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Scentbird has a rating of 2.4 stars from 983 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Scentbird most frequently mention customer service, credit card, and phone number problems. Scentbird ranks 20th among Subscription Shopping sites.
This company responds to reviews on average within 8 days
Before, I was used to buying perfumes only when I travelled, thinking that duty-free shops had the best offers. Now, I realise that Scentbird is the best store for perfume or cologne. They have regular promotions and offers that you can really get a nice perfume at a bargain price. I have bought it already a couple of times, one for myself, and few as gifts. The quality is good and I am satisfied with it. They have wide range of options, and the website is quite good too, so you can easily explore the products online. I recommend!
I wasn't happy with this perfume. The scent was very strong for my liking. I like fruity scents and fresh and clean scents but this one was too empowering. I did not like the scent. This one was not for me.
I got a subscription through scentbird, was charged twice for it, and then recieved nothing. So I cancelled my subscription, and the next month my subscription was active once more and I was charged. So I cancelled it again, and again, and now I have been charged 3 times and received nothing, and have cancelled three times. More than that, when I emailed and messaged Scentbird, I was told there would be no refund, and then promptly ignored. I have involved the police in this matter.
Not worth it. Don't give them your money or information. I will be suing this company.
Products used:
Nothing. I received nothing.
I love the scents the only thing I wish was different was you could purchase another case as a one time purchase oppose to a subscription or I wish I was given the choice when I first signed up which case I wanted. Being held a subscription for the cases to me is ridiculous.
Hi Rochelle, thank you for your honest review of our service. I'm really pleased to hear that you love our scents! Kindly note that you can purchase colored cases separately in the Extras & Cases under the Fine Fragrance tab. Please email us at socialsupport@scentbird.com if you need any help. Thank you for your feedback.
I dont do much online shopping period. I dont fully trust the process of paying for something and waiting to receive it. I LOVE LOVE PERFUME THOUGH! Fewer and fewer times unless you are at the mall are you able to "sample" smell what you are going to buy. Honestly my palate gets too overwhelmed (even smelling the coffee lol) when I go to mall. But I have bought perfume that I ended up giving away. It simply smells different ON. I LOVE SCENTBIRD... they gave me exactly what I asked for and the ability to track my order. Thank you scent bird for making me feel expensive without the high dollar part.
Hi Heather, thanks for leaving us such a wonderful review. We are thrilled that you love your subscription. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day! ❤️
Ive only tried one month and already canceled, you are charged one month and is delivered the next. If this is truly a scent of the month they are not delivering on that premise. A month on shipping is truly ridiculous considering their warehouse is the USA not china…
Tip for consumers:
Consider shipping time- if you need this in the next ten days or two weeks this is not an option.
Products used:
Perfume
Hi Alma, thank you for sharing your feedback. Because we ship in batches, offer free shipping, customize each order according to the scent you’ve selected, & because our vials are considered Hazardous Materials, it takes up to 10 business days to deliver them. Rest assured that our team is working hard to improve our shipping times. We really appreciate you being a customer and we promise to keep bettering our service! ❤️
The scents they have are nice. Great selection. The problem is their shipping. They use Covid-19 as an excuse but they charge you at the beginning of the month and you don't receive your purchase until the end of the month, if then.
Hi Dawn, thank you for your honest feedback. Rest assured that our team is working on improving our shipping times. Your feedback helps us to improve service for everyone, I'll definitely pass it on to the rest of the team. Feel free to email us at socialsupport@scentbird.com if you need any assistance. Thank you.
The perfumes and colognes are great. My husband and I signed up for 2 scents a month. The first month arrived within the promised timeframe. By the 4th month our shipping update showed a label created and tracking number created on February 23rd, 2023. By March 23rd, 2023 the package had still not even been picked up to be delivered. No update had been made on the tracking in over a month. It is now March 27th, 2023 and we still have not received the items we were charged for over a month ago. We have decided to cancel our service because scentbird had us scheduled to be charged AGAIN before we even received the previous order. Not good business practice.
