Scentbird

Great scents but 90% of the time I'm not receiving my scents. I don't know if it's the postal service stealing my package or if it's Scentbird not delivering.

Fun to choose what fragrances you want them to send. Easy to choose they tell you what everything smells like. Everything shows up around the same time every month with no problems ever.

Though I would try it. Big mistake never received any thing. They keep taking my money asked them to stop taking my money finally had to call my bank.

I enjoy the smell but I made the mistake of spraying myself twice with the perfume not realising how strong the scent was. I recommend a walk through with is perfume.

I didn't receive my order of the last month but they say that I received that and I was being charged for that. But with out that in my I previous order, the item was excellent.

Loved every scent that came to me... good communication on my package when my package was sent out for delivery even when it was delivered to my mailbox

I have discovered fragrances I would have never tried based on my quiz results and based on recommendations of scents I do like. It has opened my world.

I love the way I am able to pick what I want next. Also I have gotten samples they think I would like. And I do like what they send me and I do end up ordering them. Ok will

I am enjoying this site it has been very helpful and reasonably inexpensive. Each fragrance has been delightful and I am looking forward to my next fragrance to arrive.

I ordered from scentbird a month ago before my roommate that I invited she got hers within a week and a half and I'm still waiting a month later still nothing

Fragrance are fabulous. They come on time. They smell great. They fragrance smell last all day. They send out a different kind every month. They always send them in beautiful pouch.

Absolutly not worth it. Lost of time and money. Customer service is $#*!, the website is hard to navigate, the selection is not too interesting to me.

Definitly would NOT recommend

My first order came perfectly my second order was mixed up but as soon as I made the phone call they fixed it immediately and I haven't had any problems since I love my perfumes

Love the business model, but this company needs to reconsider their shipping system. I probably won't buy from here again, I've been waiting over a week for my samples.

I have truly enjoyed every fragrance that I've been said I've had four fragrance and sent to me and they have all measured up to the notes that I love and appreciate this is a fantastic way for me to try out new fragrancesand I'm not one to buy things on the internet but I truly love scentbird

Scentbird and it's founder may be getting rave reviews from the entrepreneurial world but their flame has gone out. Ever since a so-called relocation to a bigger warehouse their subscription service has been behind over 2 months. Ad- hoc orders or one shot orders fall into the same delivery rotation as the subscription service which is rediculous. On top of that there is no Customer Service number to call. What a unique idea not to have to listen to the millions of complaining customers, yet their billing department works perfectly. Your money is taken from your source in seconds. I love that business model, incoming revenue with no output of goods. How come I was never taught about this in macroeconomics. The only communication is thru email in which you get a bot email reply and that's about it. The other way to communicate with them is thru Facebook! Why would I want to inquire about a personal purchase in front of 20 million FB users. How are they getting away with this. I am presently waiting on a one time order made on 11/01/18, since I canceled my subscription and thought the one time order would be shipped out earlier. It is now 12/13/18 and I have not received any replies to the mass amounts of emails I have sent them and have reported them to the BBB where I see hundreds of others have as well. Hey Scentbird, a little 5 sentence blurb on your website regarding delays does not count as customer service.

I have emailed this company several times and this company refuses to respond to my emails. They do not care for their customers and just like every single other review here I began my subscription in June I received Junes but not July I emailed them and they said they were moving which is why things were delayed I ended up getting July and August in late August then I received September's perfume and have yet to receive another perfume. The website states it has been shipped but then I track with UPS it just states the label has been printing so nothing has been shipped. This company lies to their paying and loyal costumers who just want what they paid for.

STAY AWAY AND TRY OUT PURSE PERFUMES FROM ULTA AND SEPHORA INSTEAD.

