website thubmnail of RootsMagic
How would you rate RootsMagic?
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Indiana
3 reviews
9 helpful votes
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RootsMagic 8 Scam
May 31, 2021

How many have been taken in by the RootsMagic 8 scam/vaporware? I was looking to upgarde my genealogy software so I bought into the lie that RootsMagic 8 would be released "soon" and buying version 7 would include the upcoming release. These people have been selling their v. 7 with a free license for a non-existant v. 8 for well over a year now promising a free upgrade "when available". They certainly took me for $30, and a year and a half later the promised upgrade is still just a rumor.

Date of experience: May 31, 2021
Texas
1 review
6 helpful votes
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RM8 - Any day now?
September 5, 2020

I have been waiting - as I am sure most Mac users have - for going on a year for the release of RM8. The Mac wrapper of RM7 has started locking up my Mac running Catalina. I have neither the time nor the patience to continue with ‘any day now'. Synium's MacTree 9. 1. 2 works fine and is actually available.

Date of experience: September 5, 2020
Florida
1 review
2 helpful votes
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Not for MAC
January 6, 2023

Don't bother if you want to load it it on a MAC. Total garbage, crashes and freezes up constantly. They're own support admitted the MAC version had known bugs but they sell it anyway. Criminal

Date of experience: January 6, 2023
Delaware
1 review
3 helpful votes
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The development timeline, poor performance and recent lack of updates betray a failed business plan. In an attempt to capture a larger share of the Mac market by updating a successful product the company has bit off more than it can chew.
It appears that Rootsmagic is little more than a garage operation with only 3 identifiable employees - far too few to support an effort of this magnitude. This was evident when they failed to appear at RootsTech - a premier marquee event for all genealogical software.
Their pricing history on previous versions (too low) has failed to accumulate sufficient cash to hire the manpower necessary to support this update. This has resulted in a delayed and disastrous product introduction which was partly rescued by a rapid series of updates. Unfortunately, the updates have slowed to a crawl and customer frustration has mounted. Its not clear that they can reverse this death spiral without a cash infusion to hire the required programmers.
Don't be surprised if Rootsmagic changes hands or, worse, ceases to exist.

Date of experience: July 28, 2022
Georgia
2 reviews
2 helpful votes
Follow Selma B.
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My favorite feature, beside the ease of use, is the "Tree Share." This feature gives me the control of what to accept and not accept for my research. Thank you, Roots Magic!

Date of experience: June 3, 2018
Australia
2 reviews
1 helpful vote
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Membership renewal
July 5, 2018

Excellent service nothing was any trouble. Good program and easy to use, recommend it to anyone doing their Family Tree.

Date of experience: July 4, 2018
Australia
0 reviews
8 helpful votes
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RM7 was great bnut RM8 is just garbage. Freezes all the tiem on the simplest of tasks and has to be killed in task manager or by rebooting. DO NOT BUY!

Date of experience: January 18, 2022
Indiana
1 review
1 helpful vote
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Thieves.
March 26, 2022

I had never even heard of Roots Magic before they charged my debit card. Nothing but thieves. Trying to get a refund.

Date of experience: March 26, 2022
Utah
2 reviews
5 helpful votes
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Great Program
August 27, 2018

I use this program often for housing my own family history records and it has always worked beautifully

Date of experience: August 27, 2018

Overview

RootsMagic has a rating of 2.2 stars from 19 reviews, indicating that most customers are generally dissatisfied with their purchases. RootsMagic ranks 6th among Genealogy sites.

service
6
value
8
shipping
4
returns
3
quality
7