Overview
SaberForge has a rating of 4 stars from 258 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SaberForge most frequently mention customer service, high quality and star wars. SaberForge ranks 1st among Swords sites.
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Took a little while to get here but I got exactly what I was hoping for. It works well.
Beautiful saber with impressive electronics. Blows my other ones out of the water for sure. Long live Mandalore!
My fiancee and I both ordered customs sabers, one order on May 15 and one on May 16. We needed them to shoot our engagement photos, which we planned on doing sometime in July, and mid-May seemed like a reasonable amount of lead time. When we hadn't heard anything by July 13, I sent an email to *******@saberforge.com to ask for an update. I received a response back on July 19, saying that there had been an issue with the custom finish for my saber and an issue with the pommel for my fiancee's. After some back-and-forth, we agreed to swap out the pommel for one that was in-stock, and Saber Forge gave us a $25 gift certificate so we could get the pommel she originally wanted, once it was restocked. We finally received an update that the order was ready and being sent to "quality control" on August 6.
This is where things started to get extra frustrating.
My fiancee's saber was eventually delivered on August 17. She had ordered a crossguard saber with a red day blade set. What arrived was a set of red crossguards, a red primary blade, and a clear primary blade, but no clear crossguards. We immediately contacted Saber Forge to request that the clear crossguards to be shipped with our second saber and asked for an update on that order. On August 26, they responded to confirm that the crossguards had been added to the order and that my saber was with "quality control" and would ship within 5-15 business days.
That was a month ago, and that was the last I heard from them. Their website gives a lead time for custom sabers of 10-14 weeks. It has now been four months, and I have no idea if or when I will receive my order.
This was my first time getting a scratch and dent box and I was very satisfied with the contents.
Well organized
A bit slow shipping
But the product is so satisfying
I recommend this shop to my friends
The build is really solid, the craftsmanship is amazing, like almost nothing I've seen in dueling lightsabers
I will add one caveat to this review. If you payed for something and didn't get it the customer service is great, or if you try to upgrade your order like electronics, they are fast and very helpful. If not, it feels like they could give a $#*!.
So I did the custom powder coating on my saber with very specific instructions on where I wanted the powder coating. I also paied to upgrade the electronics in the saber to have sound. I received the entire handle powder coated and no sound electronics.
When i reached out to the customer service I received no help till replied to the emailed the person who helped me with my electronics upgrade (I was desperate at that point 3 days after receiving my order.) I was promptly told that the powder coating i received is what i payed for and they didn't do custom masking for powder coating. The electronics package was quickly sent out after i informed them i didn't get the sound electronics. I was still upset with the powder coating and provided examples of what i wanted on there website that had color from powder coating, black in the recesses and silver metal from the base handle and was told that the examples i was talking about were older models with pices that either came out or off of the handle which is why they still had silver on them. Which i think is a cop out and false advertising. I even asked about the fact that I put spacific instructions for something they didnt do why was I not contacted about it do see if it was what i really wanted or if that could be refunded from my purchase. I was given no answer.
In short don't expect much from customer service unless you didn't get something you actually payed for. Only reason I gave the 2 stars on satisfied with the product is because after I got the sound board I payed for the saber is really cool and it allows me to overlook the powder coating a little. But overall im dissatisfied with the product and customer service experience.
I love Star Wars, the SABER IS AWESOME!
However any instructions of use, too bad, we have to manage alone...
HAIL THE EMPIRE!
I have a few sabers from Saber Forge and I am happy with all of them. This is no exception..
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members