Robinhood

Robinhood pricing structure, the free commissions cannot be beat. That area they get 5 stars. However if you are an active trader, particularly an active options trader, many things you may be use to on other platforms simply are not available.

1- There is no way to export your trades to a CSV file. If you need an easy way to export to keep track of your trades in a spreadsheet, or for importing into another program like Tradelog for tax purposes, you are out of luck. They only have downloadable PDF statements. If you do not make many trades, this may be OK with you.

2- Their cancel/replace order is slow and cumberson. You have to close the original then scroll to the new trade you want to place and enter it. There is no lock to unlock to allow the bid/ask/natural/mid prices to update. This means you may need to close and reopen orders multiple times until you find a trade price that will be accepted.

3- Stock last price is not displayed in the options area when you are viewing your trades. Unfortunately you have to search for the stock. Because option decisions revolve around the stock price, this makes no sense to me.

4. There is no way to trade options as a market order. Sometimes you need to get in or out no matter the price, and you cannot do that on RH, though most other brokers have market orders for options.

5. No phone support and their email support is slow.

I filled out their form to create a new account. I disclosed my name, address and social security number which requires a lot of trust in a brokerage firm who I don't even know. Any brokerage website that refuses to let you log into your account after you create it is one to stay away from. I tried changing my password and was still refused the right to log in. As if this was not enough, they put my account on two-factor authentication without asking me first. The dialogue box first asks how you would like to be contacted. Then they offer no choice except to send a text message. They demand to send a text and refuse clients the right to get a voice message or an email. I had my cel set up so it does NOT accept text messages. Then I clicked the link for "I don't have access to this phone" (my only choice) and then it brings you to a screen that demands that you continue without logging in. When I clicked on customer support, I got an automated email that says they'll get back to me in three days. With no 24 hour support, no phone number, no physical address and no mailing address, and their refusal to let me log in, they already give me the creeps. Most brokerage firms have a 24-hour phone number and a mailing address in plain sight on their websites. They also offer the option of being contacted by either email, voice mail or text. Never do they make logging in an impossible and degrading task. After having disclosed my street address and social security number only to be abused by them, I am not sure if they intend to let me have a real account with them or if they're just data-mining me. I did look twice at the web address to make sure it was not fake.

Robin Hood turned on 2 factor authentication on my account. I retired and lost my company cell phone which was listed on my account. I contacted customer support and finally got ahold of them. I sent in the info they wanted but they would not accept it because of " visible accessories" what ever that is. I understand the need for Verification but most companies use information on the account. And do not understand why the need a clear picture of the back of my driver license.

In order to proceed, we need to verify your identity as the account owner. Please upload a clear selfie of you holding your government-issued ID using our secure portal.

Moving forward, we weren't able to accept the photos because you had visible accessories. Additionally, we do need a standalone photo of the back of your ID. This can be best achieved by placing your ID on a flat surface and ensuring all four corners are captured.

Your selfie must meet all requirements:
• Must include your full face with nothing blocking it
• No hats or accessories
• All four corners of your ID must be visible
• No glare on the ID
Both horizontal and vertical photos are accepted as long as all requirements are met. If you have any trouble with the process or questions for me, please reply to this email—I'm here to help.

You can't call them. You can email them, but they won't answer. This is the absolute worst customer service I have ever encountered. Buyer Beware.

I reversed two mistaken transactions and Robinhood held my money and blocked me from buying. NO Help

Title says it all, stay away. Only allowing sell orders is the epitome of market manipulation. To be named "Robinhood" is hilariously ironic.