Scandinavian.airline

Once a year I fly to Sweden to visit my son and grandkids, this time I bought my ticket from SAS (Scandinavian Airline) to fly from Los Angeles to Copenhagen and Stockholm, and it didn't start well, in our boarding pass there was no info indicating the gate number for our connecting flight but the terminal was said to be #3, upon landing I think we only had around 15-20 minutes to get to the terminal 3 which the walking distance from arrival gate to terminal 3 is more than 25 minutes walk. The walkway is congested by many people from all over the world looking for their gate etc. and nowhere was the gate number to be found we started asking SAS uniformed employees and they all answered us saying " They don't know because gats are changing all the time". So we approached the SAS information desk while asking the transportation desk if they knew which gate was our connecting gate to Stockholm, their answer was the same as before. So went to the SAS info desk, but before that, we had to get a ticket with a number on it saying that we needed to wait for our number to be called, I have to mention here that only two SAS employees were present at the info desk, while one in front and the other in the back almost to not being visible to answer a question that passengers as us usually have, while waiting we heard our name saying that the gate will close in 3 minutes, here please pay attention the announcement without saying the gate number. Either way, we couldn't make it because the walking distance from the SAS info desk was another 7-9 minutes to terminal 3. After waiting for a few more minutes the front SAS employee said: "The gate was closed now so we had to buy a new ticket for the amount of 360 dollars". We had no other choice but to pay the price which sometimes I think is professionally created to milk the passengers and that was the beginning of yet another Not flying SAS anymore and not recommending it at all.

Please pay attention: While at Stockholm Arlanda Airport flying to Copenhagen for a flight back to Los Angeles and for being sure we approached the SAS info desk asking for the gate number at Copenhagen Airport connecting flight to Los Angeles, wait for it, we had to take a number and wait when it was our turn and after looking at her computer we were told that the gate is E22, she even writes that number on our boarding pass, while flying to Copenhagen the Pilot announced the gate as E124 here, the different are 122 numbers in between which makes me wonder why SAS info desks making such mistakes, for god sake its called INFO DESK? Now the second part of our journey with SAS has become more interesting than the first part, while at Los Angeles (LAX) collecting our luggage we noticed that one of looks like someone desperately having a mental episode and wanting to hammer something close by and that was our luggage closest object to hammer on. You see the photos, that's what happened to our luggage. We have complained to SAS, about what is called "customer care" which I think is the position occupied by "very loyal" to SAS to say NO for any reasons or no reasons at all, we have asked to provide a LETTER HEAD indicating the name of the store, phone number, the address and method of payments and the amount which makes me wonder, with such letterhead, SAS is going to call or write a letter asking for all and every question that they have from that store? My answer was, that we bought this luggage while visiting a family member in London England, so if SAS seriously wants to have such letterhead please send me a return ticket with accommodation included to London I will contact the store for such a document, finally I was informed in accordance to the law we were told to provide a Picture of the website selling such luggage and SAS have to accept it as all and every question they have been asking, now it's been over a month and still waiting for an answer about the damages and possibly to be compensated by the company, now 12 days ago I received from SAS customer care center an email mentioning that: they are going to reduce the total cost of luggage by 15% from the original price and they will post the amount back into the original payment that wa credit card within 7-9 days, as said that was 12 days ago. Such a way of handling what is called "Customer Care" simply means denied or prolonged as long as possible for the customer to forget and possibly forgive, as I understand it there are many people out there facing the very same problem with this or other airlines, so please do your research and fly with ones that have a minimum of 90% of customer recommendations, otherwise, airlines are and going to withhold your rights.