Hi Shannon, so glad that you and your husband enjoyed the fragrances you received from us! Rest assured that we always send all of our customers' orders. If for some reason orders are missing, we're always open to assisting in finding or replacing these orders. You just need to contact us via support@scentbird.com so we could help you out. Thank you!
I initially thought it was a cute idea. I am a hopeless perfume junkie... and so I thought why not? I thought they would be an awesome addition to my perfume closet... trust me I know quality when I smell it. So once my first pick arrived... I tried it out! If I wanted to buy fake perfume I would buy it from the guy I have to dodge on the street that sells huge bottles of it out of his car. If you don't believe me take yours to the mall and compare it with the same scent... you'll be glad you did. I did however buy the perfume I received from scentbird but I purchased it from Macy's. Shame on me for cheating on them. Lesson learned. Ofcourse I canceled, screen shot the confirmation incase I'm charged in the future. I hope this helps others.
Hi Sharmane, thank you for reviewing our service. I'm sorry to hear that you didn't enjoy the scent that you received. Rest assured that all of the products that we offer are 100% genuine as they are provided to us through brand partnerships directly. We don't do anything to compromise their quality, which is why our fragrances are exactly the same as the bottle versions just in smaller quantities. Should you have any questions or unresolved concerns, feel free to email us at socialsupport@scentbird.com. We're always happy to help! Stay safe!
These people charged me $7.32 then another $10.81 for one tiny bottle then $18.31 a month later & I'm only subcribed to 1 bottle. They are stealing your money be careful!
Sorry for the mix-up with your charges. We aim to keep billing super clear and transparent.💎 An extra charge can only pop up if you upgrade your subscription or add premium fragrances to your order, and we'll always give you a heads-up when this happens. Please hit us up at support@scentbird.com. We'd be more than happy to help clarify your billing!🫶
I signed up for sent bird because of their advertisement. I chose my 3 fragrances, singed up And added my debit card information which they were only supposed to
Deduct 14.95 which was the promotion in may of this year. Come to find out they took 40 something dollars from my debit card and I was furious! So I decided to cancel my subscription but they advised me that I would still get my fragrances for June an July (which made sense since they took the money off of my card in advance) till this day I have not received my fragrances nor have I heard from anyone from the company since I've filed my complaint. DO NOT DO BUSINESS with sent bird or they will rob you!
Hi Erika, I'm sorry to hear about your experience. Kindly note that since Scentbird is a monthly subscription service, all of our plans automatically renew for as long as you are actively subscribed with us, which is why you were charged. We do pre-disclose and note this information in our policies, in our FAQ's, and on the checkout page prior to checking out so that our customers are aware. I truly apologize for the delay in receiving your two orders. Kindly email us directly at socialsupport@scentbird.com if you still need help. Thank you!
I have no problem with the product, I recommend few people to buy it they follow the link and buy the products, And Zaz! Is not records?! And I change my options and I still receive what I don't want to receive. Anyway it's what it's.
Hi Judith, I am sorry to hear about the issues you've been facing lately. Kindly reach out to us directly at socialsupport@scentbird.com, and we'll get everything resolved right away. Thank you!
I have a subscription and I really love your products but it's now the end of September and I still have not received my subscription! And you take the Payment at the end of august. Very disappointing and then there is no place to speak to customer service or they NEVER respond
Products used:
Cologne
Hi Chad! 👋 Rest assured that we always send out all orders that customers pay for 🙌. In case if you didn't receive something you were supposed to, please contact us via support@scentbird.com & we'll track down your order. Kindly note, that if the order got lost, we're always happy to send replacements ✨ Thank you 😊
I was only a subscriber for 3 months. The first month they got everything right. The 2nd month I only received 1 out of the 3 things I was supposed to get and the 3rd month, same thing and I was charged for all 3 items each time. When I emailed they stayed everything was on the way and they never came. Ridiculous and no help or refunds at all. I'd never recommend them to a friend.
