CALLS ARE RECORDED FOR QUALITY AND TRAINING PURPOSES'?

MY QUESTION IS THIS... ARE THEY? If they are... is anyone actually listening to them?

It's great to tic a box and SAY you are doing it but isn't that misleading? Maybe even lying. I say this because the same problems keep repeating. No one is listening because no one cares. It's just Kool Aid kids and its time we wake up and hold these corporate giants accountable. I am not on their payroll, are you? Ask yourself what your time is worth? What else could you do with the 3 hours that was wasted... and I might add all in the name of, get this, CUSTOMER SERVICE! It's an over used word and these companies that hide behind their websites know that. Customer service is dead unless you are dealing with a small business owner.

Today alone, with SCOTIABANK, I had to call 3 times; first call lasted 7 minutes before the agent became passive aggressive and hung up. The second call lasted 39 minutes before line went dead. And now I am 24 minutes waiting for the next agent. So its not customer services.

Hey, wait, what about all those lovely bank fees? Doesn't that give service? No, thats just more smoke and mirrors.

Let me add a new dilemma for us common folk. Since when is it okay for phone operators to simply hang up because they didn't like your voice or what you had to say. So now we have call centre operators adding more pain to an already bad systemand these giants dont care. Smoke screens abound.

'WE ARE EXPERIENCING LONGER THAN NORMAL WAIT TIMES..."

SECOND QUESTION. ARE YOU? ARE YOU REALLY EXPERIENCING LONGER THAN NORMAL..." Really...? Best get another VP of Operations because this problem has been going on for atleast 7 years now! Still not on their payroll and this is just another reminder that they are using our time, us, the paying customer, our time so that they dont have to hire to acceptable levels. It's brilliant! Have the customer WAIT versus adequately staff your call centres! All in the name of service!

WAKE UP PEOPLE!
Customer service is when you don't have to wait and you actually get treated with respect.
TIME WE ALL WAKE UP AND WALK AWAY FROM THOSE COMPANIES THAT USE US CONSUMERS TO IMPROVE THEIR P & L, ALL SO THEY CAN GET THEIR BONUSES!