for this shipment, I decided to book with Roadrunner to transport another car from NY to TX. I thought, it would be a better experience since this is a larger company with lots of experience and I've seen their trucks near my neighborhood.

I was so wrong... I booked about one month ahead of my expected pick up date for an estimated cost of 1400 dollars. I checked multiple times before the pick up date to make sure we are still okay but I was told no carrier will be assigned until 48 hours prior to the estimated pick up date (which looking back on it, seems to be a red flag). At 48 hours prior to the shipment dates, the company emailed me to ask me to call them to accept a carrier. So I called and found out that in reality, the cost is now OVER 1700 dollars. Then I thought, maybe the experience will be better since they are more expensive. I was very wrong. My initial pick up date was 8/14. The carrier (Troup Trucking company) contacted me on 8/13 and told me that they will be there tomorrow (8/14). On 8/14, I waited at home all day but no one came so I contacted them. They said that their truck was broken and it is in the shop so they will come on 8/15. On 8/15, I waited again, all day, for them. But no one came again... This went on for more than 4 days before they actually were able to pick up my car.

While enroute, the truck, carrying my car, broke down multiple times. So the delivery date was delayed by more than 4 business days. I got my car a little bit over 10 days after pick up. There was more miles on my car and I was told by the truck driver that he had to drive my car multiple times due to the issue with his truck. Even though the service states 'door to door.' I did not get door to door service. I had to pick up my car over 30 minutes away when there is a Walmart <10minutes away from my house. The carrier's excuse is because his truck is broken... His truck broke 2 times prior to picking up my car and another 2 times after picking up my car. I don't understand how the trucking company is so irresponsible of having an actively breaking truck on the road.
Prior to the transport. My car's trunk is able to be opened freely. On the day of pick up I cannot open my trunk at all. Now my car's engine is having issues (3 days after pick up and I've driven it twice... once to home from Walmart and another to go to work which is 5 minutes away). I have contacted Roadrunner multiple times to discuss my issues but not once did they show respect and compassion toward my suffering. Now I have so much emotional distress just thinking about what I've been through and the damage THIS company has caused me. I could not work multiple days because the delays done by the trucking company and now I have a broken car that again I need to pay to fix. I paid them over 1700 dollars to break my car and create such emotional toxic 2 weeks for me

UPDATE:
So... a manager from RoadRunner Auto transport was 'kindly' enough to contact me today. She started this phone call with, " so you have been writing these reviews." Immediately I knew that this company did not care about my experience and only about their reputation. Then she accused me of lying. Then I told her that I've saved ALL text messages and call logs about my contact with the carrier as well as multiple complaint emails submitted through their website and chat logs from their website. She could not say anything more. What type of company calls a customer to accuse them of lying. Thankfully she eventually stopped accusing me of lying but only when I was on the verge of tears!
My interaction with this company has been toxic, unprofessional and just a complete nightmare. I will NOT be submitting a damage claim (my trunk is unable to be opened) because I want nothing to do with this company any longer. I've suffered enough emotional damage from this. Enough is enough.

How on earth these people have managed to get a 4-star rating on this site is totally beyond me. So far this has been a truly, truly dreadful experience with the main issue being the total lack of communication - from them and from their chosen carrier. If you use them, then be prepared to pour your personal effort into coordinating all elements of the shipment, fighting to get information, and, of course, putting your life on hold for the 48-hour period during which the pickup is overdue and you are waiting for them. They are quick enough to phone you selling insurance, but after that it's radio silence. Their website promises an online shipment tracker, but as far as I can make out that is just so that they can tell you that circumstances happen, delays occur, nothing in life is guaranteed and they are truly sorry. In reality, if you want information about your shipment then you are forced to chase them. If it's just "late" they'll tell you that everything is in hand, and that the pickup could take place up to 9pm, but that the shipper will call 2-3 hours in advance. Needless to say that didn't happen for me, and I ended up waiting in until 10 pm. Oh, and good luck contacting Roadrunner after about 5pm - I think they all go home, leaving their customers to flap around like landed fish. Fast forward 24 hours, and I'm still playing the role of shipment coordinator, customer service rep and customer all in one - no contact from the company until I instigate it, and this despite the abject failure of the night before. The collection is over 24-hours late, a cause for shame and humility for most organizations, but all in a day's work for RR. Their customer service people reiterate that life isn't guaranteed when contacted - well, that's good to know. Actually, the good news is that the people running their FB page got back to me timely to tell me that they are "just marketing" and I really need to speak with Customer Service. I ended up speaking with someone and THEN (surprise, surprise) I got a call from the carrier. They're very sorry (of course) and can't give me a time. I asked them to call back when they had a time, and then waited (like a fool) for 2 hours. ONLY when I personally called back the number from which I'd received that call and got through to customer service did I get an estimated time - still 4 hours away btw. Apparently they'd had problems with the brakes this time (I can't wait to see this transporter) and the driver had been trying to contact me - well, that's an outright bare-faced lie, and the guy or gal making that statement is a liar. As you can see, I'm delighted, and I will certainly be using RoadRunner for all my future transportation needs (and that, my friends, is sarcasm). AVOID LIKE THE PROVERBIAL PLAGUE, unless you suffer from an acute desire for suffering.