RoxyReviews 62

Roxy is a full retail swim fashion site that show some nice products. They retail their goods at Macy's and other retailers around the country. I chose to use them for the purchase of a matching wet suit jacket and wet suit capri for my wife when she paddleboards here in the colder lakes in Northern Ca. I went to the site picked the item and size and they showed in stock. I ordered them and added a hat to match and paid 19.99 extra for one day shipping.
First... one day shipping is one day from whatever day they decide to box it up and get a label. Secondly they send only part of the order and cancel the remainder with no explanation on the email receipt that came as the truck stopped to drop the shipment at my house. The email receipt just said cancelled on half of the order. I called them. Got disconnected when they forwarded a call to a supervisor as that person could not pull up anything on my order at all on her computer. After speaking with the supervisor I was told that i could send the product back but she could not get me a return authorization as it had to come from someone I would not be allowed to talk to at Quicksilver the corp offices in a few days. I could not have a reference number to the call but did get her to send me an email to show we had talked. I asked her why as a full retail online store it did not have the courtesy to call and see if we could pick out something in stock and save the sale I was told "we just don't do that here". I usually have good luck on line and i don't just look for the low priced leader. I was in search of a matching set for my wife and obviously this was the wrong way to get my wife something nice and on time for her birthday. These people need to update the systems they use and then remember how to take care of customers.

Maybe they will figure this online thing out someday. Until then they should regroup.