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Scentbird has a rating of 2.4 stars from 983 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Scentbird most frequently mention customer service, credit card, and phone number problems. Scentbird ranks 20th among Subscription Shopping sites.
This company responds to reviews on average within 8 days
Before, I was used to buying perfumes only when I travelled, thinking that duty-free shops had the best offers. Now, I realise that Scentbird is the best store for perfume or cologne. They have regular promotions and offers that you can really get a nice perfume at a bargain price. I have bought it already a couple of times, one for myself, and few as gifts. The quality is good and I am satisfied with it. They have wide range of options, and the website is quite good too, so you can easily explore the products online. I recommend!
I wasn't happy with this perfume. The scent was very strong for my liking. I like fruity scents and fresh and clean scents but this one was too empowering. I did not like the scent. This one was not for me.
Have to jump thru hoops just to cancel your subscription to scent bird. Been waiting and paying for 2 months and still won't cancel my account.
Hi Dustin 👋! We apologize for any inconvenience caused by our cancelation process 🙌! It is in no way meant to be tedious or difficult. We do ask our subscribers why they wish to cancel their subscription, only to see if there is anything about their experience that caused them to cancel that we can rectify. Please feel free to DM us via our social media channels or email us at support@scentbird.com & we’ll be glad to help out and cancel your subscription on your behalf 💌
I have loved every scent I received, though my 2 favorites are Nest Indigo, and Get a rooms $#*! Please. Love the name of the fragrance as well
Thanks for the awesome review, Desiree! ❤️ We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
Great service. I love using it. Each product is great & if I have any issues customer service is quick to respond & fix the issue.
Products used:
Fragrance
Hi Donnie, thank you for helping to share the word about us! ❤️ We're really pleased to hear that you're enjoying your subscription!
I've received two and they smell the same. I'm going to try it one more month and if it smells like the other two I'm out!
Tip for consumers:
Don’t get caught up in this prescription. They all seem to smell the same. Gross.
Products used:
Neither one.
Hi Charlene, sorry to hear you are not happy with the 2 fragrances that you received. Let us assure you that all of our products are 100% genuine as they are provided to us by the brands themselves. We don't do anything to compromise their quality & that's why our fragrances are exactly the same as the bottle versions just in smaller quantities. We also offer (1) courtesy replacement for disliked scents. If you need any assistance, kindly email us at support@scentbird.com. We're always happy to help!
They charge for product/s but they don't seem to make it to your mailbox.
Customer service is difficult to contact
Tip for consumers:
Buyer beware
Products used:
Colognes
Hi Dennis, I'm truly sorry to hear about your experience. Rest assured that we always send customers all the orders they've paid for. Our team will gladly assist you in locating your missing orders. Could you please email us at socialsupport@scentbird.com so that we can get everything resolved ASAP? Kindly note that we don't have a telephone number dedicated to customer support as of yet as we are still a small (and quickly growing) team. E-mail support is our main mode of support to ensure that each and every inquiry is responded to with care. Looking forward to your message, Dennis. Thank you!
The package they've been sending me having been leaking I don't know weather it's the holder or the scent it's self but it's kinda annoying.
Hi Joshua, I'm truly sorry about the issue with the vial. Could you please email us photos of the leaking vial at socialsupport@scentbird.com so that we can ship a replacement ASAP? Thank you!
This is the greatest business ever. Their very dedicated to their customers. Their customer service is on point.
Thanks for the awesome review, Cantria! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
Order sent out November 23rd and still not delivered and today is 12/7. Very slow/bad delivery times.
Hi Nathan, we're so sorry to hear that you still haven't received your November order. Most likely it got lost somewhere in transit. Since Scentbird ships in batches, recurring subscribers can expect their package to leave our fulfillment center 5 business days after billing (please add shipping time from here). We're working on improving the length of time it takes to receive your orders! No worries, though! We'll be glad to track the order down for you and send a replacement for it if needed. To be immediately connected with our team, please email us at socialsupport@scentbird.com and we'll be sure to look into this matter further. Looking forward to your email. Thanks a lot!
Absolutely love scentbird... now that i subscribe monthly. I couldnt even imagine living without it.
We’re very grateful for customers like you and hope you stick with us for years to come, Naloni ❤️ Thank you for your kind words!
I Scentbird. Great smelling scents. You can explore different scents. Subscription well worth the money.
