Scuba

Purchased 2 wetsuit and accessories around 4 or 5 months ago. My husbands finally arrived but was too small. Tried to do exchange but again was going to take months so we finally just asked for a refund. They put the refund in after a few days then took it back out the next day. A week later now my refund is pending. I have never had a place pend a refund transaction. Hey are ridicoulous. They
kept my funds tied up for over 4 months and and I only actually recieved 1 wetsuit during that time. 0 stars would be perfect for them.
Very Unsatisfied Customer...

I ordered a high quality underwater camera and light kit. First, there was a "problem" with the order so I had to redo it through Amazon (though I only found out when I checked on the order after never receiving anything). The order was then sent in two shipments, one of which I never received. I needed the camera for an upcoming trip so they sent me another one. They charged me for both and I have been going round with them for three months trying to get one of the charges taken off. Place seems like a rip-off!

Please don't trust this cheap company.

I have ordered one watch 200$, one swimwear 75$ and three sets of screws 30$.
They delivered me wrong watch and match cheaper, wrong swimwear that doesn't exist as a model and probably is fake/not original and one package of the screws. They never informed me that they have delivered me two less packages of screws bug they charged full amount from my bank account. When I received my package and realised this mess, they just told me that they are planning to deliver my screws one week later. They never responded me why they didn't inform me for the split out of the order and why while they sent less stuff they charged me full amount. I have order from UAE Dubai and because of international order they didn't accept to cover the cost of shipping in order to return the wrong products. I spent plenty of time and money for international calls and e-mails and accidentally a lot of dropped calls. After a lot of pressure from my side they promised me that they will figure out my problem with the managers. They never called me and they never responded me in any call or e-mail. They just stole 305$ for products which probably are not original.

Don't order for this company, you will lose your money.

I made one order at scuba.com with 5 items. A week later, with no email about my order status, I checked the order status online. It said, "Order Is Being Pulled For Shipping." So I emailed support. They simply said one of the items is out of stock and is expected to be restocked in 2 or 3 weeks.

You can still order that item and pay for it, and you won't know it's not in stock unless you contact support. You won't get an email alerting you about it. They won't offer to ship the rest of your order separately. This is an unpleasant experience.

Ordered three dive tanks with Pro valves, sent tanks with no valves and refuse to make right.
Letting all customers and dive shops know to go elsewhere.
Derrick in sales refuses to assist.

Bought around 200USD things on this website, using paypal for payment method. No matter what i change address on scuba.com website, the address always change back to paypal address. Try to call them immediately, email them immediatelyand online chat with them immediately, no help from any of them. All the number provided below can't get through even within their service time 11 ET

Call us at 1.800.34. SCUBA
For our New York City Store, call *******234
For our Costa Mesa, CA store, call *******300
Mon - Fri 9am to 9pm ET

The online chat person Paula G is on and off during the working hours, it's a shame they can't help out. Finding out the reviews online are terrible during the searching for the solution. In the same time, i found the package i ordered just shipped even though i tried to contact them all the time without any help and technically nobody should work during the time, according to the website faq, after it shipped i can still cancel but need to pay for 1/3 of the total of my products due to it's already shipped. All those numbers in NYC and CA can't get through during working hours for a simple address change and cancellation. No wonder the reviews of this website are so bad

I'm an experienced/competent swimmer, fairly new scuba diver with a very experienced scuba instructor who provided guidance for my purchase.

Ordered 3 things and paid a lot for postage.
For reasons I don't understand, 2 items ordered together were shipped separately when they would absolutely have fit in the same box together, since the smaller was about the size of a half tube of toothpaste. Shipping info for the other of them was stuck at 'shipping label created' for days, when items are supposed to ship the same/following business day. I ordered on a Monday, it should have gone out Tuesday but apparently did not. Hard to say what happened after that because the next tracking update was it being out for delivery on the Friday.
The third item was backordered (this is fair enough, I knew that before ordering) but the estimated delivery date has been moved back 2 weeks already so who knows when (if?) that would eventually show up. I've asked to cancel it as I found something in stock elsewhere but who knows if customer service will actually respond.
One of the items I ordered arrived and was very cheap quality. Rough fabric, really uncomfortable and difficult to adjust. Given that the main selling point for this is it being comfortable and easy to use for beginner divers, I was left thoroughly disappointed.
On attempting to return it, the returns feature has been giving me an error message every attempt over the last 2 days so I had to email customer service. I'm going to assume that, since it's 4th July weekend, I'm not going to hear back for several days.

All in all, It was not worth $30+ in shipping and days/weeks of wait for having to fight to return 2/3 of my order because their returns button doesn't work. It's actually LESS convenient than literally any other option for acquiring scuba gear. Would not recommend.