Every month it takes almost ANOTHER month before you will receive your shipments owing to over 10 days before they will even process the order AFTER they charge you and a slow shipper with multiple delays and redirects. The packaging is also quite shoddy.

Customer service is generally very poor and is filled with circular, scripted excuses rather than results. However, once in a while you connect with a gem.

The selections are limited (I certainly don't have 400,000 choices and they don't change if I update my scent profile nor can I find much by search). Their selection doesn't include many well-known, popular scents/lines and most they do have I would never buy if I smelled them in a shop. I have dozens I will never wear and no good way to pass them on to others or even store them. If you want the better scents, they add 30% "premium" upcharges even if you have their most expensive subscription. And they only give you one free case and then want to ding you for more no matter the level of subscription, frequency of shipments, or added orders. I guess you really only need one case but it seems like a small thing they could do to encourage loyalty and better branding exposure.

Searching for various scent profiles to identify the categories I like best, I've placed additional orders between my monthly shipments and spent quite a lot of money. There are never any promos that would be of interest to me and the inventory is heavy on newer lines that flood several offerings. When they do this, most don't have any reviews and often smell cheap, overly fruity, or very similar to one another.

Fragrance is highly personalized and your body chemistry can react differently from others'. Scentbird does try to give you information to choose the occasion in which you might wear something and the notes you can expect but you can't always tell if the scent is even intended to be masculine or feminine before you receive it. I also find the scent profiles limiting when asked to review and thus the categories tend to be unreliable. The audience (and therefore their reviews) appears to be generally very young and unsophisticated.

Scentbird tries to strike a balance between those that want to experiment or can't find scents locally and those that would like to try before making a large investment. Make no mistake, though, they make a fortune from rebottling these fragrances and most are cheaper, less intense eau de toilettes, not parfum.

Bottom line: I don't feel valued as a Scentbird subscriber.