Thank you for the kind words, Pamela! We're so happy to hear that you're enjoying the fragrances that we sent you! We’d love to continue providing great service to awesome customers like you. Thanks again!
I have been very satisfied with all the product I have received from Scentbird. Look forward each month to new product, always in a timely manner
We are so grateful for your kind words, Shirley. ❤️ We will do our best to keep exceeding your expectations!
I love the smell and only thing wrong is that it's to small wish it couldast a lil longer.its a good product I would recommend it
Hi Omar, thank you for sharing your honest review. We'll definitely pass your feedback on to the team. Feel free to email us at socialsupport@scentbird.com with any further comments or suggestions that you wish to share. Thank you!
This is a great idea. To let us as consumers sample products before making the purchase. Saves money
Tip for consumers:
You can adjust your preferences before the next shipment.
Products used:
Each month you receive 3. I believe I now have 9. 2-4 I don’t use at all. I like the rest
Hi Christina, we really appreciate your positive feedback! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Thank you for sharing with us and the community ❤️
Horrible. Ive already emailed back to have my subscription canceled but it wasn't. This was back in August. I dont want scent bird anymore.
Hi Jerry, I’m sorry to hear that you had a difficult time getting in contact with us. Kindly note that you can always contact us using the Help Form located on the bottom left of every page of our website or by emailing us directly at socialsupport@scentbird.com, our team responds within 24 hours. For your convenience, you can cancel your subscription through the Manage Subscription tab at any time. Kindly email us at socialsupport@scentbird.com if you still need any help. Thank you for reaching out.
They will keeps hitting your card even when canceled n you not received anything
Only received 1st delivery
Any good reviews are probably put out by the company
Go to BBB
Hi Deborah, I'm sorry to hear that you're having difficulties canceling your subscription. We'd like to help! Please reach out to us directly via email at socialsupport@scentbird.com and we'll get everything resolved ASAP. Thank you!
I really think Scentbird is the perfect subcribtion site for anyone looking to try out different perfumes, they have a budget for everyone as far as getting a scent every 2 or 3 months, doesn't just have to be monthly, so far I have loved every scent I have chosen but I do really take the time to read about the scent and reviews also I base it off other scents I own or have liked before. Recently when I upgraded to 2 items a month I was charged immediately which I thought would happened the following month since I had already paid for the month I was in but thankfully when I contacted Scentbird they let me know that for the next month I obviously wouldn't be charged again and they were very helpful, professional and kind about the situation, they contacted me within 2 hours of sending an email which I was actually shocked so I really do think they appreciate and care their customers and concerns, I will definitely be ordering from Scentbird as long as they keep having amazing scents which I'm sure will never be a problem
Tip for consumers:
If you are picky, make sure you read read read.. everything, all about the scent and other peoples reviews and I haven't been disappointed once and am so excited for my new scents to come each month
Products used:
Scents since that mostly all they have but I am trying out a skincare product next month so we'll see as they expand
Hi Cassandra, we really appreciate your positive feedback! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Thank you for sharing with us and the community ❤️
So far loving what I have recieved. Love how you are able to change your order up until the 3rd of the month. They keep you updated through emails.
Thank you so much for your kind words, Amanda ❤️ We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you!
One of my fragrance came half full, I paid for a full bottle. Other wise I have enjoyed my scents. And why the not coming in those blavk bags.
Hi Cassandra, I'm sorry to hear about the issue. Kindly email us at socialsupport@scentbird.com and we will get everything straightened out. Thank you!
I was super excited when I first started my membership! I selected my first pick for my subscription, and when I got it I was a little disappointed. $16 a month for such a small vial of perfume? After a while I did realize it won't be used up all too quickly so I update my subscription to every three months. I got an email to notify and confirm my subscription change. I went in and ordered some samplers a few weeks later. It took 3 weeks for me to receive them. It says online estimated 7 to 10 business days before shipping, after 15 business days I contacted support, they didn't response for a week, after it was shipped and delivered, to tell me they're not sure what I mean about my order not shipping because they can see it was delivered. I was peeved but no big deal, I got me order. A few weeks later, about a month from first subscription, I get an email from PayPal that I was charged. I go on to see that my subscription was reset back to monthly. Funny thing is I never got an email about this change. I was having car troubles at the time so it was not a good time for me. I was also extremely frustrated that I my subscription was changed without my knowledge. I contacted support asking to cancel the order, it hadn't shipped yet. And put a ticket in with paypal. I actually got someone from support saying that since the order was placed and there was nothing they could do except cancel my subscription. I showed this to PayPal and they essentially said I was screwed because I agreed to a subscription service I pre-authorized the purchases. This was very disheartening to know they scr*wed me, and it was my fault. I got an email to review a delivery and for some reason I clicked the link to see my account was flagged and locked for fraudulent activity. Since I reached out to PayPal over this they locked my account and I'm not allowed access to the site at all. Literally don't even bother with these guys, yes the perfume smells great, but their shady actions and horrendous customer service really takes away from the whole experience.
