I usually am a logical and understanding customer. But what happened with my recent orders is beyond imagination!

Problem 1:

For one of my orders they sent me a wrong item. I ordered the Diane von Furstenberg New Jeanne Two Wrap Dress (Linked Chain pattern). Instead I got a Diane von Furstenberg Reina dress in same pattern. It was not a warp dress at all. So I called the customer service who told me to go to a store and make an exchange. When I protested and told the person that it was not my responsibility as it was an error on their part, he told me that FedEx will come and pick up the wrong item and he will place the order for my original item. When I received the new order confirmation email, I saw he charged me for shipping even when it says on SaksOffFifth website that any order above $99 is shipped free with a code. I had to call back again and get it removed. Their own customer service providers do not know the rules of their own company! He could see in my original order that I did not pay shipping. Why would he charge it again? Why do I have to call multiple times to get the right order? Now I have to stay at home and wait for the wrong item to be picked up by FedEx. Would you for pay such incompetent service? Oh and by the way, FedEx never showed up on the specified day. I had to run after a delivery truck and get the driver to check if he has a pick up order. He first said no and after 5 minutes of arguing with me he finally checked and found out he actually did have an order to pick up! Isn't it fun?

Problem 2:

For another order, the Alice + Olivia Elisa High Neck Ruffle Blouse came with the safety device attached. So it's pretty much unusable! The customer service provider told me just go to a store and get it removed. I was not offered an apology or anything Do they think my only job is to place and receive orders from SaksOff5th? I paid for a service and I expected to receive what they promised. Why do I have to go to a store, which is 20 miles away from my house, to get it removed?

They do not train their people to cut cost. Their greed for growth in revenue should not come at a cost to the customer.

This was my last order from SaksOffFifth. I will never buy anything from them.
Thank you for nothing!