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    Scentbird

Scentbird

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Overview

Scentbird has a rating of 2.4 stars from 983 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Scentbird most frequently mention customer service, credit card, and phone number problems. Scentbird ranks 20th among Subscription Shopping sites.

  • Service
    378
  • Value
    370
  • Shipping
    368
  • Returns
    222
  • Quality
    345

This company responds to reviews on average within 8 days

Positive reviews (last 12 months): 28.3%
Positive
17
Neutral
5
Negative
38
View ratings trends
200
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How would you rate Scentbird?
Top Positive Review

“I found my supplier”

Rovivans S.
6/6/24

Before, I was used to buying perfumes only when I travelled, thinking that duty-free shops had the best offers. Now, I realise that Scentbird is the best store for perfume or cologne. They have regular promotions and offers that you can really get a nice perfume at a bargain price. I have bought it already a couple of times, one for myself, and few as gifts. The quality is good and I am satisfied with it. They have wide range of options, and the website is quite good too, so you can easily explore the products online. I recommend!

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Top Critical Review

“DKNY- BE DELICIOUS”

Marisol R.
10/18/24

I wasn't happy with this perfume. The scent was very strong for my liking. I like fruity scents and fresh and clean scents but this one was too empowering. I did not like the scent. This one was not for me.

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Reviews (983)

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Reviews that mention popular keywords

customer service (150) scent bird (52)
Thumbnail of user rosemarys135
Maine
1 review
0 helpful votes
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September 23rd, 2020

They charged my credit card 3 weeks ago but still haven't shipped my fragrance. They blane covid and I blame myself for getting sucked in. Save your money

Thumbnail of user tiffanym914
New York
1 review
0 helpful votes
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February 1st, 2023

I was very excited to finally subscribe to this monthly service as I don't really get the chance to sample new fragrances as they as soooo expensive but I was ONLY 2 months into my service when I received a small tube of Scentbird brand lotion and although it has a nice fragrance it is NOT something that I wanted let alone thought was worth the $18 plus change that I paid for it...I noticed that this month is a candle? I REALLY just want NEW fragrances and that alone...not interested in ANYTHING Scentbird brand or ANYTHING but fragrance...the 2 scents that I did receive were AMAZING but please just stick to those!

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Thumbnail of user jessical541
Jessica L. – Scentbird Rep

Hi Tiffany, so glad to hear that you loved the fragrances you did receive ❤️ And rest assured that as a subscriber with Scentbird, you have full control of your queue and what you'll receive in your orders. You absolutely can edit and re-arrange your queue to your needs Just keep in mind to make queue adjustments before it gets locked for the month (a day prior to your billing date)

Thumbnail of user paigeh90
India
10 reviews
2 helpful votes
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August 31st, 2021

Scentbird is one of the best investment i made. Good collection of scents and i love them. I receive quite a number of compliments thanks to this unique scent.

Thumbnail of user jessical541
Jessica L. – Scentbird Rep

Thank you for your love and loyal support, Paige ❤️ We're thrilled to hear that you enjoy trying out the scents that we offer.

Thumbnail of user lorif425
Washington
1 review
0 helpful votes
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August 20th, 2020

Did not like it products. Scent didn't last. Both my daughter and I used the perfumes and she said the same thing. We were both very disappointed about products.

Thumbnail of user jessical541
Jessica L. – Scentbird Rep

Hi Lori, thank you for your honest feedback. Scent longevity depends on your body chemistry and physical activities within the day plus you may have selected an Eau de Toilette (lightly scented fragrance). Authenticity is something that we take very seriously! If you have any questions or concerns, please email us at socialsupport@scentbird.com. We're happy to help!

Thumbnail of user tamaram103
Maryland
1 review
1 helpful vote
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October 15th, 2019

WARNING! STAY AWAY FROM SCENTBIRD.COM! I WAS CHARGED DOUBLE FOR MY MONTHLY SUBSCRIPTION! WHEN I CONTACTED CUSTOMER SERVICE THEY STATED THAT I SETUP TWO MEMBERSHIP SUBSCRIPTIONS. I TOLD THEM I DID NOT! I ONLY HAVE ONE ACCOUNT. THEY TREATED ME AS THOUGH I WAS LYING! WHY WOULD I SETUP TWO ACCOUNTS FOR MYSELF IF I'M ALREADY PAYING FOR ONE? I BATTLED FOR THREE DAYS WITH SCENTBIRD.COM TO RETURN MY MONEY TO ME! THEY WANTED ME TO SHIP THE UNOPENED PACKAGE TO THEM AND PAY FOR SHIPPING AND HANDLING AND THEN THEY WILL REFUND ME MY MONEY! UNEXCEPTABLE! THAT'S MORE MONEY COMING OUT OF MY POCKET! WHEN I NEVER EVEN SETUP A SECOND ACCOUNT! EXPLAINED THIS TO SCENTBIRD THEY STILL REFUSED TO REFUND ME MY MONEY! I WOULD GIVE THEM ZERO REVIEWS IF I COULD! THE BETTER BUSINESS BUREAU WILL BE GETTING A NICE REPORT ABOUT SCENTBIRD.COM!

