Scentbird

I used a discount code from a YouTuber for 3 fragrances for 8 dollars. When I went to use it that was not the actual deal so I cancelled right then. I explained this same thing and got refund the 8 dollars. I have Rocket Money that shows your bills and recurring charges. Scentbird charged me 17 dollars just for this month when I cancelled months ago. I still have the email when talked to them. I've been trying to get my money back for 4 days.

I ordered from them in October for the first time. Its been 3-4 weeks and they haven't shipped anything. The website says "Proccessing" but they already charged me. They have absolutely zero customer service. I can't find a way to contact someone anywhere. DO NOT BUY SCENTBIRD.

Not impressed at all. I started a subscription and then after reviewing my bank statements, realized within thirty minutes of buying that subscription that it would not be something I could afford at the time. I sent them an email requesting cancellation of my subscription, as their website was unhelpful in how to cancel it myself. They cancelled it, but have yet to refund me, despite me requesting the refund within thirty minutes of starting the subscription. I hadn't even picked out the perfumes I wanted, so I do not even know if I paid $12.58 for nothing. I emailed them twice and haven't gotten a response back. I haven't requested any perfumes for the subscription and they haven't shipped anything out, so there is no reason not to refund me. Very unprofessional and unimpressed. I no longer recommend this brand.

I have enjoyed being able to sample all the wonderful perfumes so far. This way I know what I like after a few days of trying it. I've been lucky with liking all the perfumes except 1, and I wasn't out a lot of money. This company is wonderful

The thought of trying out new perfumes was great until you want to cancel your subscription that is. I wasn't getting any perfumes I liked so I wanted to cancel. I sent 3 support emails and finally got an auto response on the 3rd. That was a week ago and I've sent 2 follow up emails and STILL have not heard anything. I want to cancel me account! They have the absolute worst customer service ever.

I love Scentbird because I get to choose a different fragrance every month! I change my choices with the seasons and my mood... And with Scentbird it's easy to do and a great way to find the perfect scent for my body chemistry! The price is reasonable and the fragrance is always perfect! I would recommend Scentbird to everyone who wants to smell great!

Love getting new scents every month. You have the choices to change pick and recommend. I have changed it up to share with my family too. Ordered a few men scents and of course woman for me! Love it love it love it!

I like the perfume, but the shipment takes too long! The cost is a little steep also. I don't like for the money to be taken automatically out of my account either. I just want to purchase when I want not for it to be taken out of my account.

I got sent bird in October oh, I was really excited. But once I paid they lost my package oh, it was also extremely late. They took my money for November and December and January. But only sent my package for December. They kept sending me email apologies but never sent my package never sent my refund either. So today I get an email and then they say they sent me a refund what is a lie because they never sent it they never sent my package they take my money and never gave me my refund. Do not buy from them they are full of crap!

I have been a scentbird member for about two years and honestly the idea and price isnt bad. What is so frustrating is there isnt a contact number so the last perfume that came my way one of the bottles was defective. Trying to get a hold of someone to let them know and get it replaced in a timely manner isnt easy and I still dont have the issues resolved. I will be canceling my membership!

I had sign up for their membership and I still haven't get anything from them.
I had get charge and pay for nothing.
I email them and at first they responded saying my perfume was on his way, I never received anything, and they stop answering my email.
Don't buy anything from them.

I have had nothing but good experiences with this company since I started my scent journey! I anxiously await the arrival of my new scents every month becauseI know it will be good based on the scent profile created for me. I hope to always be able to sing praises of my experiences with Scentbird.

I haven't received any product from you yet.
May be you should look into this for me. I contacted you the last time I was asked to do a review of thing I never received. I would really like to get my prefume.

I had scentbird for 2 months after the second shipment I emailed the cancel my subscription email to cancel. Got billed the next emailed then again. Still didn't cancel it took me 6-7 times emailing them pretty much begging them to cancel my subscription and got 3 months after the first time asking of perfume that I didn't want before they finally canceled my subscription. I don't understand why they don't have a link to cancel in your account like every other subscription service I have ever got or get!

Scentbird offers larger samples than any other subscription fragrance box I've seen, with quality, designer brands. I also recently needed help from customer service. They were prompt and quickly resolved my issue. Highly recommend.

I ordered with Scentbird on April 20th. The website states 10 days after submitting order you should receive items. On the app it shows my order still as "processing" as on May 9th. They still haven't shipped my order. When I message customer service I get generic computer replies with no real help to help me cancel my order or get a refund. Be ready to deal with horrible/inconsistent shipping and practically no customer service help

The perfum selections I got overall werent great. I paid 16 for one sample per month, only liked maybe 1 of them, and tried canceling to cut back on subscriptions and because it overall wasnt worth it, just to find out that you cant just click a button and cancel. You have to email the support team, and hope they respond before the next monthly charge. This is absolutely ridiculous and its obviously designed this way to keep getting money from you. Absolutely sh*t service. Dont bother.

First of all it takes them forever to ship takes them forever to answer any customer service inquiries that you may have. I have unsubscribed from their service three times and six months in between each one, I have no idea why I keep coming back thinking that they might be different I guess it's the same old crap bad customer service shipping takes forever and I'm done with it

I subscribed to Scentbird on June 14,2019. I signed up for the 2 perfumes a month & my account was debited for $22.75. It is now June 27th & still my order hasn't shipped. I have since cancelled my subscription & I expect a full refund for the money I was charged for items I never received. I don't understand how there isn't a number customers can call for help. I have emailed Scentbird & if I don't receive a response back within 24 hours I am contacting my bank for assistance.

They charged me MORE for 8ml of the product than I could buy 100ml bottle for, some Pink Sugar pharmacy perfume. As in this perfume in stores is 25cents per mL, they're charging $3.25… criminal at this point. I haven't enjoyed any of the scents and am being charged over $30CAD monthly for them, regret signing up completely. What a waste.

These products are very high priced get it for cheaper and also smell fresh with multiple options to choose from I'm sure you will find the right fit! Always use the guide to help you find sents that you would like. I would reccomend onoy using one pump per day to last you a full 30 days.

The company Scentbird offers an approx $16CAD month plan for a perfume vile of your choice for that month. Consistently now I have been charged 33$ a month for no entire reason and am sent a case that I never wanted and never subscribe to. This is fraudulent and Scentbird will charge you whatever they want and make you pay for their. 50cent cheap cases when it says no where that on top of the perfume you must also get a case. I've emailed multiple times to try to resolve the issue but haven't gotten a human response. The only response I received to expressing my concerns about being charged 66$ in two months by Scentbird was an email detailing how I'm able to cancel my account. I feel like I have been scammed

I was charged an extra 99 dollars for a membership fee from this company. They claimed to have no record of the charge. I gave them a screenshot of the charge also and STILL they claimed they didnt charge me this fee which overdrafted my account! The woman I have been corresponding with stated "our membership is priced at 162.00 not 99.00." Even after I provided her with a screenshot of the charge. Do NOT do business with this company as they will charge you and have no record of the charge and YOU lose YOUR money!