Tip for consumers:
Don't bother. I really enjoy the perfumes, but the service is awful. I've found better sites offering better deals and more selections.
Products used:
I got two months subscription and some samplers
Hi Brandee, thank you for your message! Looking over our system, we see that you changed your shipping frequency from Monthly to Every Three Months. Please make sure any changes to your account are submitted at least one (1) day prior to your scheduled billing date. This ensures the changes apply to the upcoming billing cycle, and not the next. The same day, you upgraded your plan from 1 product to 2 products plan. The changes apply instantly, that's why you were charged on the spot for your upcoming order. This meant that you wouldn't be charged for the next 2 months. You were charged on February 12th for your February order and it was marked as delivered on February 17th. You initiated a chargeback on your February charge, which meant that the funds were subsequently frozen while the investigation was conducted. That's why our system automatically canceled your account to avoid any unwanted future billing. If you have any further questions, please email us directly at support@scentbird.com and a member of our team will get everything resolved for you. Thank you!
Honestly, I love this concept. They have an awesome selection of colognes that you can put in your queue. There are just a few major issues with the delivery of the product.
1. They will charge your card at the beginning of the month however don't expect it to arrive anytime soon. Usually they deliver it at the end of the month they charge you. ( I was charged at the beginning of September 2020 and still have no received a delivery date or tracking information) the same thing happened last month. When you email support (their only source of contact) no one will respond. Or it takes a week for them to do so. So you're basically hoping that they stay true and deliver your product. I don't like that kind of chance especially when I am already taking a chance buying a product I may not even like.
2. They are constantly running out of product. So just because you put a cologne in your queue doesn't mean you're going to get it. This means you CONSTANTLY have to check the app especially a week before they process your payment to make sure there are no surprises. This is disappointing because you probably won't get the selection you want but they do have a lot of other nice items. Just make sure you load up your queue a few months out otherwise you'll get a random nasty one I'm sure.
3. They use DHL for shipping which is known to cause problems or major delays.
Overall I am sad that I'll be canceling my membership because there are just too many unknowns with the logistics of this company and will try one of their competitors. I've seen so many reviews about the cancellation process where even though you cancel they still charge your card every month so I will update the review on the canceatiom process.
This is a great subscription because you get to try new scents and you can still buy full sizes. I have enjoyed most of the scents I have received.
Thank you so much for your kind words, Rita. We really appreciate you taking the time out to share your experience with us. ❤️
I love having scentbird, I change try out new scents on my body throughout the day without having to go to the store and try and or buy!
Products used:
Perfume
Thank you for sharing, Jennifer 🤎 We're thrilled that you picked us to be part of your fragrance discovery journey. It's all about finding what truly speaks to you and selecting the perfect scent that matches your unique style 🥰 We can't wait to see what lies ahead for you! Exciting things await! 🔥
I received viva la juicy, very nice light scent prefer for day casual wear...very light, breezey scent
This comment means the world to us, Danielle 🙌 Helping our customers explore the world of fragrances and find delicious scents is all we hear for! And it’s so great to hear that we accomplished this mission for you 🔥 Thank you for sharing! 💕
I love this place and all the products. I just wish I could afford full bottles of some scents or the candles would be great
Tip for consumers:
The cases are crazy expensive but the perfumes are great
Products used:
Perfume samples
Hi Jeana, thank you very much for your honest review. We'll definitely pass your feedback on to the team. We're really pleased to hear that you're enjoying our products!
Discover the latest perfumes and colognes at Scentbird. Date perfumes before marrying them. Explore over 500 designer fragrances. Get new designer scent every month for just $14.95. Free shipping.
Hi Nicole, I'm so sorry about the issue with the broken vial. Could you please email us about the broken vial at socialsupport@scentbird.com so that we can ship a replacement ASAP? Thank you!