Thumbnail of user jessical541
Jessica L. – Scentbird Rep

Hi Tamara, thanks for taking the time to bring this to our attention and we truly apologize for the inconvenience caused :( We hope that your concerns were already resolved by out team but if not, please send us an email at socialsupport@scentbird.com so our team can make the necessary actions to your account. Thank you so much for your patience and understanding and we will definitely use this feedback to make our communication and processes better. Thanks for bearing with us!

Thumbnail of user christinaa282
Texas
1 review
0 helpful votes
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January 20th, 2021

Scentbird has made it SO easy to Try out so many new fragrances or ones you haven't tried before. It's inexpensive and you get to. Choose what fragrances you want each month!

Tip for consumers:
The hardest thing is choosing what you want to try next.

Products used:
Fragrances chosen by myself

Service
Value
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Quality
Thumbnail of user jessical541
Jessica L. – Scentbird Rep

Thank you very much for your amazing review, Christina! ❤️ Thanks for sharing your rating with us and the community.

Thumbnail of user brittanyb480
Louisiana
1 review
0 helpful votes
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August 22nd, 2020

I wish the cases were much cheaper than $10. I don't pick good smelling perfume, I haven't liked one yet. But the site is good. I just think its little over priced

Thumbnail of user jessical541
Jessica L. – Scentbird Rep

Hi Brittany, thank you for your honest feedback. I'll definitely pass it on to the team. We'll be happy to chat and see how we can make your experience better. We definitely want to be sending fragrances that are perfect for you. Please send us an email at socialsupport@scentbird.com and a member of our team will be with you shortly. Thank you!

Thumbnail of user rebeccak517
Ohio
1 review
0 helpful votes
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October 15th, 2020

I do not wish to keep my subscription. Please cancel my membership. I have returned all but my first order. I no longer want to receive any more from you. Thanks Rebecca.

Thumbnail of user jessical541
Jessica L. – Scentbird Rep

Hi Rebecca, if you still need any assistance, kindly email us directly at socialsupport@scentbird.com, and one of our team will be with you within 24 hours. Thank you.

Thumbnail of user mikhails28
Mississippi
1 review
0 helpful votes
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December 31st, 2020

Overall I think that scentbird is a great website to purchase perfume, it's a lot of people that can't afford the expensive perfume but like to smell good for a cheaper price.

Thumbnail of user jessical541
Jessica L. – Scentbird Rep

Thank you so much for your positive review, Mikhail! We really appreciate you ❤️

Thumbnail of user caseyp103
Colorado
1 review
0 helpful votes
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August 9th, 2020

Y'all took 20 from my one card and now y'all took 40 from my other cArd what the $#*! for and what the $#*! am I going to get for 60 $#*!ing dollars $#*!ing bull$#*! I don't want to be a customer no more and I want all of the money y'all took from yall

Thumbnail of user jessical541
Jessica L. – Scentbird Rep

Hi Casey, I'm sorry for the frustration caused. If you still require assistance, kindly email us at socialsupport@scentbird.com and we'll get everything straightened out ASAP. Thank you!

Thumbnail of user karlaj62
Pennsylvania
1 review
0 helpful votes
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July 23rd, 2021

I've been receiving fragrances from scentbird for quite a few months and I can tell you they never disappoint I'm always looking forward to my scentbird packages and I would recommend them anytime if I could give 10 stars I would I love them and I'm sure you would too ……. DEFINITELY GIVE THEM A TRY YOULL BE HOOKED!

Tip for consumers:
JUST BUY IT!!! I wish I had tried them out earlier

Products used:
I use all products

Service
Value
Shipping
Returns
Quality
Thumbnail of user jessical541
Jessica L. – Scentbird Rep

We are so grateful for your kind words, Karla! ❤️ Thanks for sharing your review with us and the community!

