I would give a zero star if that was an option. I think the best way to write this review is to include my latest email to the company regarding a purchase I made a couple months ago. I ordered a size 10 dress and they sent a XXL. I have sent 48 emails to the company asking for a refund or the correct size dress and they refuse to do anything unless I pay to return the dress myself:
This is my latest email response to them after they once again insisted that I pay the return postage...
This is INSANE!. We have been going back and forth for almost 3 weeks now with no progress toward a resolution and here is what I know to be true:
Your website shows a very pretty summer dress for sale in three colors. Under the picture of the dress are the product details that include a size chart that clearly shows that a US Size 10 is equivalent to a size L.
Based on the above information, I order a US Size 10 dress in yellow.
You email me shipment confirmation showing that a size 10 dress will be delivered. I receive the dress and it is a size XXL.
Despite providing all of the above proof, you insist that I purchased a size XXL dress and refuse to refund more than 35% of my money or pay to have the dress shipped back to you.
Elsewhere on the same page, your website shows conflicting information regarding sizing, further making this whole fiasco your fault.
If you continue to refuse to admit your mistake and refund my money, I am out less than $20.00. You, on the other hand, are losing hundreds, if not thousands of potential customers as I continue to post these email exchanges on social media, submit negative reviews on consumer review websites and warn everyone I know NOT to purchase anything from you based on this experience.
Nowhere on your web site does it show that you ship out of China. If it had, I would never have placed an order in the first place. The fact that you can even consider that a US10 is comparable to a XXL shows me that you should not be selling in the US because you know nothing about US dress sizes. You also do not adhere to the same rules of customer service that the US is known for and proud of. In fact, this is the worst customer service I have ever encountered.
I refuse to succumb to your insanity and accept your insulting offer of 35% refund as I know that I am 100% in the right and you are entirely wrong. I am still requesting a 100% refund and if you want the XXL dress returned, you will need to pay for the postage as I ordered a size 10 (L) not an XXL.
Don't!!!!!!!!
I can't wear the dress they sent because they sent the wrong size