Oh no, Billie! This definitely should not have been the case and we’re truly sorry that your experience with us was less than stellar. We hope that since leaving this review, you’ve received your fragrances and loved their scents. However, if not, we’d love to turn this experience around for you. Please email us at socialsupport@scentbird.com.
I am so disappointed in this company! They charged my card for the 2 subscriptions each of 14.95. On sept 5 they supposedly shipped my order on 15. To this date which is sept 29th i have not recieved it. I was shipped thru DHL which is the WORST company ever. Then i tracked it and it still says it is intranstit. I have emailed them numerous times and no answer. What it people they just want you to be a member after that you dont get no customer service!
Hi Elizabeth, I’m sorry to hear that you had a difficult time getting in contact with us. Please note that you can always contact us using the Help Form located on the bottom left of every page of our website or by emailing us directly at socialsupport@scentbird.com, our team responds within 24 hours. If you still need any help, kindly send us an email to the address above and we'll get everything resolved right away. Thank you.
I been going back and forth with scent for bird for 2 weeks they been telling me they canceled my order but would charge me. I jad to close my card down. A card i had for many years. Now because of scent taking my money o had to shut it down. They do not let you cancel your subscription yourself you have to contact them
They tell you that they cancell it bit lie
Tip for consumers:
They won't cancel my stuff they keep taking my money
I love scent bird! I'm completely new to the fragrance world, which can be very daunting at first, but they have made it so easy for me to try new scents and explore notes
YAY! ❤️ We're delighted to hear you're enjoying your Scentbird experience! And we'll keep working hard to excite you each and every month, Adeline!
I have had pretty good service with y'all but unfortunately I would like to cancel my subscription and I want to thank you for your service but it is time for me to move on there's just certain colognes y'all do not have that I have found elsewhere but thank you very much
Hi Larry, we're really happy to hear that you enjoyed trying our scents out. Sorry to hear that you had to cancel your subscription. If you ever decide to give us another chance, we'll be happy to offer the best resubscription deal. To get in touch with us, please email us at socialsupport@scentbird.com. Thank you for reaching out! ❤️
This monthly subscription service is pretty dandy, but they need more selections... Its a bit expensive for me tho. That's why i like the option to pause ur subscription.
Products used:
Hugo boss ck
Hi Alexander, thank you for your honest review of our service. I'll definitely pass it on to the team. Rest assured that we work hard to keep extending our scent selection. Please request the fragrances that you love (which we don't have) here: https://www.scentbird.com/request
Very nice perfume etc no trouble with the shipping the only thing i would like if they show which one smell more man or woman and have bigger tester but after that i got nothing to say negative
Hi Alexis, thank you for sharing your feedback. We're pleased to hear that overall you're enjoying your experience! Rest assured that each fragrance description page shows if it's designed for males, females or if it's a unisex scent. We really appreciate you being a customer and we promise to keep bettering our service! ❤️
My car smells so good now. ;)
Love the fresh new scents and all were amazing!
I've really freshened up my perfume collection thanks to these guys.
Love you
Jennie Angel
Tip for consumers:
Thank you!
Products used:
All sweet perfumes
Glad to have you in our Scentbird family, Jennie! We're beyond stoked to have you on board and we promise to keep the excitement levels sky-high! Your satisfaction is our top priority, and we're here to ensure you're always thrilled with our awesome scents ❤️
I've loved all of the scents I've gotten so far. They have a quiz to figure out your preferences and give recommendations, but it's not required. You can even skip a month anytime with no penalties!
Tip for consumers:
Always read reviews for scents that sound interesting to you, people might tell you it smells different than you think it would
Products used:
Fragrances
Thank you for your love and support, L. H.! We're so grateful for customers like you! ❤️
Love the selections even though a lot of times you guys have to change my que because of run outs. Wish they could be a little bigger. Other then that. I'm hooked.
Hi Estella, thank you for your honest feedback! We're very pleased to see that you're enjoying your Scentbird experience! But we’re very sorry for your frustration caused by the fragrance shortage. Although we try our best to maintain 100% accuracy with inventory, there are rare occasions where we experience an inventory challenge. Kindly note that we do our best to restock all products in a timely manner. We appreciate your feedback and definitely will use it when bettering our service. Please email us at socialsupport@scentbird.com if you need any help or further assistance. Thank you so much!