Thumbnail of user briannag64
Alabama
1 review
0 helpful votes
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September 7th, 2020

I absolutely love this subscription and try to preserve for as long as possible I now have them everywhere and love being able to pick out a high quality spray to fit where I'm going

Thumbnail of user merryb44
New Jersey
2 reviews
0 helpful votes
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February 17th, 2023

It is hard to choose a fragrance by the description online, and to guess if it will work on your body chemistry. The cost of $15.95 a vial is a great buy if you love the perfume, but a waste of money if you can't wear it.
The case costs $10 a month extra, and the new vials are hard to use without it. The new vials tend to leak more easily than the old ones too. I do my best to choose ones I think I will love, but end up giving away or throwing away most of them. When you find one you love it is great, but you can't reorder the same one again. The whole purpose of this is to try lots of different perfumes. But if your body chemistry is not compatible with them, it is a way to spend money on things you can't use. But when you find one you really love, you have a few weeks of enjoying it, but can't reorder it again. The purpose is to keep you trying new ones every month. If you are not willing to waste some money on things you don't like, to find one you do, this is not for you. It is a fun thing when you find a good one, and you get to indulge in a perfume you would probably never buy, for a month or so. I have found I am allergic to some of them too, but there is no guarantee or replacement if you can't wear it. I just pass it along to someone else. I don't smoke or drink, so it is my indulgence each month, and when I find one I really love, it is fun to wear a designer fragrance for a while.

Tip for consumers:
If you are willing to spend the money each month on a total risk that you might like or be able to wear a perfume, this is for you. If you are not willing to waste money each month on something you may hate or be unable to wear - don't do it. Start with one or two cases, and just get vials. Switch them out. Don't carry an uncased vial - ever - in your purse. No guarantees , returns, or exchanges - know that in advance. This is a not a sure thing, but sometimes it is really a great fragrance

Products used:
I have a monthly membership to the perfume vials, and I get to use their list online to choose the ones I want for each month. I also have to buy the cases to use with them, because they are not easily used without a case.

Service
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Thumbnail of user jessical541
Jessica L. – Scentbird Rep

We really appreciate your positive review, Merry ❤️ Kindly note that with Scentbird, you've got help via scent quiz, smart suggestions, and your favorite notes to pick the perfect fragrance for yourself! We offer (1) one-time courtesy replacement for disliked fragrances, so for those who're interested, customers can contact us via our social media channels or email: support@scentbird.com. We're here to help!

Thumbnail of user tiffanyn121
Tennessee
2 reviews
0 helpful votes
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November 25th, 2020

Wonderful variety of scents and for men or women... I get mine and my partners smelly goods from this site and pay practically nothing for them. Its wonderful!

Thumbnail of user jessical541
Jessica L. – Scentbird Rep

Thank you so much for taking the time to leave us this amazing review, Tiffany! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Thumbnail of user amandam1926
Illinois
1 review
0 helpful votes
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November 15th, 2021

I love treating myself with perfumes. My problem is that I have a hard time deciding/committing to a full size fragrance. This is a perfect way to try for a solid month before buying a whole bottle.

Thumbnail of user jessical541
Jessica L. – Scentbird Rep

Thank you so much for taking the time to leave us this amazing review, Amanda! We're so pleased to hear that you're enjoying your subscription!

Thumbnail of user juanm498
New York
2 reviews
0 helpful votes
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October 22nd, 2020

I do reallg appreciate the variety of Scents and fragrances that are available to each and every month. I will definitely be recommending this to friends & family.

Thumbnail of user jessical541
Jessica L. – Scentbird Rep

We are so grateful for your 5-star review, Juan. ❤️ Thanks for sharing your rating with us and the community.

Thumbnail of user onin1
Pakistan
9 reviews
1 helpful vote
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January 20th, 2021

I've a extraordinary and terrific enjoy with you and i revel in your fashion of work and you are the most truthful, however due to your patron's bad behaviour, i'm not pleased with you.

Thumbnail of user jessical541
Jessica L. – Scentbird Rep

Hi Oni, we're sorry for any frustration caused. If you need any help, please email us at socialsupport@scentbird.com, and one of our team will be with you shortly. Thank you.

Thumbnail of user brendaj432
Wisconsin
1 review
0 helpful votes
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October 8th, 2020

I am loving these new scents. Each one that I receive is an eye opener. I never would have tried them on my on. I highly recommend scentbird. I'm loving me!

Thumbnail of user jessical541
Jessica L. – Scentbird Rep

We are so grateful for your 5-star review, Brenda. Thanks for sharing your rating with us and the community. ❤️

Thumbnail of user marys2943
Georgia
1 review
0 helpful votes
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March 15th, 2021

I absolutely love scentbird. I am able to try out different fragrances without having to spend a lot of money. So far every fragrance I have received I have really liked.

Products used:
All my fragrances.

Service
Value
Shipping
Returns
Thumbnail of user jessical541
Jessica L. – Scentbird Rep

Hi Mary, we really appreciate your 5-star review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Thank you! ❤️

Thumbnail of user loyalc28
Kentucky
1 review
0 helpful votes
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November 16th, 2021

I have ordered a few colognes and most of them were amazing. My favorite was Versace Eros and Sexual Noir. I will definitely buy more and I will recommend to others.