Horrible company. I left an honest review on trust pilot about their delayed shipping using DHL and trust pilot gets requesting more documentation. F them and this lame company. 1.) they use DHL which is the worst shipping company in the world. They create labels with tracking numbers and nothing shows in the system for a week. At that point a week later your shipment may or may not arrive. 1.) only the saks select fragrances come with a case. The way their bottles are designed with a round bottom makes they extremely inconvenient to store without a case. 2.) their atomizers are HORRIBLE. To even call them an atomizer is a stretch. They're more like a dribbler. 3.) I've had full bottles, and decants from numerous other sites and I'm convinced these guys dilute their decants making them less potent than the actual fragrance. I cannot prove this but I got 6 decants from them and either I chose the 6 weakest fragrances known to man or they dilute them. 4.) This company actively tries to delete legitimate reviews. This makes them pretty scummy IMO. There are much better companies out there.

This company is the worse, I got my first order with no problem. They assigned me a second perfume which they selected for me. I noticed in the middle of October that they never it sent out even though they charge my card 4 weeks prior. Mind you another payment was about to come out for October but I never received Septembers perfume. I reach out to CS and they told me the perfume was out of stock. Mind you they assigned the perfume to me and never reached out to let me know it was out of stock just held my account pending while still charging me for something I never received. I asked Alina why would they assign a perfume if they don't have stock. It's 2022 you should have a back end system to catch those things especially since your system selected it for me. Of course she didn't have any answers. They told me they would send me out a new perfume as soon as possible mind you this is still from September It's now October 23rd and I still have yet to receive my perfume from September. I spoke with the CS rep 8 days ago and still no tracking numbers for this perfume. The worse company I've ever come across. Horrible practices. I don't understand why they even have people sponsor their company when the obviously can even handle the customer they have now. Would not recommend this company to anyone. I told Alina if this wouldn't get handled in a timely fashion I would be writing reviews everywhere. I guess they still don't care.

Still have yet to receive my first month's order and the "shipping month" is nearly over. The lack of communication between this site and the subscribers is appalling. I'm canceling my subscription.

This business is an alternative to potentially pricey fragrance buys, they have a variety of fragrances for a monthly fee. (Scent of the month club) The packaging and scent deployment system is great, most scents come with paperwork regarding the scent notes in that fragrance. I say most because I have not always received them with my scent of the month.
The variety of fragrances could be better, I can't speak of the feminine side of things, but it seems that the men's scents that I want to try out are the more expensive sort. This is where you are charged $10 to $15 more per month.
On the positive side, I love trying new colognes, and rolling the dice to try a new scent for me is worth the $20 monthly cost. I have actually purchased one of the colognes I have tried on here through another site. They have a system that efficiently tracks which scent you want to receive & a user has the freedom to move your choices around so you can strategically pick a spring or winter scent in the proper season. Overall, their site is very easy to navigate, very professional.
To be critical, some of the colognes have turned out to be duds. I can't blame scentbird for this, in fact I am grateful to not be stuck with what would become a hundred dollar bathroom spray. Objectively speaking, some of these scents were ones that scentbird tacked on the extra $10, so that sucks. Another negative is the variety. There are some fragrances that I would like to try from major brands that scentbird does not have as options yet.
So, I like the idea, I love my colognes, but if scentbird doesn't provide me with more variety, I will be moving on. I also think that some of the niche scents should be offered for a discounted price, & I would be more willing continue as a subscriber. For the expensive 'dud' scents, why not comp me with a cheaper, lesser known fragrance?

This is great im getting to try all these new sents and im actually learning a lot bout my self like to much lavender makes me sneeze and the ladies I like. Like me in cedarwood sents

I have a monthly subscription with them and that they have no problem getting sent out to you on time. But they push for you to try their candles and to purchase additional scents and items(obviously they want you to spend money duh).
But when I went a purchased additional perfumes to try it took over 3weeks for them to even ship the order. They send you a tracking number when you subscription orders are shipped. Unfortunately it took me having to contact them multiple times to even get a word back about why it was taking so long. Ivan Korsikov finally got back to me and had to check into why it was taking so long. He stated they had an issue with restock and although they try to keep an accurate inventory this time they fell short of that. He said he'd follow up with a tracking number the moment it becomes available. 4 days later I've had to email them again and I was able to get Zahir to send me a tracking number. They said to allow 7-10 business days for shipping. It'll be over a month since I've ordered my fragrances by the time I receive them. Stick to monthly but I don't suggest doing any additional orders from them, they don't seem to be able to keep up with their orders.