They only have options to stop subscription for a month or three - not to cancel. So of course I forgot then get charged $20 this morning w/o a warning that it was starting back up. This company is greedy and $#*!ty DO NOT WASTE YOUR MONEY GIVING TO THIS NASTY COMPANY!
Hi Alyssa, genuinely sorry to hear about the challenges you're encountering with the cancellation process 🙌 But, rest assured, you can absolutely terminate your subscription if it no longer suits your needs 💯 Feel free to reach out via email at support@scentbird.com, or simply DM us via our social media channels ✉️ We're here to help and will take care of the cancellation for you 💕
I es hesitant on signing up again for this subscription. But I continued to receive the "we miss you type of email" I decided to give this another tried BIG MISTAKE I resubscribed but NEVER received my first perfume and the second, who knows if will ever make it. I contacted them and they took forever to reply. Very apologetic and all but they did not refunded me or resent the product. I'm pretty sure they used my old address they got on file despite me updating it on the site… As other people had said here is not a good business please estay away!
Sorry to hear about the negative impression of our service that you have, Giovanna. Rest assured that we always send all of our customers' orders. In case if they don't receive their orders for some reason, we're always open to assisting them to track these orders down and help them further. Customers just need to contact us by DMing us via Instagram or sending an email directly to support@scentbird.com. And our Team is always here to assist!
I have been unsubscribed to scentbird for quite some time now and they are still taking money out of my account! I can't seem to contact any REAL person from this site to tell me as to why they continue to take money out, the system bots that reply to 'help' you are no help.I try to delete my entire account and I can't seem to find out how to do that, or how to find out how to cancel my banking information so they are not billing me anymore. I DO NOT recommend unless you want to be paying payments for something you are not even receiving.
Shazelle, sorry to hear about the negative impression of our service that you have! Kindly note that we never charge canceled subscriptions. Your cancelation request email does not confirm a cancellation but includes instructions on how to cancel your subscription. You still had to confirm your cancelation request by following the link provided in that email. You can send us a private message on Facebook or any other social media platform, and one of our team will be happy to assist you in making sure your subscription is canceled and no longer charged! Thank you ❤️
I love the concept of Scentbird, but the execution is HORRIBLE. Like everyone else, I've experienced delayed shipments, incorrect tracking info and poor customer service. I received a 6-month subscription as a gift in August 2018. To date, I've only had 1 shipment arrive in the correct month. Everything else has been a month behind. The tracking information means nothing, since they just create the label and don't actually process the shipment until weeks later. Why even bother creating the label?
The latest upset is regarding the Pearly White Case, which was supposed to arrive with the very first shipment. Well, that never happened and I've gotten 3 shipments so far. I emailed customer service to ask when I would receive that and was told that it would be shipped "shortly". Weeks later, my package arrived. No Pearly White Case, just an empty velvet bag and empty cardboard tube. WOW. Seriously, they paid money to ship me an empty container, pictured below.
This company is not worth the money. It would be more cost effective to just head to your nearest Sephora or department store and ask for samples and buy what you like.
Hi Melissa! Thanks for sharing and we’re sorry this has been your experience with us! As a growing company, we’re constantly working on ways to make this subscription better for each of our customers. That said, if you ever decide to give us another shot down the line, we’d love to make this up to you. Your fragrances should have been sent in a timely manner and we’d love to turn this around for you. Be sure to email us at socialsupport@scentbird.com with any other concerns.
Discover the latest perfumes and colognes at Scentbird. Date perfumes before marrying them. Explore over 500 designer fragrances. Get new designer scent every month for just $14.95. Free shipping.
Hi Mickey, we're so sorry to hear this :( Rest assured that if a subscription is successfully canceled, we will never bill the account. Our team will be very glad to help you and make sure that your subscription is fully canceled. Just contact us via socialsupport@scentbird.com and we'll get this taken care of right away. Thank you!