Tip for consumers:
Best sellers are always a fail safe if you can’t decide on what you want.

Products used:
Cologne

Value
Shipping
Quality
Thumbnail of user jessical541
Jessica L. – Scentbird Rep

Hi there, I'm delighted to hear that you're enjoying your experience! Thank you for sharing your feedback! ❤️ We appreciate you!

Thumbnail of user kandylunsford
Tennessee
1 review
0 helpful votes
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July 4th, 2023

I love being able to get designer fragrances to try each month. The price is great and the fragrance lasts me a month sometimes more. I am so happy I tried this and will continue to subscribe to it.

Products used:
Versace, Dolce & Gabbana, Burberry,

Service
Value
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Thumbnail of user jessical541
Jessica L. – Scentbird Rep

This comment means the world to us, Kandy! ❤️‍ Helping our customers explore the world of fragrances and find delicious scents is all we hear for! And it’s so great to hear that we accomplished this mission for you! Thank you for sharing!

Thumbnail of user kristink324
Pennsylvania
1 review
0 helpful votes
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July 27th, 2023

I took a survey and was told I would receive an item from this company, and they are withholding the item from me unless I enroll in a subscription which I was NOT informed through a separate entity that I would be required to do

Products used:
none because the company denied my free item

Service
Value
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Thumbnail of user jessical541
Jessica L. – Scentbird Rep

Hi Kristin, this message sounds concerning! Kindly note that Scentbird is a fragrance-sampling service that operates on a recurring subscription basis. We do not hold surveys or giveaways of stand-alone products. Could you please email support@scentbird.com so we could look into this situation closer and see what survey you're referring to and who offered you this deal? Thanks ahead!

Thumbnail of user joshuag135
New Jersey
1 review
2 helpful votes
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May 15th, 2019

After my first order I cancelled the subscription because a month passed and not one unit came. It was impossible to reach them and not one email received. When I cancel i ask for refund to find out they do not refund at all. THIS IS A SCAM DO NOT I REPEAT DO NOT DO BUSINESS WITH THEM AT ALL. IF YOU SIGN UP YOU HAVE JUST BECOME A DONOR TO THEM.

Thumbnail of user cordeliam
Cordelia M. – Scentbird Rep

Hi Joshua! We're sorry your Welcome Kit was delayed. We hope since leaving this message, you've received your fragrance and love its scent. However, if not, please email us at socialsupport@scentbird.com and we'll be sure to make this better for you.

Thumbnail of user jamesc2124
New Mexico
1 review
0 helpful votes
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April 1st, 2020

I had blind-subscribed based on an article I read on a trusted blog, maybe foolishly. The website functions well, with plenty of information about each scent and good recommendation tools. Once I had my order together (I opted for a scent and a face cream), it took a while for it to ship - maybe 5 or so days. Within their guidelines. After it had shipped, the delivery date came and went. When I saw that it had yet to be delivered, I chose that as a good time to actually research this company.

Anyone who's gotten to this site has likely already seen the BBB rating, and a few other website ratings site. I got nervous, and reached out to their customer service. I received a response right away, who assured me that, if the package was lost in the mail, they would replace it. The next day, when it had yet to be updated still, they reached back out to me to let me know they had sent in the replacement order.

I received that order a few days later, and I couldn't be more pleased with the contents. The fragrance was definitely genuine and not old, and the face cream was larger than I expected. Many thanks to their customer service agent, Pat G., who made sure I was taken care of, and who re-assured me as to the legitimacy of this company. Pat calmed any fears I had about keeping my subscription active, and now I can't wait for April 2020 to come in the mail.

Thumbnail of user jessical541
Jessica L. – Scentbird Rep

Hi James, thank you so much for sharing your positive experience with us :) We are beyond grateful that you gave us a chance despite knowing the growth challenges we had as a company. Our team is working hard to improve the overall quality of our service and processes as well as communication :) We are so happy to hear this and we'll definitely pass this on to the team. We are always here to help and assist you and all of our customers in any way we can. - Pat G. ❤️

Thumbnail of user nicoler1241
Canada
1 review
0 helpful votes
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February 2nd, 2022

Love this service. Great deals and they ship to Canada! They have a huge selection of fragrances and you can select which fragrances you want every month.

Products used:
Fragrance

Service
Value
Shipping
Quality
Thumbnail of user jessical541
Jessica L. – Scentbird Rep

Hi Nicole, thank you for your love and support! We really appreciate your positive feedback! ❤️

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From the business

Discover the latest perfumes and colognes at Scentbird. Date perfumes before marrying them. Explore over 500 designer fragrances. Get new designer scent every month for just $14.95. Free shipping.

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Thumbnail of user jessical541
Jessica L.
Typically responds within 8 days

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