Rover

They are a nightmare to deal with. I boarded this demonic dog who had severe separation anxiety and would destroy anything it saw. Constant howling, whining and barking followed by destroying items. I called the owner and Rover support and had zero help. Rover basically told me to stick through the entire booking. Then later that night the owner decided to pick up the dog before discussing it with me. She then modify the booking 7 hours before its completion and got a refund. I looked after the dog and lost earning for that day. Rover says its policy so sitters take a loss. Bottom line is you are better off finding jobs on fb or craigslist. They don't take a cut and you don't have to go thru the bs

My sitter is fine, however I have had problems with their all from the beginning. I have had Rover for two weeks. I have wasted hours trying to get them to fix the app so I can leave a tip, it's frozen. Rover's response has always bee giving me long instruction on how to trouble shoot. None of the instructions work.

Everyone is talking bad about rover. I have had a mixed experience. First of all, people have lives, things happen, so Yeah we are going to cancel on you sometimes. Sometimes your dog's are also very very bad dogs and bite people too. I have met my best friend who's a dog using this app, but the other 3 dogs have been BAD BAD BAD. 3 boy dogs, 1 was extremely humpy and couldn't be let into our house with our girl dog. 1 could barely walk because a fused spine and another now is biting and barking like mad for 4 days straight. So, I would meet the dog first and let him even stay one night in advance to meet each other? I feel a lot of these issues would be avoided if 1. They had back up sitters 2. Insurance or even a Pound to call if the dog is bad 3. A vet 4. Everyone LIES and says they have a good dog

I was looking for a cat sitter and sent requests to quite a few sitters. Some sitters did not respond while others took over 2 days to respond. I had to enter a credit card information before I created a request. Each request to a sitter would saved but I could not delete or cancel it. The calculation of cost was very confusing as well and I was lured by prices as low as $10. Rover.com adds a fee for their service in your bill. Each sitter can also have a "holiday" rate which will surge certain charges. You will have to look carefully at the dates they are available. I had to end up getting a relative to cat sit for me instead. I am very disappointed with Rover.com

I had sitter Kim S booked for a week long Christmas sitting job. I spent $40 on a daycare in November so Kim S could make sure my dog would work in her care/ with her dog. The day before a was do to fly out, I received a cancellation notice. Said landlord troubles and couldn't care for all the dogs she had booked. I suspect my spot went to highest bidder. Why wait until the day before to cancel unless a late breaking pile of money showed up. Will NEVER book through Rover again.

Booked what appeared to be a younger girl in our area. Schedule said she was available. I contacted her, and nope, turns out she works a full time job. Then said she is available on weekends. Okay, booked her for the weekend. Got a text today, a month before we are supposed to leave, and suddenly she has a family emergency that she will need to be out of town for. How nice. I found a neighborhood lady on Nextdoor. Sounds like I dodged a bullet by having the girl from Rover cancel on me. Based on what others have to say

The Rover walker dropped the dog's leash, he ran into the woods at the Grand Canyon, and was eaten by animals. We found his bloody harness and leash in the woods two days later after we rushed home from our excursion to search for him. This happened on March 18,2019, on only the second dog walk. The walker is obviously not trained properly on holding onto a leash (he was a 9 pound chihuahua). Our hearts are broken and we would never use them again.

I'm a new dog walker/sitter, on a long hold for a supervisor at rover.com, after speaking with two silly script-reading robots. They tried to stiff me on the full weekend I sat for three dogs, by paying me for one day only. Now, back at the same house, where I'm having to do ALL the book-keeping for them. What is the point of using an agency? Would I recommend rover.com to other walkers/sitters? NO. At the least they are amazingly incompetent, at the most dishonest. And, I had to pay them $35 for a background check! What a chump was I.

4 different carers but all with same poor level of communication whilst attempting to make a booking for an overnight stay in the carers dwelling. When I complained about them, two of the carers suddenly responded with different excuses as to why they could not respond all day. And one even threatened to report me for saying that the level of communication was atrocious. My advise is pay a little more money or in some cases the same money and book a really good doggy boarding place

While the site/app is helpful in finding a sitter, it has no option for hourly sitting in your home (i.e., "come hang out at our house with our dog while we go out to dinner.) The cost of the sitters is exorbitant because Rover takes a huge chunk of the rate. They also add an additional fee. I avoid using it as much as possible.

Complete rip-off for dog-owners and dog walkers. They take 50% of the money you pay up front. Walkers can show up or no show. There is no accountability after you pay up-front for services. Do not believe their "guarantee" of service, it is total load of crap. The people I'm sure have good intentions of working but zero incentive to follow through because they are paid up front and paid less than they should be for the job since administrators for Rover take all the money. Hire them and pay outside of Rover if you use it at all.

I am appalled on how greedy Rover is. They charge 15% of the booking cost PER DAY. So my dog sitter agreed to charge me £20 a day as I need to have my dog full time, 5 days a week, on day care. So in a month with 22 working days Rover wants me to pay £66 just to book. I have never seen or came across such a greedy service provider. I can understand to charge a % on the booking. But per day? And when you read their Guarantee there are a lot of exclusions. So for £66 which is double to what I pay for my dog insurance you are hardly covered. Very disappointing.

I got fast responses from two dog sitters. One said she just realized she was not going to be home that weekend I had requested a sitter, the other said she was reviewing her messages and would get back with me later that day...of course I never heard from her.
Don't even waste your time filling out the information.

They stole my informationand charged by credit card. They refused to help. They claimed their fraud department "doesn't do phone calls." They are the least honest and least reliable company in America. Please go somewhere else! Anywhere!

In July as a result of the Rover Pet sitter, my home was broken into by her friend while caring for my dog. He then emptied the contents of my refrigerator covering my kitchen floor & expensive antique rug (ruined). He destroyed my son's room, broke my printer, urinated and defecated (#2) on my kitchen floor. The trauma is still impacting my dog and terrified my son. The sitter's friend was recently arrested for this and assault on a female. Rover settled a portion of my claim but refused to settle the balance. I strongly recommend against ever using Rover, and they did not do everything needed to remedy the terror and destruction on my home.