02/22/2024
Hi
My name is Shafiullah Khatri I have permanent disability I lives in California I am visiting now Sugar land Texas I am using wheel chair scooter for my mobility.
On 02/22/2024 I went to your store in Sugar Land for shopping I was surprised to enter in your store there is not accessible door your entrance door is manual which I need to open my self I purchased few items in your store there is one counter which has disabled sign to access people with disabilities so I went to that counter but the cashier of that counter even she had n other customer when I had requested er please attend me for payment but she refused me and she said from que when I asked her that counter shows to access for people with disabilities he said sorry go to que when your number will come than you can pay I had trolly and I need to manage my scooter too it was very hard for me to handle trolly and my scooter.
I asked from the store Manager but he was very rude and said to me we can only attend by que when I indicated him there is wheel chair sign at counter then why you not attending me but he refused me very rudely and they were laughing on me.
This is my humble request and complaint to you kindly make your entrance door automatic or at least with push button so people with disabilities can enter independently and enjoy shopping.
Kindly educate your staff regarding dealing with people with disabilities so they can pay as earlier as possible and other people who are in que will not get disturbed,
Regards with thanks
The details of my visit at your store are as follows:
Ross
Sugar Land Texas *****
Receipt number
0353-03-9938-4053-3
Tender Detail #:1-01-0-10-******
Date: 02/22/2024 5:46:33PM
Shafiullah Khatri
1415 Broadway #206
Alameda CA *****
*******075