Ordered parts sent wrong size sent back and paid to send back. Asked for just the refund I paid when ordered which included shipping and handling was given a partial refund stating they do not refund the shipping and handling. I told them I didn't care about the shipping and handling I paid to send back just wanted the full amount I paid when I ordered and he called me stupid and hung up. I did file a complaint with BBB as well
I ordered a bearing with a 14.6mm width, and they send me a bearing with a 12.6mm width. I payed expensive shipping amounts just so I could recieve this niche bearing, and they said I would need to pay shipping amounts in order to return it, when they sent me the wrong bearing. Customer service is terrible, they dont even pick up their phone nor respond to emails I sent, 1 star review.
I RECENTLY ORDERED A SPECIFIC STEERING STEM SET FROM THIS OUTFIT FOR A 150CC SCOOTER, BASED UPON THE PICTURE ON THEIR WEBSITE, BUT INSTEAD THEY SENT ME A TOTALLY DIFFERENT BEARING KIT FOR A FULL SIZE MOTORCYCLE, THEN ARGUED WITH ME OVER THE PARTS/PART NUMBER. I EVEN SENT THEM A SCREEN SHOT AND PHOTOS OF WHAT THEY SENT ME VERSUS WHAT WAS SHOWN ON THEIR WEBSITE. AND YET THEY REFUSED TO SEE THE DIFFERENCES, AND SWORE THEY SENT ME THE CORRECT PARTS. THEY AGREED TO TAKE THE PARTS BACK, WHICH I WILL. I NOW UNDERSTAND WHY THEY HAVE SUCH A LOW REVIEW NOW, VERY RUDE $#*!S ON THE PHONE WITH ME AS WELL. I WILL NEVER DO BUSINESS WITH THEM AGAIN.
Purchased May 6 2015 it looked pretty. The scooter will not go up a slight incline I have a little bump to go over coming into my garage and if you stop just before entering the scooter will not go over the one inch raise. If I stop in the yard I will to give it a little push to get started.
I ordered a tail lamp for my scooter It said on the website that they where currently on backorder and when they were available. I saw the notification and agreed and proceeded to check out. The due date came and went I then emailed the company 1 week after the due date it took a week for them to respond what I said was my order never arrived I'd like my order a refund or a status of the order. There response was your order has timed out you'll have to reorder. So then I responded again and said ok will I be refunded for the first one if I order another? It has now bin 4months later never got my part never got my refund nor did I even receive a response. DO NOT ORDER FROM THIS PLACE THEY ARE A SCAM!
SAID PARTS WERE IN STOCK DID NOT HAVE THEM THEN THEY SHOW IN A CONTAINER WAIT 3 MORE DAYS STILL NO TRACKING NUMBER CALLED AND CANCELED MY ORDER. DO NOT BUY ANYTHING FROM THIS PLACE...
I ordered a pair of scooter hand covers on December 24th. After waiting a few weeks for a shipping confirmation they stated they were out of stock until February. It is now March 5th and I have no hand covers yet nor do I get any response from numerous emails requesting order status. Order #******* if anybody in management cares. DO NOT WASTE YOUR MONEY HERE, shop elsewhere.
Caution Advised: Substandard Service and Unprofessional Conduct at scooter catalog.com
After careful consideration and a personal experience, I feel compelled to issue a warning regarding scootercatalog.com, particularly concerning its owner, Peter Mwololo. My journey with this establishment began with a straightforward transaction, which unfortunately spiraled into a distressing ordeal.
**Key Issues:**
1. **Product Quality:** The item I purchased, essential for mobility, was subpar and failed to meet the basic operational standards.
2. **Customer Service:** Efforts to seek assistance were met with indifference. Mr. Mwololo, the proprietor, displayed a lack of responsibility in addressing legitimate customer grievances.
3. **Dispute Resolution:** Following an inevitable charge dispute due to the unsatisfactory product, the response from the business was alarmingly unprofessional. Rather than seeking amicable resolution, I received threats - a tactic both unbecoming and unacceptable for any reputable business.
4. **Business Practices:** A concerning discovery was the business's registered address, which is seemingly residential and lacks the professionalism one would expect.
5. **Widespread Customer Dissatisfaction:** Upon further investigation, it appears my experience is not isolated. Numerous reviews across various platforms echo similar sentiments of deception and poor customer relations, particularly in dealings with vulnerable customers requiring mobility aids.
**Conclusion:**
In light of these troubling revelations, I urge potential customers to exercise caution. The conduct and business practices of scootercatalog.com and its owner not only reflect a stark disregard for customer satisfaction but also raise questions about the ethical operation of the busines.
My Wheelchair was delivered faster than I anticipated and in perfect shape. Keep it up scootercatalog.
Overview
ScooterCatalog has a rating of 1.4 stars from 25 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ScooterCatalog most frequently mention and customer service. ScooterCatalog ranks 56th among ATV sites.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
It appears that the order was cancelled ar the requst of the customer. I can alco confirm that customer was never charged for the order as it is our standing policy to only charge orders when they are ready to ship.