Sailrite

I can't say enough good about the Sailrite Ultrafeed LSZ or their exceptional customer service. I have a suite of Baby Lock sewing and embroidery machines, all domestics, including the Sashiko, but I needed something that would plow through multiple layers of pleated cotton and flannel for making masks and also something that would handle marine vinyl like a champ, and boy did I find it! This machine is a WOW! For someone like me who has never worked with a mechanical machine before there is a slight learning curve but it is a very short one that is shortened further by the plethora of online instructional videos hosted by Matt and his team at Sailrite. Between the instruction book that is very logical and easy to follow and all of the videos broken out by subject you are never at a loss for support. This is not to mention the friendly, capable support you can get by calling during business hours. But this is only part of the wow experience.

I had been mulling a Sailrite for years; despite my love for my other machines there was always something about these machines that drew me in. The walking foot was the main feature for me, and the zigzag capability. So by the time I was ready to make my move I was pretty clear about what I wanted. I called on a Tuesday morning, was greeted by a very capable woman who answered the few questions that remained after all of my research, and placed my order for the machine (Premium package), the industrial table, a bunch of the UV heavy thread, extra needles, and bobbins. She advised that orders usually take three days to process. Low and behold, four hours later I received an email from UPS indicating that my order had shipped! By Thursday afternoon, barely more than 48 hours after placing my order, the entire order was stacked in our foyer! Absolutely incredible customer service in any environment, let alone our trying Covid conditions!

If you are on the fence, wondering if Sailrite is all that it's cracked up to be, BELIEVE THE HYPE! Buy without reservation.